About
Location :
Added by Jopie, at 13 April 2016
Opening Hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 4:00 PM
- Sunday 12:00 – 4:00 PM
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8 Reviews
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09 December 2017
terrible blows cold air up my butt, my hot springs with two pumps didnt makes those purdue engineering degrees look bad ,slept thru the class about HOT in hot tub ?
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12 November 2017
Love my Royal Spa! The quality is great. A little pricey but it is worth it.
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07 July 2017
Great experience from purchase to delivery! The guys that delivered were great and very kind! Thanks to all Royale Spa!
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06 February 2017
I’ve been interested in a hot tub for many years. I wet tested Jacuzzi, Bullfrog, & Sundance. I was impressed initially with the idea that Bullfrog was made in my home state and appeared to have a unique jet pack system. However, after the wet test I felt disappointed with Bullfrog with their lack of power from the jets. I’ve been used to getting massages for several years know and I wanted a deep tissue massage coming from the jets. With bullfrog it felt like more of a light tickle to bubbler effect in the tub. For the price I didn’t just want a tub of hot water to soak in. The upper end on Sundance felt more in line of what I was expecting, and I was just about to make the purchase after I swallowed the unexpecting price tag.
Then, that night, I was searching online again and came across Royal Spa, and the YouTube videos. I had never heard of Royal Spa. I found the videos very helpful and increased my understanding of what to expect out of a hot tub. I then went back to the Sundance & Bullfrog models to compare with what I had learned from bob’s rules for buying a hot tub: non-computer, 24/7 circulation, no 2-speed pumps, etc.
I decided to call Royal Spa and see if they had any local dealers in Utah. To my disappointment they hadn’t. I talked with Trent Bunch. He was very nice and helpful and very patient. I’m in retail sales and I strive to give excellent customer service. So I’m very picky and expect the same when I got shopping and I pay close attention to how I’m treated. Trent, was very informative and I didn’t feel any pressure like most salesmen. Over the course of about 3 months, going back and forth, emails & phone calls I felt more and more inclined to buy a Royal spa. I was going to be in Indiana on a company trip, Jasper. However, I didn’t have enough time to drive to Indianapolis, however, there was local dealer in Jasper that carried Royal Spa’s and they were very nice, even though I was an outsider from Utah. They didn’t have one filled with water that I could test, but I was able to look at the construction and sit in one.
Even without trying, and having to pay for freight to get it all the way to Utah, and the task of setting up myself, I felt inclined to go ahead and make the purchase. I called Trent up and he helped me to get this underway. He went the extra way in answering all of my questions, putting my fears at rest and helping to encourage me that I’d be able to get it setup. It was a little extra work doing it by myself, compared to buying from a local dealer, but non of these facilities had these key items that really swayed me over to purchase from Royal Spa and have it shipped to my home where I’d have to setup myself.
I’ve had the spa now for almost 3.5 months. Any issues or questions/concerns Trent has always been there to help answer. I had a few concerns with the way the access door was in place, but I was able to modify and add some windshield wing latches along the sides to help hold the access door secure. I noticed from the cool nights to the warm day, the material appeared to expand/contract and cause the door to bow out and then be tight once it cooled down.
I’ve noticed some of the joints that have opened up on the outside trim that I think come Spring I can reseal with some silicone. There was a few trim pieces that seemed like they needed a few more small finish nails just to keep them tight, so while I was modifying the access door, I put a few small tacks in there. That would be one area that I would hope Royal Spa could put a little more emphasis is on some of those small outside panel details, just making sure it’s a little more solid and secure.
I’ve been overall very happy with my purchase and I’ve been recommending to my family and friends that they should check out Royal Spa before they purchase any other spa or hot tub.
Be sure to check them out and ask for Trent Bench. He’ll take good care of you.response / report this review -
28 September 2016
I couldn't be much more disappointed than what I am. My husband dreamed of owning a spa for years. Finally, after receiving a raise at work, we decided to order the spa of our dreams. The slick salesman told us how easy it would be to take care of and showed us the benefits of the therapeutic spa that was the top of the line. We ended up ordering that one, and it was quite expensive, but we wanted quality. Much to our surprise we never heard from that man again, and a company from another town ended up delivering our spa. Immediately we began to have issues. Even though the test strip would say everything was in balance, and we followed the directions exactly as we were told, again and again we would develop a residue around the water line and the water would not be clear, but cloudy. We were told that we only needed two tablets of bromine per week , but that is not at all acceptable. I put in seven or eight every week and still our water is cloudy and often we can't even get the bromine to register on the test strip, although everything else is in the correct ranges. We didn't even receive all of the chemicals at the beginning and despite the fact that I called the owner of the company and left messages AND wrote him a letter, I have never heard one word back. We use the same swimsuits every time we get in, and they aren't washed in any soap, and we take showers before we get in, but the tub consistently foams up over and over and over. Then, we have to use defoamer, and that seems to create more of a scum line, and then we add more chemicals, which seem to CREATE more foam, and then we have to defoam..and on and on.. Although it is nice to relax in the tub at night, the constant fight to keep it clear and unfoamy is exhausting and expensive. I am not impressed with the tub or the company, and I wish I was. I had much higher hopes. We have now had our tub for about a year and a half and I truly regret it. We have been told to quit using bromine and switch to chlorine by some friends but I am unsure about it. I am just really tired.
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09 August 2016
Tish was the most helpful salesperson ever! She took time with us and answered questions, while working with us to make our purchase just right for US! We had the best installers. Friendly, prompt and done very quickly.
We enjoyed our first AHH Royal Spa moment last night and will continue to for a long time. Thanks Avon, Royal Spa & Tish.response / report this review -
03 August 2016
There are a lot of options and everyone saying their's is the best. Do your research and you will like the local business model and quality of Royal Spa. Added benefit is the base allows you to install it on a gravel bed vs. the big expense of concrete. The low amount of chemicals needed is a big plus. BE SURE to ask for Nick at the main location at Epler and 37 and you will be happy. I asked a thousand questions and he was patient and not high pressure. I only recommend Royal Spa and love my Sultan.
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20 April 2016
Terrific experience. I purchased a portable baptismal for our church and had lots and lots and lots of questions. Derek and the Royal Spa team patiently answered every question. Better yet, they've been super helpful since the purchase, too. Terrific product. Works just like they advertised. And terrific service.
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