We have going there for over 25 years with our dogs. Yesterday we went with our 15yr old beagle to have him put to sleep. Everyone there was kind and very sympathetic it was a very good experience if you want to call it that. Our dog was finally at peace.
Dr. Straka has been wonderful to my girl. And the whole staff are friendly and knowledgeable!
They know animals but need to work on their people skills. Linda the nurse was very kind and knowledgeable, the doctor was knowledgeable but turned sour when I questioned the necessity of a $25 steroidal eye drop for my dog. Instead of remaining calm, she grew aggravated and left the room while I was on the phone consulting my partner. I was taken aback by the judgmental and incorrect plan upon release (misheard I was going to point ointment in his eye and drilled on that). The front-end staff grew cold and irritable, the whole vibe of the place was negative and uncomfortable. I gave my dog OTC eye drops and he was fine within 3 days. They recommended a check-up, which I will do for the sake of my dog, but certainly not through them.
I have 7 pets and after many years my vet retired. I've been going here now for over a year and am thrilled with the professionalism and courtesy provided by all of the staff. For the first time in many years I feel certain that my pets are getting the best care possible. I lost one cat since going there. She had cancer that had gone undetected by previous vet service. They were so kind during this time and helped us keep her comfortable up until the time that we had to say goodbye. They really made that experience the best it could be as well.
I wouldn't bring my babies anywhere else and Dr. Straka and staff are the best🐶
I have always taken my pets to Irondequoit Animal Hospital. They have excellent doctors, techs, and staff. Most recently my dog woke up one morning and couldn't walk. I took her to a local emergency vet and spent 6 hours there (and a ton of money) to be told that had no answers for me. I went home and called my vet, IAH in tears. Dr. O'Neill called me at 9 at night, after having a very long day, she still took the time to call me. When I told her my dogs symptoms she told me to come in first thing the next morning. Within 3 minutes she had my dog diagnosed. She came up with a game plan to help my dog, helped calm my fears, and gave me hope. She was very thorough and informative. Colleen who works there walked me out of the office and hugged me and also helped to ease my mind. They answered all my silly questions when I called a million times and never once made me feel like I was being a pest. Not only are the people at Irondequoit Animal Hospital compassionate and caring towards the pets that come in, they are also that way with the people that come in. I will never go anywhere else.
Everyone there ALWAYS goes out of their way to make accommodations for each of my dogs and their needs (both physically & behavioral). Absolutely fantastic.
They set an appointment and one hr later u still waiting to be seen
Very kind and courteous willing to answer all questions that you are concerned about very professional the place is always clean smells nice and the people there are very humorous.
My little man Tiger was unfortunately bit by a friends dog leaving a dime sized puncture wound in his neck. When i called, the staff was helpful to fit him into their busy schedule to aid him with his wound. Starting from the phone call to set an appt, everyone was so helpful. I give the highest regard to the office staff, Kathryn DVM and especially Jen for informing me on the steps that were needed to be taken for Tigers speedy recovery. I truly appreciate every step needed for the care of my best bud and am happy that having a caring staff located so close to home. I HIGHLY recommend Irondequoit Animal Hospital to anyone looking for a caring place to take their pet.
Thank you staff for everything you did to assist with Tiger
Been a customer here for over 15 yrs, Doctors on staff are knowledgeable and personable. Have recommended to many friends.
I would strongly caution all people of color and Hispanics to find another vet either in the city or one that is diverse in both staff and class. I and my wife both live in irondequoit and have experienced on several occasions a complete lack of respect, racism and utter disregard for people of color and Hispanics alike when servicing both us and our pets. I'VE seen on several occasions the staff smile genuinely when servicing caucasians then frown, deliberately take their time even smurk when servicing us. The outright arrogance they display when thumbing their noses at us after pocketing so much of our hard earned money in their deep pockets is outright disrespectful. Take note that they aren't the only business in irondequoit that discriminates nor will they be the last but I believe we as a people have an responsibility to our people to choose where and with whom we collectively spend our dollars. In short stop spending with those that don’t want anything to do with u or your people !“
My boy Geist was very ill vomiting , he couldn't even keep down water . Brought him in and the great staff and doctors sprung to action!!! Geist was there through out 2 days for round the clock treatment and observation and through their efforts care a positive outlook my buddy pulled through without surgery and is almost back to his old goofy self!! What made this experience even better was the care they gave my family and I, every time we came in they were warm and reassuring and they loved my pup!! I firmly believe that if you are looking to be treated with care respect and attention then you should make the Irondeqouit animal hospital part of your family .. because that is the level of care they give !
I have always had a positive experience at Irondequoit Animal Hosp. The doctors and staff are very compassionate and caring. My dogs and cats always get the very best of care. I would recommend this facility to any and all pet owners that want top rated care for their four legged family members.
We noticed a lump on the hind leg of our boxer (Julius) and brought him to see Dr. Cacia and have it looked it. He drew samples and concluded it was a mass cell tumor. He said that they could operate, but with the location we recommended us having it looked at by a specialist. We took Julius to get 2 more opinions and promptly returned back to Dr. Cacia to have him perform the surgery. He was by far the most helpful doctor we spoke with, the others weren't as personable. The surgery was completed without incident and we came back weekly as instructed by Dr. Cacia. Great great great guy and a true animal lover!!
We have since been back for a routine check up and was seen by Dr. O'Neil. She too was very personable, and was very happy to see Julius. She even mentioned that she heard about his surgery from Dr. Cacia and proceeded to check out her fellow doctors work.
Julius is always happy to go see his friends at the Irondequoit Animal Hospital!! Would recommend Dr. Cacia and Dr. O'Neil to anyone looking for a great veterinary hospital.
My little loving and loved Jack Russell is now dying of Lyme disease induced Stage IV kidney failure; it's horrible; despite years of discussing with them my dogs' tick bite problems which cause the disease from my walks with them at Durand Park (keep your dog away from there or any wooded area frequented by deer). I didn't think they were infected because they didn't seem to generally have signs which is the case in 95% of dogs until the final deadly stages.
IAH never suggested testing, I think maybe didn't know the high prevalence of the disease or they also told me they thought heart worm testing also detected Lyme disease (it does not).
IAH is totally unwilling to either refund any of my useless visits there which were not cheap nor help me to try to save her when I feel it was their fault she was never diagnosed nor treated in time