Name: Rooms To Go & Rooms To Go Kids Furniture Store - Sarasota
Address: 5170 S Tamiami Trail, Sarasota, FL 34231, USA, US
Telephone: +1 941-925-1700

Rooms To Go & Rooms To Go Kids Furniture Store - Sarasota is a furniture store, located at 5170 S Tamiami Trail, Sarasota, FL 34231, USA. They can be contacted via phone at +1 941-925-1700, visit their website www.roomstogo.com for more detailed information.

Location :

5170 S Tamiami Trail, Sarasota, FL 34231, USA

Contacts :

Added by Jopie, at 22 February 2017

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 9:00 PM
Sunday 11:00 AM – 6:00 PM

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Phil Dennen

19 December 2017

We finally decided on the loveseat that was just right. Told it was in stock and available, we paid, then found delivery would not be available for over three weeks. Disappointing and annoying.
Sharon Tannenbaum

15 December 2017

I had to furnish two guest rooms with a week notice from out of town visitors. We have just moved into a new home and had not purchased furniture yet. I received excellent service from Will (ask for him ) and the manager who is also named Will was also great. I was pleasantly surprised how helpful and accommodating they were. The only issue I had was the delivery guys were not friendly and spoke very little English. But they got there on time and got the job done.
Thomas Spikes

10 December 2017

Bill M was excellent, informative and easy to work with. Quickly assessed our needs, provided direction, let us browse and we felt no pressure to buy (but we did). Unusually great furniture shopping experience,
Angie Vance

24 November 2017

We have owned our furniture for 3 years and the couch is already ripping at the seams on one of the cushions. The kid's bedroom furniture is bad too. Some of the drawers don't close anymore because the tracks broke. The drawer knobs have broken off because the threading of the screws to the knobs have worn off. My kids don't beat up their things so this is the worst quality furniture we've ever purchased. We didn't purchase a warranty because we didn't think it would be necessary. We thought we were buying good quality furniture but now we are screwed and can't get it fixed by the company. We used the 60 months same as cash, so when we are able to pay it off, we will have to get new furniture, after owning it for only 5YEARS.
Lenne Cullum

30 October 2017

brenda was extremely efficient. showed me exactly what I was looking for. answered all my questions and gave me straight answers. bought two couches and they will arrive next week can't wait
Gerald Bassett

11 October 2017

Worst customer service I have ever experienced. If i could give them Zero Stars I would. The sales staff was nice enough before the sale. Our issues are with the delivery staff and being lied to by the store manager and the rude call center staff. My wife and I sat at home for 4 hours on a Saturday waiting for a delivery that never came. We called the "customer service" line and were met with a very sharp and rude woman on the other end. We told her we had been waiting and not heard from anyone concerning our delivery. She then said she was calling the delivery team. After a brief hold we were informed that the delivery drivers could not locate our address. She said they had two more stops to make and would then come to our place for the delivery. 4:10 came and no contact. We called again and were told the drivers decided to go home for the day. My wife and I went to the store in Sarasota and spoke with the store manager. he assured us they had tried to call us several times, we showed him our phones with no missed calls. We then had him call our phones while we stood next to him and Wow, they rang. We were told by him that we would be called no later than Monday with a new delivery time for the following Saturday. Monday came and went with no call. We called the store and he had just picked up a call prior to us calling. We were told by the lady we spoke to that nothing had been scheduled yet but she assured us she would handle it personally the following day. Tuesday came and went with no call. Again we called the store and were told the delivery was for the following Monday, not the Saturday we were promised. We were so fed up by this point that we cancelled our order and took our business to Ashley Furniture down the street. If this is how they treat their customers then we will take our money and business elsewhere. It is sad that a company thinks they are to big to have to worry about how they treat their customers. Save your money and shop elsewhere.
Timothy Vasiloff

