Overall a disappointing experience. Our room was showing some wear and tear. The toilet didn't flush properly. Breakfast was not very good.
Great location and an easy walk to everything at Easton though.
Clean rooms and friendly staff at the front desk. Great location if you want to walk into Easton Town Center also. Would stay here again.
Very good place to stay. staff is very nice 2 bedroom suite with common "living area" is idea for a roommate type situation both rooms has it's own bathrooms. would stay here again did I mention very nice shopping area across the street
If you book travel, this hotel has a cumbersome 3rd-party payment form process. I filled out the form which was approved, but then I still had my guest telling me that the hotel wanted him to pay an incidental deposit out of pocket the day that he checked in, which he wasn't willing to pay since my company was covering the hotel. Additionally, calling the front desk to get a receipt for my guest was painful. The associate who shall remain nameless told me that she couldn't look up my guest's information without knowing his check-out date and wanted me to call him to ask when he checked out before she would help me. I confronted her about it because any other hotel would look up the guest's information by their name, check-in date, or any other identifiers I had. She made me read her my confirmation number off the travel itinerary I got from my travel company, which she then told me was wrong. Eventually I got her to e-mail me a receipt, and I was tired of being polite to her because I thought she was being rude. The e-mail never came through, so I called back and talked to a nice guy named Larry who e-mailed me the receipt without a fuss. I wouldn't recommend booking here if you're a third-party payer.
Great venue for hosting an event. The staff is helpful and the amenities are nice. The place could use a new coat of paint for sure, but the negatives are overshadowed by the positives.
Convenient friendly staff. Nothing super special. Love the apartment feel.
I live in Residents inn year round, this one needs a serious upgrade. Never felt so unwelcomed. They won't recognize your Marriott status. Way over priced $160 a night. I will never stay here again. If you like hearing the loud hot rod cars and sounds bass in your room this is the place for you. The bed was horrible, one half still had the pillow top and the other half was worn flat The evening staff were very disrespectful and rude. They seemed not to like white people. I would say hello to them when I walked into the lobby and would never get a hello how doing back. This happened multiple times. The morning staff was the opposite. First Residents inn that I've stayed in that charged you for alcohol during there Monday threw Wednesday happy hour. It takes two hours to dry your clothes. I told them, but it was a waste time, nothing ever happened. I say this place is well below Merriots standard's.
Front guest staff is the reason for the two star rating. The woman who checked me out of the room was extremely rude because you charged the room incorrectly and acted as if it was a problem that I wanted it corrected. We brought a group of 16 to the hotel for a two day stay for a company meeting and that was not the treatment I thought I would get.
Hotel is nice and close the shopping areas. Studio style rooms which are nice if you would rather eat in to save money. Overall would recommend.
This hotel was beyond our expectations, we really enjoyed our room the bed was comfy and it had, basically, a full kitchen. We had no idea it would be as nice as it was. staff was great, breakfast had plenty of good health options. We would definitely recommend staying here PLUS, Easton mall is right there!!!
The first room I had there was blood on the floor and tub. The staff provided another room but barely apologized and didn't offer any compensation. The next room was fun but that night my friend was rushed by two men trying to get into the hotel floor without a key. They were violent and obscene. The staff did apologize but the police were not called and there wasn't an escort back to the room for safely. In the morning, my room had crawly millipedes or something similar in the kitchen and floor. I quickly packed and left my room to get a subpar breakfast. The price of the room you would expect a nicer, cleaner, modern room but instead I felt like I was in a motel 8 off the highway. Would not recommend to anyone nor come back.
It was comfortable, the food was basic. I went to eat breakfast somewhere else but paid ridiculous amount for 3 people
My fault for returning to Residence Inn for more nightmares. WORST WORKING PERSON/TRAVELER Hotel chain EVER!!! First, the internet is not the typical slow of Marriott fame. No you wish it was the horrible Marriott speed you are used to . Residence Inn the last two times I stayed, the Internet was useless.
The support persons Marriott hires is embarrassing. I note my phone and two tablets connect but at a very very very slow rate. 3KB for the fast Internet that you have to pay for..NEVER BUY THE FAST INTERNET, it is useless. I used my phone for internet with the devices and have had much better speed than the crappy hotel network. After putting up with the support person saying he needs to troubleshoot my devices, I am wondering why am I staying here wasting my time with a support person that knows nothing! I moved hotels and will not return to waste my time being Marriott's support instead of whatever morons they did hire that are incapable of doing their job
Marriott is growing to the point of forgetting the people that helped them grow. I would recommend this hotel to my enemy to annoy the living hell out of them!!! NOT RECOMMENDED!!!!
Residence inn is a great place to stay if you are looking for a longer term stay!! They have free breakfast and the rooms are very nice. They are also pet friendly which is nice if I have to bring my dog with me. It's also right inside Easton, so everything is it walking distance.
Service was great. Rooms were clean and the location was convenient to the Easton shops. However, the physical design of the buildings meant that you had to walk outdoors to get to the lobby and breakfast area. Temperatures were well below freezing. Also, my room was unfortunately next to an exterior doorway and every time someone used it to cut across the courtyard to get to the lobby you could literally feel the wall that the beds headboard was attached to vibrate as well as hearing a loud bang. That repeated every so often starting after 5 AM. I would not recommend for that reason alone, unless you can have them guarantee your room wasn't next to an entrance.