Name: Route
Address: 1557 W Innovation Way Suite 200, Lehi, UT 84043, USA, US

Route is a point of interest, located at 1557 W Innovation Way Suite 200, Lehi, UT 84043, USA. Visit their website route.com for more detailed information.

Location :

1557 W Innovation Way Suite 200, Lehi, UT 84043, USA

Contacts :

Added by Jopie, at 10 February 2021

Monday 9:00 AM – 5:30 PM
Tuesday 9:00 AM – 5:30 PM
Wednesday 9:00 AM – 5:30 PM
Thursday 9:00 AM – 5:30 PM
Friday 9:00 AM – 5:30 PM
Saturday Closed
Sunday Closed

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Anonymous

08 July 2022

I had a package arrive that had been ripped open. Someone had tried to tape it shut and the tape ripped the inner bag, exposing my order. Furthermore, my order was all grayish instead of white (not sure if it was from the package breach or just false advertising from the vendor). I made a claim with Route and sent a picture. They immediately processed my claim and got me a FULL refund. Jake was awesome to deal with and very responsive to email. I was surprised by how quickly they resolved my issue.
Anonymous

24 May 2022

Hello I have received item that have been damaged in transit I made a claim and it was rejected as cosmic damage. The items I brought are collectors items limited editions. I’m happy to send them back as I don’t want them in this condition and I doubt anyone else would want them either . I haven’t gotta a reasonable response from route apart from a copy and past message. If this claim could be reopened and made right would be much appreciated. I have more pictures if needed if the damaged packaging that didn’t even have any bubble wrap used inside. And I can also share pictures of the damage that happened to the items
Anonymous

05 April 2022

Never again will I do business with a company using Route! They lose packages and provide zero accountability. Utterly pathetic.
Anonymous

18 December 2021

I have used this app for a year now and loved it. I order stuff alot like everyday. I had my first package lost the cost was over 350 and they only refunded a small protion of that price. It is super annoying and I cant get ahold of anyone directly. I would just like to get my money back because I paid for this service. The company I ordered from will not do anything and said I have to work with Route to get my money.
Anonymous

17 February 2021

Yikes. It seemed like a good idea at the time, but if you contact ROUTE and hear back in a timely fashion, you might get a run around like I did. If a product is even weeks late, they'll tell you about their "wait and see," approach to delivery and shipping. (My item had never even been delivered to USPS, and then when it was, there was no tracking information for weeks). ROUTE offered a refund or replacement, and when I happily said "a refund will be great," after multiple emails and weeks of back and forth they linked me back to their policies about a seven day waiting period, that had to be restarted again any time any update occurred at all anywhere in the shipping process. So, they reasoned, I actually didn't qualify for the refund or replacement they had offered. Ultimately, the product arrived, more than a month late, damaged. They asked for pictures, and then they told me it was *not damaged enough* for them to provide a refund or replacement. After so may messages, I literally don't know what service anyone is paying for here (is the company I ordered from just paying to not be bothered about questions about late/damaged products?), but the fact that there are so many 1 star reviews suggests my experience is definitely not alone. Save your money. You can wait for packages by yourself with no interventions for free.