Name: Quantrell Subaru
Address: 1450 E New Circle Rd, Lexington, KY 40509, USA, US
Telephone: +1 859-266-2161

Quantrell Subaru is a car dealer, located at 1450 E New Circle Rd, Lexington, KY 40509, USA. They can be contacted via phone at +1 859-266-2161, visit their website www.quantrellsubaru.com for more detailed information.

Location :

1450 E New Circle Rd, Lexington, KY 40509, USA

Contacts :

Added by Jopie, at 09 December 2016

Monday 8:30 AM – 6:00 PM
Tuesday 8:30 AM – 6:00 PM
Wednesday 8:30 AM – 6:00 PM
Thursday 8:30 AM – 6:00 PM
Friday 8:30 AM – 6:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Anonymous

09 November 2020

Efficient and highly effective service done on a warranty part I needed swapped. In and out with a complimentary loaner so I could carry on with my day. Tony in the Subaru service department was a joy to work with and made the experience smooth and easy.
Anonymous

10 September 2020

I highly recommend working with Gary Shively at Quantrell Subaru if you are looking for a new car. Gary is is a knowledgeable and thoughtful professional who has helped me navigate the challenges of purchasing a new car with politeness, kindness and a relaxed, easy going manner. Gary explains things clearly and makes the process as comfortable and low stress as possible. Gary sold me a fantastic used Toyota Highlander in 2015 and just helped me purchase my newest car, a Subaru Cosstrek . I also highly recommend Regina in the finance department who I’ve worked with twice now. Regina is a kind, clear and patient communicator who is always willing to take extra time to answer all questions to be sure all of the details are well understood. I am very grateful to Gary, Regina and Quantrell for my wonderful new car. Thank you!
Anonymous

08 September 2020

Quantrell Subaru completed a long list of service on my Subaru Outback. They had the parts in stock so I didn't have to return for a trailer hitch, trailer hitch bike rack or new driver seat cushion. The car is running great after 30,000 miles. Thanks Quantrell!
Anonymous

02 September 2020

Can’t leave negative stars or I would. Took my WRX in for the summer special, my oil fill cap was left off and sprayed oil all over the engine bay and side of my car. Techs or service manager hot rodded my car pushing it to its limits making 22.6psi of boost which can only be done by flooring the car in 1st and 2nd gear and acted like it wasn’t an issue. Extremely unprofessional and now I have a check engine light. Needless to say they lost my business and I would strongly advise against going to quantrell Subaru.
Anonymous

27 August 2020

Brought my car to Subaru for an oil change. Service department offered me a complimentary tire rotation. As soon as I left my tire pressure light came on. I went directly back to the service department and showed them the light. The service dept took my car for 5 min and brought it back and said I needed to go to the Honda dealership to have the tire pressure information light turned off. I explained to them that all they needed to do was to check the tire pressure and correct the pressure issue and the light would go out. They did not want to correct an easy and fixable issue, but instead sent me to Honda. I was at Honda for 5 min and found out that my tires were inflated way above the 30 psi that Honda recommends. The technician at Honda let the excess air out and showed me how to reset the information light and back on the road I was. I called back to speak with someone at Subaru and I was told that they’re techs checked my tire psi twice and that I must have a nail in my tire. I’m still wondering how I must have a nail in my tire and my tires had excess pressure. R driver 32 psi, L front pass-37 psi, L rear pass-36 psi and R rear 37 psi.I will never allow Quantrell Subaru to change oil or anything else ever again.
Anonymous

29 July 2020

The service department is top notch. Ryan is always hospitable and great at explaining things. They don't keep you longer than normal and never push things you don't need.
Anonymous

16 July 2020

Quantrell Subaru is taking precautions to keep you safe but still deliver great cars and service. Thanks Marlon for taking such good care of us. You have a great team backing you up.
Anonymous

06 April 2018

As a first time new car buyer, I was a little nervous about the entire process. The moment we walked in, Quantrell took the time and effort to make sure we were at ease. I cannot say enough good things about the quality of customer service. From test drive to purchase, we felt like part of a family.
Anonymous