02 October 2017

GO SEE LIZ!!!! My wife and I are new to Florida and we heard some nice things about rooms to go. Liz was fantastic, she listened to our needs and made great suggestions. We ended up furnishing most of our house with their products. They were delivered quickly and the drivers who set everything up were respectful and cautions about set up. I would recommend everyone to go check them out, I went to 5 other furniture stores and this was by far the best. The prices are easy to understand unlike other places where each part of the set just keeps adding up. They have package prices you can easily understand and mix and match tables, lamps to your liking. Go talk to Liz!!
Mel Rodgers

23 September 2017

Ridiculously bad customer service. Ordered a sectional sofa in denim and the sections do not match (different dye lots). Called and said they would redeliver another set. Second delivery had same problem! Third delivery just arriveddifferent colors again. Customer service reps don't seem to be motivated to help their clients. Is this "business as usual" for this location? Still waiting to see if they will resolve it. Until then, does anyone want a two toned couch? Maybe I should call Cindy Crawford. It's her line of furniture and they are giving her a bad reputation.
Brooke Star

29 August 2017

Came to this RTG just to browse the labor day mattress sale, we weren't planning on buying yet. Brenda helped us and she was great, very patient taking us all around the store to test all of the mattresses we were interested in. We ended up buying our mattress which honestly can't come soon enough! I took off 1 star for 2 reasons, 1. Because shipping should have been free especially for a labor day sale when your competitors are offering free shipping and 1 competitor is even offering a free adjustable base and 2. It's annoying that the mattresses are so spread out throughout the show room. I get it, you are a furniture store and want to show the mattress in a room but when trying to narrow down my mattress I don't care about dressers and couches. I just want to be able to test out the mattresses and make a good decision!
Perry Beck

18 June 2017

We furnished a whole house with them. Sales person was great but went down hill after we placed our order. Worst customer service I have ever seen from delivery to the store manager. Stay away from this place!
Tony Clemenza

13 June 2017

terrible experience ! I wish I never shopped there. Cheap prices but very poor quality !! Very arrogant personnel if you want to make changes to your existing order! No wonder people call it "ROOMS TO THROW "
Chad Keech

18 April 2017

I understand that things don't always go as planned and mishaps happen but when Rooms To Go makes a mistake, it shouldn't be at the customers expense. I gave the manager every opportunity to take a bad situation and turn it into a positive. unfortunately he failed. I would much rather give praise than take the time to write this.

"Two months and no furniture so I canceled my order. I asked for my deposit back and they said it will be in a store credit. I was upset because it was "Rooms to Go" that messed up. Now I'm forced to spend money at a store that can't get me furniture within 2 months. I have to say that is a very good bait and switch, I give them credit for that.

I spoke to the store manager (Will Smith) and he too refused to give me my money back. I should have read these reviews prior to going into here.
Denise Anderson

09 March 2017

100% wonderful! Was waited on immediately by Bruce Wise who really listened to what we were looking for. The Cindy Crawford sofa set is really nice & you get to pick out your accent pillows from a very large selection which you design on the large wall mounted computer screen that mimics your own room (wall color, flooring, etc). We also bought a queen size mattress set. DELIVERY: 100% wonderful! The delivery people were very careful moving the sectional & bedding into our home. The items were well wrapped and had no damages. They were friendly, polite, clean, and professional. RTG really has it down to make happy customersvery pleased!
Dave Emmerick

01 March 2017

Picked out a piece at the Sarasota store. Not a good representation of the product we received. Immediately called Rooms to go to exchange it for a different color of the same product. Called headquarters, they did not want to help us. Called the Sarasota store several times, the salesman wouldn't return our call and the manager returned our call after several attempts to get a hold of them. They told us they do not have a exchange or refund policy once product was delivered. That wasn't explained to us when we asked about the exchange policy when we bought the product. We asked If you buy from them make sure you really like it, you will not be getting any refunds from them once delivered. It's a shame to lose or business over a $600 piece. We have bought all our furniture from the in the past. Will not buy from them again. Customer service is everything.. Nice job selling, horrible job explaining policy when asked. Horrible job trying to get ahold of someone to resolve a simple problem.