Name: Pro Repair
Address: 1750 4 Mile, Butte, MT 59701, USA, US
Telephone: +1 406-494-1112

Pro Repair is a car repair, located at 1750 4 Mile, Butte, MT 59701, USA. They can be contacted via phone at +1 406-494-1112 for more detailed information.

Location :

1750 4 Mile, Butte, MT 59701, USA

Contacts :

Added by Jopie, at 03 November 2020

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Anonymous

07 September 2022

Pro Repair Review

This place came highly recommended from a friends so I was shocked when I had a terrible experience.

Update: The manager, Ron, when I called back about my issues took really good care of me and got my car looked at, re-diagnosed, and fixed right away! He was fantastic and really knows his field.

Short Story: I don’t doubt their ability to diagnose vehicles but their scheduling system and customer service leaves a lot to be desired. Please read the long story, I go into great detail.

Long Story: So my was having issues of dying on my, thought it was the radio draining my battery, and my blower motor was out. I made an appointment a little over a week out for 9am. Got my car there earlier, they took my keys and my phone number and said they would call when they were done. I walked to a restaurant and waited two hour past my appointment time and called for an update. They hadn’t even looked at my car yet and they said it might be seen within the next hour. I waited another hour and walked back to the shop. They still hadn’t looked at it. I asked how many cars where in front of me and they said one. Noticing my aggravation, the mechanic walked over, grabbed my keys and said he could look at it. I told him I’d be back in an hour to get an update. They finally called me while I was waiting to let me know my battery was going bad and they were now looking at my blower motor. I waited another hour before walking back to the store, they found what was wrong with my blower motor and were looking for the parts I needed. I agreed for them to change my battery but I wanted to wait on the blower motor. When it was all said and done, this encounter took 5 hours I didn’t leave there with my new battery installed until a little after 2pm. And it cost me $340. My battery was $190. When I was checking out I spoke to the receptionist and and asked if I could respectfully make a suggestion. I let her know that my aggravation earlier was with the communication because they repeated could not give me an estimated time, I had to ask to see how many cars were in front of me. And they never asked if I could wait longer or if I needed to reschedule my appointment. The receptionist said it was because the boss was not on site and he was the one to tell people what cars to bring in. My issue with this explanation is that I had an appointment, therefore there should have been a schedule of what cars were being seen, with the understanding that there could be delays, in which case they could ask if the customer could wait longer or reschedule; they did not ask. This is my experience, just take that into consideration if you are taking your vehicle here, don’t expect good customer service.
Anonymous

07 December 2021

You will not find a better mechanic shop than Pro Repair. Whether you’re young or old, man or woman, they treat everyone fairly and right. I used to dread going to the mechanic’s until I found these guys awhile back. They’re all friendly and nice to talk to. They never make me (42 female) feel like a question is dumb, which happens in most shops to women. I have never felt like I overpaid for anything; in fact it’s the opposite, I always feel like I got a heck of a deal. They’ll go out of their way to help you for services big or small. 5/5 absolutely, 100% recommend!
Anonymous

14 July 2021

This is the repair shop I have used for a lot of years. Owner has been a mechanic since forever and used to run the local GM dealership shop in the 90s. They have always been fair and honest with me and it is a fluke if you have to take something back.
Anonymous

10 April 2021

I’m super sad about my experience because I’ve heard so many good reviews about this place. So had some issues with brakes and the break line busted. I drove it there on Saturday and they didn’t have a open spot til Wednesday. This be is my only vehicle but I could make due. They told me they would call on Wednesday with an estimate and details. They didn’t call, then they didn’t call Thursday, I called an asked what what up they told me all of these new problems then gave me an estimate of 4500 to fix. I told them just to get it drivable and that it would be done by Friday. It’s not and it won’t be done til Monday. I tell them no and I’ll take it somewhere else. They only fixed 1 thing and it cost me 800 dollars. It’s 100 dollars an hour for labor. So if you’ve got the money then go for it. But for me that’s a month of rent .
Anonymous

10 November 2020

First time experience with Pro Repair was great. We had a timing belt/water pump replaced, and our mechanic went above and beyond to make sure he did quality work in what was a more challenging job than usual, yet stuck with the quote. The quote itself was reasonably priced (neither overly high nor overly low), and though the job took longer than expected, for the quality of work, it well worth it. Highly recommend.