great experience, great people, leased a brand new 2014 ford focus, Rice Ford Lincoln took care of ever detail very pleaded with the service looking forward to my next purchase 2 yrs from now.
Terrible customer service. Did not keep me informed with repair timelines. Clerk was very rude when it came time for payment. I've given this dealership 3 attempts to wow me and have decided I'll gladly drive to another city for better service.
I have bought many vehicles on craigslist after getting them professionally inspected at a dealership shop (and of course paying for it). This is the first time ever a dealership told me "we are not interested in helping someone else sell their car." I told the employee to please pass on to the owner that "I find this rude and unprofessional and I will happily take my business elsewhere." They might have made some good money fixing a old 7.3 powerstroke that won't start for me. God bless capitalism and freedom. Another shop will be happy to take my money and someday hopefully buy out Rice Ford.
RUN THE OTHER WAY!!!! Whatever you do avoid this dealership at all costs. My boyfriend bought an SUV from these guys and took it back less than an hour later. The transmission was doing something weird and they said they would fix it and they would cover the cost. Three times he had to take it back and the last time they told him they would not cover the cost after all. $2500 in cost!!! They sold him a car that was defective and when it came down to it, they would not make the it right after they told him three separate occasions that they would. Many people equate car salesmen to snakes and this dealership proves all of them right. DO NOT BUY FROM THESE PEOPLE!!!! YOU WILL REGRET IT!!!!!!