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Added by Jopie, at 28 June 2016
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5 Reviews
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27 August 2016
This was the worst hotel experience I have EVER had. To begin with the hotel room and beds are equivalent to a motel room in decoration and comfort, but our rom had a strange smell in it as well. However, the WORST part of the hotel experience was the staff. While staying at the hotel I saw a group of Asians checking in. As they talked to each other in their native language in the lobby two hotel staff pointed at and laughed at them behind their backs. My husband and I are also Asian and experienced some of the most indifferent interactions with the hotel staff that we have ever experienced. Later that night my husband and I got food poisoning from the hotel wings, which an employee later told us we should never eat. We asked the hotel if we could have a late check-out because of being sick from their food, but no one with authority to make that decision was in the hotel. We left the hotel at 3:00 am because of how sick we were from their food and how unhelpful the staff was. Staff did not even apologize for our sickness nor help us with our bags as we left. When calling the hotel to discuss the food poisoning and racially prejudice behavior of their employees management was indifferent. Two managers straight up lied to me and said they could not refund us because we made the purchase through Groupon, when Groupon said the hotel just needs to approve a refund to refund us. The management was indifferent to the employees who were pointing at and laughing at the Asian party checking in. Don’t ever stay here, bad/stinky rooms, food poisoning, and RACIST staff and management, unless you are a bigot yourself, then you will fit right in.
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05 August 2016
Rocky Gap has always been a favorite place for me to visit- I love hiking the 5 mile trail around the lake. I recently stayed a few nights in the casino/resort and it was fabulous. Wonderful service and a great overall experience for someone who enjoys a little relaxation by the lake.
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21 July 2016
They couldn't find our reservation, but after a while, they made it work. My step-dad kept complaining about being served beer in plastic cups, but me and mom love it here! We keep hoping that the increase in popularity and recent expansions don't push us out price-wise.
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12 July 2016
Long and I do mean long lines at check-inas in 2 hours to check-in. "Rooms not ready" we were told..on a Friday? Didn't get the room I reserved or the view. Don't use third party to book a room, they don't have to honor their reservations. Bed had issues, had to spin the mattress to not feel like we were sleeping down hill. Rooms aren't even close to sound-proof. Heard everything in the hallways. So much for a nice Anniversary weekend. Certainly not worth the price.
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05 July 2016
Perfect if you want scenic relaxation. The grounds, lake, and mountain views are the reason you should visit Rocky Gap Hotel & Casino. I spent a few days here with my family and enjoyed my stay; most of the staff were pleasant and professional, and the room was clean and comfortable. I don't have any major complaints or dislikes about my visit, but one small gripe: I did email management a week prior to visiting to query if any of the on-site restaurants could accommodate special dietary requests, but never got any type of response - I ended up not visiting the restaurants because of this, choosing instead to prepare all of our meals ahead of time and grilling in the park. Overall, it was great and I will book another room there in the future, for sure!
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