Dropped this review another star due to the response. Apparently this has happened to others, because I've never been to Grand Junction, nor did I move in the winter time. I moved before any cold weather, and moved East to the Midwest. Either this company does not know one customer from the other, or they are dishonest.
While the front end was handled mostly well (before money changed hands), the back end was awful. Our sales rep mentioned the movers being their own guys which made us feel more comfortable. They were not their guys.
In reality the 53’ trailer showed up without equipment to move our belongings. No dolly, no four wheel carts and no protection for the flooring in our new home.
Additionally, the movers were hired off craigslist and argued with each other most of the day. After some time was wasted going to Home Depot to get moving equipment, the movers who were hired off of craigslist struggled all day. I needed to jump in several times. One of the movers was arguing with a girlfriend in front of our house while trying to get her to wait for him (she eventually left him there and angrily drove off ). This guy also pointed out how easy it would be to break into a shed on our property.
Also, three movers left before the job was done. These three seemed like good guys but very inexperienced. We have had a hard time finding all the hardware to reassemble all the things that were taken apart from the move. Many things were not reassembled. There was light damage on a few things but nothing terrible.
The good: sales guy was very responsive (until he got the signature and deposit). The truck drivers/leads who were Rocky Mover employees did well on both ends. They did get our things to us quickly after closing but seemed more like convenience than customer service.
I’m not sure if all these things are common but the move was stressful, questions were not easy to get answered during some stages, and the movers were very scattered. As noted above regarding their response. They either have me confused with another customer, or are being outright dishonest.
This was our first time using a moving company to move. The movers that loaded and unloaded were very efficient, friendly and patient with us. There was no damage, delivered on time, and stuck to our quote. We would definitely use them again!! 100% recommend
We had an excellent experience with Rocky Movers, this is our second time using their service and I continue to recommend to friends. Our first move was a local move but this time we went from Denver-CA and we are so impressed with how professional and organized the movers were. They arrived on time for the pack up and loading of the truck as well as for the arrival of the boxes once they made it to California. Everything was perfectly in tact and packaged nicely with care. All boxes were new and numbered so we could easily take stock to ensure all boxes arrived!
I was moving from Denver to San Jose and wanted a reliable moving company. I found Rocky Movers online and decided to give them a call. They were very polite and easy to work with. They showed up on time in their truck, and were not too expensive either! I had a good experience using them, and would recommend them to others looking for a moving company!
I just wanted to let everyone know about my great experience with these movers. I have moved a lot in my time (military life), and this has been the best company that I've worked with so far. The three movers were very polite and friendly. They never complained about how heavy something was. They wrapped all of my furniture before putting it in their truck and then brought everything up the stairs for me when I got to my new place in Atlanta. I would recommend them to anybody that's looking for a moving company!