About
Location :
Added by Jopie, at 13 December 2016
Opening Hours
- Monday 8:00 AM – 6:30 PM
- Tuesday 8:00 AM – 6:30 PM
- Wednesday 8:00 AM – 6:30 PM
- Thursday 8:00 AM – 6:30 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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11 Reviews
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24 December 2017
Great place and good services appriciated all the help with getting my vechile and explaining all the information to my full content special thanks to Eric Diaz for guiding me from start to finish with a postice attitude definitely recommended.
Happy Holidays thank again to the guys at BMW in Alburqueque.response / report this review -
19 October 2017
Good customer service. Jeff R was very helpful and caring after certain problems occurred. Will take my BMW back.
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09 October 2017
The Best BMW Motorsport dealer west of NY!!!
Scott in sales is honest and top notch!
BMW Service is the best outside of MAX BMW in Connecticut & Troy, NY.
Highly Recommend!response / report this review -
01 September 2017
I am beyond words when it comes to my experience with Sandia BMW. I had a leaking gas tank on my car, three and a half year old, 30k mile car. When I asked how this was possible, I was told I probably hit something, which triggered me to do a claim with my insurance. The insurance sent a adjuster to check the vehicle and there was no visible hit or issue. So basically, I had a faulty tank. I get it, I am out of warranty and from the beginning I had OK'd ordering the parts cause if the insurance wouldn't cover it, I would pay for it out of pocket. Needless to say, insurance didn't cover it, tank was due to arrive Tuesday, car got worked on Wednesday. I got a call to pick it up Thursday morning. I went and picked it up, I paid my bill (2.4k dollars for a new tank) and returned the loaner car.
Here's where I believe this gets super interesting and dishonest. When I left my car on Thursday, I asked for a loaner. They said, of course, we don't have any available but we'll get you one through Enterprise rent a car. They have an enterprise liaison who said Sandia BMW works with them and they rent their cars as loaners. I actually thought, what a great service. When I picked up my car, I spoke to my service contact, I asked about the damage and warranty and I returned the keys to the rental. Everything was great, I left and took my vehicle. It was only until late afternoon that I received a phone call. The call was not from Sandia, not from the person I'd been talking to or gave me the rental. Some guy saying that Sandia had only authorized four days of rental and that my credit card would now be charged for the "loaner" rental since I had it more than four days. I couldn't believe what I was hearing, of course I said this had to be a mistake, after all I followed every instruction given to me by the representative at Sandia, and I also kept my end of the bargain by paying my service at the end of it. Somewhere in there, it was determined that I should only have a loaner for four days, but instead of informing me about this, BEFORE giving me a loaner, or even a courtesy call letting me know that they wouldn't pay for it, it was after the fact and not even by the guy that at Sandia. Needless to say, now I can't even get a call back or an explanation as of why this happened. This is not about the money, I could care less about two days of a rental, but how unethical for anyone to pull this and how unfair. The worst part is the lack of service after they took my money and now they hide behind Voice mails. BEWARE cause they are clearly not trust worthy and NOT ethical.response / report this review -
19 August 2017
I have been a BMW owner for almost ten years and as a travel nurse practitioner, my car has consistently been serviced in various BMW locations throughout the countryfrom Manchester, New Hampshire to Maui, Hawaii. By far, Sandia BMW in Albuquerque, New Mexico sets the bar for stellar care. From the scheduling of my appointments, to my many years rapport with Joseph (who is the BEST service person EVERwould rate off the chart for his attention to detail and friendly personality), to when I traded in my old BMW to purchase a new car and had Roxy as my point person for sales. . . everything has been smooth, efficient, and I always feel like my car and I are in the best of hands. High standards, amazing customer service, exceeded expectations, and friendly folks. Whether you are a local or traveler, no need to look further for an exceptionally awesome experience.
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03 July 2017
Buying from this dealership has been a great experience. All staff are friendly and knowledgeable. Working with Kurt was easily the best experience we have has with any car salesman I can remember. I am happy to recommend (and buy from) Kurt in the future. Great dealership!
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03 June 2017
Very nice people, there are the best so far from any car dealer.. thank you
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22 April 2017
HORRIBLE!!! The person I dealt with was Tony VanDyke who seemed powerless to do anything. I had my car "so called" fixed at this dealership and my vehicle was never fixed right. I had such a horrible time I tried to complain to the owner but was intercepted by the "Gate Keeper, Venita Coffee" so not sure if he/she ever got the message. I then was so upset at the treatment that I received that I lodged a complaint with BMW in Germany. They asked me to send them the pictures of how these people butchered my car. I sent BMW Germany the pictures along with the statement of charges and a detailed report of what was NOT done. I even cc'd the "Gate Keeper of Sandia BMW." I am not sure what happened to my complaints but I waited a long time before I decided to post this. I actually forgot and was reminded when I received an email from Sandia BMW to bring my car in for scheduled repairs."Huh, fat chance on that!!!" I actually drive to Denver, Colorado and take my car to Schomp BMW where I have not had any issues and when I did have a small one they jumped on it right away. I also let them know that I drive from Albuquerque to have them work on my vehicle. Yes I drive 5-6 hours out of state to have my vehicle worked on but I do not get ignored and they do an excellent job while treating me like they appreciate my business even though I did not purchase my car from their dealership. I was constantly reminded by Sandia BMW employees that I did not purchase my car from them so that justified my treatment in their minds. I kept reminding them that I purchased my car from "A BMW" dealership and that is all that should matter. The only reason they got 1 star is because I could not rate in the negative!
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07 April 2017
My parents came to visit me back in March. My dad needed a new battery for his BMW motorcycle. We went on a Monday and Mini told us that BMW was closed on Mondays. As we were about to leave, two Mini employees told us that they called BMW and that they might be able to help. One employee and I think the manager helped us out. They went above and beyond at Mini and BMW. We'll be back for sure. Thanks!
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31 March 2017
Nice place to do some shopping for a new car if you want to be ignored. Went in looking for a new 3 series and wandered the lot for 45 minutes without a single salesperson attempting to satisfy my need for human interaction. There were plenty of people walking the lot, not a single greeting nor acknowledgement of our existence. Plus side is they have construction going on there so there are plenty of hazards and open work spaces to hurt yourself on. Maybe I'll try that to get their attention next time
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20 December 2016
The salesman Kurt took great care of me. I did not feel pressured one bit. A huge benefit is that I did not have to haggle with the price. They got it right where I wanted my financing to be the first time. There was none of the "Let me ask my manager" bull crap.
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