28 March 2018

Definitely ask for Randy. Amazing customer service throughout the whole process. I will definitely be back to buy another car from them even though they are 3.5 hours away. Well worth the drive.
Anonymous

27 February 2018

0ur sales agent, Tim Harp, was excellent, no pushing, let us make the decision on what we wanted to purchase. We tried several vehicles before making a decision. He maintain the patience and professionalism necessary for us to make an informed decision. He was friendly and informative throughout the whole purchasing process. We feel that we made an excellent choice and we will continue to make Quantrell Subaru our place to go for a vehicle.
Anonymous

22 February 2018

I intentionally began my car search without my husband because it told me a lot about the dealership I was visiting. Quantrell was the only one that impressed me. No one else bothered to show me under the hood of the vehicle. Others sales representatives seemed fixated on what color vehicle I wanted. The test drive at Quantrell was by far the most thorough. And the Quantrell sales representative was straightforward and open about pricing in advance, showing me price, fees, residual values and estimated monthly payments. I was treated as an intelligent person who understood financing; at other places I was given a range of estimated monthly payments with no further detail until I had settled on a vehicle and returned with my husband. It was not so much the vehicle differentiation that sold me on Subaru—the Outback is excellent and I love Subaru branding—but it was absolutely my experience at Quantrell that tipped the scales away from Toyota.
Anonymous

06 January 2018

The best buying experience my wife and I have EVER had at a car dealership!! Not the hassle you get from other car lots. No high pressure sales tactics, no constant haggling. We were in and out very quickly most of that time we were waiting on the vehicle to be cleaned and fueled!! Ask for Jim Grisso, he’s an awesome salesman!! WE WILL GO BACK!!!
Anonymous

27 November 2017

Outstanding, goes above & beyond. Very respectful of military, highly recommend to anyone, especially those serving our country
Anonymous

17 October 2017

I had a wonderful experience at Quantrell Subaru! Each and every person I came in contact with during my new vehicle purchase was exceptional very nice and professional, and just made for an overall smooth transaction!
Anonymous

01 October 2017

The hospitality and friendliness of the staff at Quantrell Subaru is exceptional. And their professional demeanor instills confidence within the customer. The waiting time for routine maintenance is pleasantly short. The waiting area is very comfortable. I also appreciated the water and refreshment which are available while one waits.
Anonymous

20 September 2017

Val was super easy to work with. There was no pressure to buy a car. He had no problem with me trying cars when I wasn't sure yet what I wanted. He took time to make sure I received the car I needed and was very personable. The whole process was easy and took very little time. He helped me with things like finding an app for my credit score and understanding why credit changes- which had nothing to do with the actual sale of the car, but made me feel more confident in my decision. I also had an easy buying experience with the financing. She was funny and happy and definitely not what I typically think of as the money person. She made me comfortable with the price and payments and broke down each part of the invoice. Val had already helped quite a bit with that and her reassurance was much appreciated. They are a great team. I'm also excited about the technology appointment I have coming up as it can be daunting. The fact that you have that in place- because I would never ask for help- is very smart. It made me feel at ease about the whole deal- like the cherry on top. Thank you!
Anonymous

16 September 2017

Express service this morning wasn't very express. The one young guy in the service lane didn't do anything I asked and delayed me a lot. I had to get put back in the system because the first guy forgot to have them look at a part that needed replacement. The mechanic himself was awesome and knowledgeable. Maybe the service guy at the front didn't have his morning coffee. First guy said the wash was backed up and the second guy who wrote me up asked if I wanted a wash. What should have been an oil change and rear bumper replacement turned into a half day ordeal.

