Preferred Chrysler Dodge Jeep Ram of Grand Haven
810 Robbins Rd, Grand Haven, MI 49417, USAAbout
Location :
Added by Jopie, at 09 February 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 3:00 PM
- Sunday Closed
Gallery
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10 Reviews
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19 November 2017
My first and last visit was insulting, degrading and down right rude! I arrived before my scheduled oil change time i went inside as I wasn't sure where to go. I found the door to enter like they saida car was blocking door so I waited until I saw an employee walk out so I got out of my car and double checked on entrance (since there were so many) when I asked if I was in the right place the employee looked at me and gruff and loudly said 'get back in your car I'll deal with you in a minute.' I was shocked but continued inside building. I then got out of my car and went up towards service desk I said nothing and the same employee from outside (grey/white hair full short beard and a sturdy size) looked up and gruffly and snugly in a big voice said " I can't help you now my computer is down" Shocked, insulted and a little angry I walked back to my car and decided I wasn't going back over to more of his mouth! ( mind you I didn't disconnect internet or say anything rude to this person) thankfully another employee came t o my car and found they had over booked my time slot. I was more than happy to be referred to preferred Chevy for oil change. (They were all polite and respectful) I cannot recall at anytime being treated so rotting by an employee at a business! So if you want to be treated like a human who is also a paying customer id definitely suggest going elsewhere! I Do Not know why such a vile person is working with the public!!
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11 September 2017
Sold me a used 2009 dodge journey. One set of keys. Had it 20 days and started went out and they would fix it! They claimed they needed the car to break down on them before they would fix anything! AND THE SALES PERSON GAVE ME SOMEONE ELSE'S PERSONAL INFORMATION! Used it to right down on like scrap paper.
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29 July 2017
My finances were low and one of their guys got me into a little scion for under 2000. I felt like they were there to help me find exactly what I wanted with the price I could afford. I love my cute little car :)
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28 July 2017
I purchased a Jeep Renegade just recently and LOVE IT! Matt Brown is a great sales person! I would recommend him every time. Even the General Manager Michael Vanderplow stopped over and congratulated me on my new purchase. Thanks again!
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18 July 2017
SHOULD HAVE PREFERRED OTHER DEALERSHIP. Very disappointed that I recommended this dealership to my parents who really didn't need to purchase a vehicle. I had researched found a good deal on a vehicle. Papers signed money in hand, they did not honor giving him two keys that he had requested. Correction they did give him two keys one did not work. Then told him they would charge $125. Not happybeware. thousands of dollars later should have went elsewhere. Customer care should be number one.honor your word.
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16 May 2017
My husband and I bought 2 cars from Chris Mills at Preferred. He was able to get us both in cars that we love at a price we love even more! He was by far the best salesman we've ever worked with. Very nice and not pushy what so ever. He really let us take our time and made sure that we left happy. If you're in the market for a new or used car I would definitely start with Chris. I promise you won't be disappointed!!
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06 May 2017
This dealership advertises deals on their website and has false advertised for their Jeep leases. I've met with the sales team a few times trying to work with them and they are very uncooperative. If you are thinking of leasing a new vehicle, i'd "steer" clear of this place. Unsatisfied
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09 April 2017
Just had a wonderful customer service experience with Tyler! We went to Muskegon lot first and it was high pressure and they tried forcing us into something we werent happy with. Tyler at Grand Haven preferred Chrysler Dodge Jeep Ram of Grand Haven helped us find the best possible situatuin and we ended up in a much better vehicle than expected at a lower payment!
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02 April 2017
Major shout out to the Service team. Brought my Jeep in for an alignment and even though they got it "in spec" the technician Scott still didn't feel like it drove quite right. Not giving up, he kept working the problem till it was solved. Now the Jeep drives great again. And, in spite of the extra effort it took, Jeff kept the charges as advertised. Really professional work and truly appreciated! Thanks guys, you rock!!
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16 February 2017
I would recommend Preferred Collision. I just had my 2013 Prius fixed and they did a great job. The were respectful, courteous and professional. The offered less expensive options for fixing certain things which allowed me to have a choice regarding how much it cost.
Eli is the best. He talked me through all the work and provided me with all the options.response / report this review
