About
Location :
Added by Jopie, at 25 February 2017
Opening Hours
- Monday 7:30 AM – 5:30 PM
- Tuesday 7:30 AM – 5:30 PM
- Wednesday 7:30 AM – 5:30 PM
- Thursday 7:30 AM – 5:30 PM
- Friday 7:30 AM – 6:00 PM
- Saturday 7:30 AM – 1:00 PM
- Sunday Closed
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5 Reviews
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07 September 2017
Had my truck loan with them never had a problem very satisfied
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12 August 2017
My husband and I have been customers of the Pontiac branch for several years. We both only have 5 paymenta left on our loans. I went in today to see about refinancing mine to pay off some other bills. I was approved. BUT they want to make a check out to each place. Wasn't happy about that but I did it anyway. She put all the personal information about each bill into the computer then went to get the final approval from supervisor. THEN tell me they can't do it unless my husband is cosigner. Because his name is on a couple of the bills. The loan is for less than my car is worth. In 30 years I've never had to have a cosigner. You guys have never given me a loan that made me require a cosigner. It is my HUSBAND'S name on a couple of the bills not a strangers. I applied for a loan using my car as collateral, why do you need to know what I'm doing with the money? 1st I don't think you need to know that much of a persons private business. 2nd we both have good credit with the bank, loans are always paid on time. 3rd I felt like I was being treated like a criminal instead of a customer. When our current loans are done in January we will never do business with you again. They were told this before I left and didn't care. My sister and brother in law in Streator will be leaving as customers now too. They have been customers for A LOT of years. Thanks for wasting my time today.
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20 July 2017
Great service. Wonderful customer service! I will return.
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20 July 2017
I deal with many credit unions on a daily basis and my experience with this CU was by far the worst. I have been waiting for a call back for 2.5 hours with no reply. called again and was transferred to a voicemail again. Extremely negative customer service and a poor presence of management. I've never written a review on google before but this was definitely a note worthy experience.
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04 March 2017
Good customer service.
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