About
Location :
Added by Jopie, at 15 July 2016
Opening Hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 2:00 PM
- Sunday Closed
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6 Reviews
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12 September 2017
9/11/17. Nearly a year ago, in search of a small chest freezer, I went to Pioneer. I entered thru the back door then proceeded to walk thru the appliances isles 2x in search of a freezer. I looked around for a bit, seeing no one, I left. I went to Sears and was met at the door by Craig, and I purchased a freezer.
This past Friday morning 9/8/17 I went to Pioneer in search of a gas dryer. I found one and purchased it. That evening it was delivered and installed. Unfortunately, it would not heat. The delivery and installation personnel informed me a technician would be out in the morning.
The technician, a very nice person, came Saturday morning and worked on it for over a hr. He informed that the igniter was not working. I informed himtell them to come and get it, we don't want it.
And, I forgot to add, I asked about a manual and paper work. I was toldthey r online now. Ok I understand, but what about those without internet
service? Then, I asked: this dryer by chance a demo? the installer informed me it was.
So we paid full price for a demo, that had a bad igniter. Makes me wonderwas this a returned item.
So the wife goes back Saturday AM and buys a different, I believe, a new one. They will deliver Monday morning, 9/11. Not! After waiting all morning, today 9/11, until 1:30, no delivery. At 6:40 PM I receive a call from delivery personnel, they want to deliver the dryer. I tell themno thanks, I just got home from work. (it was understood when the wife purchased it, that delivery was to be in AM.) Makes sense, to give good service after selling a defective product, right?
I was then informed by delivery personnel, that I needed to call the store to make delivery arrangements if I want it tomorrow. I called, I was informed , how about Tuesday 9/12, PM, or Wednesday. I expressed myare you kidding me mannerism. Wherein I was told, how about tomorrow, Tuesday, between 10-12. So, we shall see. Hope it works. And hope we did not pay full price again for a demo.
Two stars rating. 4 stars for the technician and delivery guys.response / report this review -
01 May 2017
Customer service just plainly SUCK'S!! . Brand new Amana side by side ice maker couldnt fill tray, Went to store customer service window. was told repair man would be at house between 9am & 1pm. With repair parts on the truck. Guy checked out unit, You need a new ice maker!! Now gotta wait on parts. Called store talked to manager, was told store would call daily until ice maker came in. "SIX" days later I called again to see if it came in. Oh yeah we meant to call you. Its in but we cant tell you when the repair man will be out your way. Wake the hell up !!! this is how places like yours get shut down from big box stores. Lots of talk no action. Mike Thompson Rock MI
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07 April 2017
Great service! Delivery guys went above&beyond!
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08 November 2016
Great prices, and even better customer service!
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01 November 2016
Wonderful family owned business with the kind of service and care you used to get in the old days. Shop for TV's and appliances with ease. They also have used, refurbished appliances available but you need to ask to be taken into this room. Very competitive prices that compare to big box stores. Only place we have shopped for appliances for the last 30 years!
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22 July 2016
Could not agree more with the above review. Why have a service department without a clue!! Big fat zero!! Stay away.
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