The sales person, Melissa Bears, was excellent. Patient, helpful and kind. I was searching for a recliner for my Mom who recently broke her pelvis and was with me at the store, moving very slowly/painfully with a walker. She wanted to pick out her own chair. Ms. Bears was a wonderful help. I asked for a quick tour of the best options while my Mom sat comfortably and waited. Then Melissa and I showed my Mom three chairs to try. The experience was pleasant. We picked a chair on sale. Just as Rooms To Go had promised, I was called two days before delivery about the delivery time window. The delivery people called on the day of delivery to confirm and couldn't have been nicer in setting up the chair for my parents (who could not do it themselves). This was especially important to me since I live in a different state and was concerned about things going smoothly for my parents. Thank you, Melissa Bears, and Rooms To Go.
If I could give 10 stars I would. I had Scott as my sales representative. He is not only courteous, friendly, knowledgeable but enjoys his job. Scott is an asset to Rooms to Go. I bought a beautiful set from Rooms to Go and realized when the sofa arrived it didn't fit my room. I immediately canceled the loveseat as I knew that wasn't going to fit either. I spoke to Scott about my dilemma and he advised me what to do. To my delight, the manager Grace, whom is a just as delightful, contacted me. To make a long story short, I will be having a whole different set delivered the beginning of December and the previous one picked up. Also I will be ordering more furniture from them in the future. Rooms to Go has the best Customer Service and really want their customers to be happy. Kudos to Rooms to Go.
Had to recently move and went to rooms to go for new furniture. Marty our sales.guy was great. We shopped online prior to going in and he walked us around the store to show us the items we wanted and checked to ensure everything was in stock and could be delivered on time. Definitely be back.
Thanks for everything Marty.
A salesman approached me and gave me a card. I took it and said "I'm just looking". Looked all over the store & when I know what I want I talk to them. I found this ottoman on sale. I am happy with it's color and sturdy but light construction.
Not a bad experience. Service in teens room was real nice. Got a 6 pc set with what seems to be good quality. Liked the star wars sets but didn't get one. Just didn't care for the way delivery is scheduled because it's only like 3 or 4 days they deliver and I'm not home much
New house? New apartment? Filling up a literal empty space? On a budget or splurging, going here makes you feel like a millionaire! In a want-it-need-it now moment? Better wait for the sale season, the steal deals won't disappoint! I want that motorized leather reclining sectional set!
Offers a variety of furniture pieces and sets that are competitively priced. The staff were always helpful, assisting us find the stuff that we need. We ended up buying all the major furniture sets for our new house from here.
We have had a good experience more than once :-) Good quality at good prices. Good customer service and good delivery. We are not from here originally, so, in contrast to higher prices up north, this has been positive for us.
Out of all the stores we went to Rooms to Go I felt had the better quality for the money. When I sat in a living rm chair I didn't feel like I was going to hit the floor or feel like I was sitting on a board. I want it to last and not break down. So after a week of searching we went back to Rooms to Go. And bought the one we liked from the beginning. I would have liked to materials and colors. Otherwise I'm happy.
We were looking for new couches for our family. I told my sales associate that we have cats, and I need something durable. They don't scratch anything, but they do have nails and walk on furniture. My sales person assured me the couches we were looking at would be perfect and hold up against a cat nail. Less than 30 days later, the 1600$ couches look terrible from the cats just walking on it. I called customer service to find out why I was told this wouldn't be in issue. I would have selected different couches if I knew this would happen. She told me "well your animals are your problem".. I understand if my cats scratched the couch, but when I was lied to for a sale, and have expensive couches looking terrible in less than a month I'll never buy rooms to go again, and that's a shame because I have a lot of furniture shopping to do still.
Bought some pieces of furniture on Sunday march 26. The delivery was scheduled for today 3/31. Yesterday I pulled all the old furniture out of the house, cleaned the carpet and took the day off to receive the new furniture. I was supposed to receive a call in advance to let me know the time window for the delivery which never happened. So I called today 3/31 to find out. The lady took some time to locate the account as the phone #s that I gave her were not on the system. So I gave her the account #. She confirmed that the delivery was scheduled for today but the account was under a different # number. So then I asked for the delivery address and it was then when my drama started. The address was wrong. They put my old address from on an old account which had been closed years ago. By the time that I made the purchase I have to open a new account on which all my new information (address, phones, etc) was filled out. Long story short, delivery will not take place today because they are unable to deviate the driver from his original route. The best they can do is reschedule for Monday. I spent the whole morning talking to different people so they can fix the problem with no success. I asked to talk to someone at high level management and the did not allow me to. In summary I will spend the whole weekend with my house messed up and have to take Monday off again to receive the furniture and all I received from Rooms to Go were apologies. A company as big as Room to Go cannot afford to play this way with their customers. They should be able to manage these issues in a better way. I live now in Palm Bay and my old address was in Melbourne. The merchandise was already in the truck so it was just a matter of telling the driver to deliver my stuff by the end the day when all the others deliveries have been made even though I was not on his route. Instead the driver will take all the stuff back to storage to be reloaded in a different truck. I never write reviews but I think this issue deserves it.