I just moved here and wasn't impressed on my first visit. Most likely my last.
Anonymous

17 August 2017

I have been taking my Baja here since 2009 and I recently bought a new Legacy. I have never had any problems. The employees are very friendly and helpful. They have remodeled the interior and the waiting room is very nice, although I did not have to wait long at all! Their new Express Service is fantastic. I highly recommend!
Anonymous

14 July 2017

The people are friendly and professional. They explain everything in detail and if anything changes after check-in, they get my approval before proceeding with that change. The service is done quickly and professionally. I like their waiting room--it allows me to wait for my car in a comfortable environment.
Anonymous

20 June 2017

FantasticMr. Roy Obenshain is my Subaru Man. Ladies Mr. Roy is the best my second Subaru and every time I said What about this feature..he showed me it had it. I love my Subaru and Quantrell Service with Marcus and Sheila. Get your new car needs with them!
Anonymous

07 June 2017

The best car buying experience ever. Winfrey Kirkpatrick assisted me and was attentive and patient while I took the entire day to make my decision. Her knowledge of the product is impeccable. I also loved the calm and friendly atmosphere of the dealership. Everyone that helped in the process was beyond courteous.
Anonymous

03 May 2017

Met with Todd Spears about a used Outback that I had found online. Not only did I end up with a car I love but working with Todd was awesome. I've been a salesman in the commercial truck industry for 10 years and pride myself in being down to earth on honest with people. I felt Todd shared the same values. Todd has allot of experience in the industry and very knowledgeable. You can't go wrong if you have a chance to work with him.
Anonymous

24 April 2017

Val was the best part of the whole experience!!! Not only was he EXTREMELY knowledgeable on all aspects of all of the cars we looked at, he was so nice and genuine and funny! We were complete Subaru novices and had a million questions. Val never lost patience with us and he was able to answer every question we had. I honestly cannot say enough great things about him.

The buying experience was painless. Unlike other dealerships we have purchased from, there was no spending (wasting) all day negotiating and running back and forth to the sales manager and all of that unnecessary nonsense.
The Sales Manager and Finance Manager were friendly and helpful as was all of the other staff we encountered during our visit. Overall, purchasing our first Subaru/first brand new car was a wonderful experience! EXCELLENT!
Anonymous

05 January 2017

Took my car in before a long trip, car immediately had problems when I leftmy car was fine until I had the oil changed. Car is now completely dead, towed away, and I have since had to purchase a NEW CAR. Whoever worked on my car did a crap job that shot my engine, so thanks for that. I loved my car. It was a 2008! Not even that old. Beware of this place, at least of the service side. I still can't believe it.
Anonymous

03 January 2017

Sheila Carty in Subaru service is just awesome. She was able to listen to me and determine what I needed. Sheila gave me the best price for my visit and I was very suprised and satisfied with my visit. I can say this is the first time I have ever left a comment for any dealership. I try to avoid them if I can, but Sheila changed my mind. Remarkable!
Anonymous

27 December 2016

This is my second Subaru and I really like this dealership and the maintenance/repair service. People are friendly and helpful. Waiting area is excellent and they are pet friendly, which is important to me as I usually have at least one dog with me!
Anonymous

19 December 2016

When we first got to Quantrell, it was nice that we got to look around at the selection of cars for about 10 minutes before a salesman came out to greet us. I enjoyed having the freedom to look around; whereas at other dealerships, the salesman are quick to approach and ask a million questions, making me feel pressured.
Darren Tippett is not the typical car salesman. He is very knowledgeable, friendly, easy to talk to, and most impressively, not pushy. He is by far the best car salesman I have ever come across, and my husband and I truly appreciate his ability to make the process seamless and stress-free. He excelled at showing us all the ins and outs of our new Subaru Forester. Darren was a blast to work with and we believe he is a true asset to your team!
Regina Martin was also a delight. She is as sweet as they come and knows her stuff! She made the signing process extremely simple and quick.
Anonymous

16 December 2016

Brought in Subaru before long road trip for oil change. Replaced everything they recommended, totaling 200 dollars. They rotated my tires but failed to offer to balance them. Car nearly shakes apart outside of Georgetown. now car is stuck there. thanks guys.