About
Location :
Added by Jopie, at 18 February 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 3:00 PM
- Sunday Closed
Gallery
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12 Reviews
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16 December 2017
I came in to get my old Cadillac serviced and ended up with an outstanding, huge deal on a new Buick LaCross. I usually buy used cars, but could not pass up such a good deal. and the service was exemplary.
Tom and Betsy were A+. thanks muchresponse / report this review -
09 December 2017
I have very limited time to get personal things done since I am trying to help over 8,500 residents of Flint Michigan who were poisoned by being force to drink toxic water. Therefore, although I had been trying to find time to bring my vehicle in for its first service since I got it in September 2016,, it was difficult to do. However, I showed up on Friday, June 2, 2017, at 4:00 pm and asked if it was possible to get my service done. I knew it was late, but I was hopeful. At first I was told that I probably could not be serviced that day because their were several other vehicles in front of mine and because it was late and that I needed to make an appointment for next week. When I explained that I would be working in Flint three of the four days the following week, the young Man who was helping me told me, Ms. Lindsey, you are working to help people in Flint who have really been affected by this tragedy; we are going rto try our best to get you services. He told me to wait in the Service lounge and sure enough, at 5:50 pm, he came in and told me that my vehicle was serviced and ready to go. This almost brought tears to my eyes. It confirms that there are still good people in this world despite overwhelming evidence to the contrary. It also confirms that I selected the right Dealership to purchase me vehicles from. I am grateful and well satisfied. Thank you. Ill see you guys again at 11,000 miles, :-) Cynthia M. Lindsey
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21 October 2017
Buyer beware. Haven’t had car a month three trips to dealer because of a bad trans that they don’t want to fix or replace on my 2014 Jeep Cherokee. While the staff is friendly, service not quite the same. I’ve barely had my car a month and the transmission is slipping. I bought my car on a Thursday and was back on Saturday because the trans and check engine light came on. The car kept cutting off on me and stalling and jerking into gear at restart and take off. They said it needed an update and updated the computer. Less than two weeks later same issue. Here we are going on the third time but now it’s even worse. Me and my kids were almost hit because it cut off in the middle of traffic. Had to leave my car and take Uber because I didn’t feel safe driving it. Tried to schedule an appointment for service but was told they couldn’t do walk-in. Even after I explained what happened. Like I said friendly staff but they have to be friendly in order for you to buy the car and once there’s a problem they don’t want to service it. Just blame the computer. Car stalls, shuts off, jerks into gear at start and taking off. Trans slips, Hard start, just runs crappy. But it’s because of the computer. One month and I can’t even enjoy a car I’m financing. The warranty they sold me is pretty crappy as well. It reads well but it’s not the greatest!! If you have a choice go elsewhere or you’ll be stuck with an almost non running car!!
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04 October 2017
I have shopped around and found that the staff and service at Ray Laethem is the best in town! My salesman, Bob Hunwick, did a great job finding me the perfect car within my budget. His expertise and friendliness made for a stress free experience. I love my new Encore! I also appreciate the VIP tech training that Laura provided. I highly recommend Bob, Laura and Ray Laethem to anyone looking to buy or lease a new vehicle.
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27 September 2017
Great staff. Betsy Crane is wonderful. She is very pleasant and professional. The whole environment was great. It was a great experience. Looking forward to doing more business with them.
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08 August 2017
Awesome customer service! The team I worked with was friendly and so helpful! Everything was ready when I arrived. My phone and On Star was all set up and I knew everything about my car before I drove off the lot!
Awesome experience! Tom King was exceptional in locating and helping me get the car and color I wanted at the price I wanted!
Kim and Betsy were very helpful as they went over all the features that my new car had to offer. They assisted me in setting up my On Star and reviewed the smart phone / iCar features.
I encourage anyone who is in the market for a new car to stop in at Ray Laethem Buickresponse / report this review -
01 July 2017
My experience at Ray Laethem was one of the best that I've had at a dealership in a long time. My salesman Jamie was not only knowledgeable, he was professional with a great sense of humor! He worked effortlessly to get me the best deal on the car I wanted. I love my new car, my new salesperson, and my new dealership. I will definitely purchase all of my future vehicles from your location!
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21 May 2017
Arriving at the scheduled time, the service write up was done in a timely and professional fashion, Took advantage of the offer of a courtesy loaner car. Service on my Sierra was completed when promised. All together a pleasant experience.
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16 May 2017
Ray Laethem promptly followed up on a Best Deal Internet Inquiry with a desire to meet my need as well as making a sale. The team I met with were all very thorough and patient, listening to my goals, as well as looking for all the best ways to save me money! HIGHLY RECOMMEND THEM to anyone looking for personal service and interest in the car-buying process!
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02 May 2017
We had a wonderful experience at the dealership. Betsy, EJ and Tom were extremely helpful and very experienced. We have already told our friends about the experience we had and will definitely shop here again for another vehicle. They made the experience easy and convenient.
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22 April 2017
Great job -- very pleased with them. Top notch service. My vehicle was damaged while in transit, but they provided a loaner, got it fixed promptly. Communication was good, service was great. Will go back for my next vehicle. 10/10.
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25 February 2017
Go see Nickolas in sales if you want someone high energy and super efficient. I'm particular and he was able to answer questions and provide options within minutes. Easy car leasing experience.
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