This dealership was fantastic! Even though we did not reach a payment plan on the 2017 Murano Brayan was helpful throughout the process. He kept in contact and explained the process perfectly. I definitly plan on going back in the future.
My third vehicle from Peter's, Ali Knew his product very well and was very professional. The whole team from sales managers to finance were very helpful. I rate 5 stars and would highly recommend! See you guys in the next 3 years!
This dealership has been one of my best car experience the staff especially Vinny and Jeff were exceptional they worked with me to ensure my needs were met and I am happy with my car and the service! Kudos to Peter's Nissan of Nashua!
I initially purchased my 2013 Nissan Altima from Peters brand new in December, 2012. It was a pleasant enough purchasing experience, however, they changed the financing rate on me after promising me one rate. I was unemployed at the time and needed a vehicle, so there was nothing I could do but agree. I took the car, and was happy it initially. Then, I noticed that the XM Radio became inoperable until I started the car. I brought it back to the dealership and they said “Oh yes, that’s a known issue. It can be fixed with a software upgrade. That will be $80”. I had thought they had seemed pretty honest beforehand, but I was taken aback that they sold me a defective product with defective software and were then charging me to fix said defective product that they sold me. Whatever, it was $80, so I let it slide figuring it was an anomaly. Fast forward a few years later to 2016. After being up all night with a work related matter, I was woken up by a call from Peters Nissan trying to sell me a new car at 8AM. I was furious. I called to complain, and nobody seemed to care. After having my car serviced at their body shop, again, after being up all day and all night, I received a call from their “survey department” at 8:45PM. Again, woken up by Peters after being asked not to. The final straw for me just occurred. My transmission was shuddering, and my car is still under warranty, so I brought it back to the dealership. I was told that the issue was software related. So I said “Okay, so you sold me a defective transmission, you can update it”. They told me it would be $200. I said that this was not acceptable since they sold me a defective product, but they weren’t willing to budge. They then tried to sell me a new battery and other assorted services for hundreds of dollars more. I called back and asked for a manger to return my call. Nate Y, the assistant service manager, returned my call. Nate was not kind. Nate informed me that it was too bad, it wasn’t covered, and even though they sold me a car with defective software in the transmission, I would need to pay $250 to fix it. I said “no, I don’t accept that, please return me my vehicle”. Nate then said “You can pay us a $200 diagnostic fee then”. I protested, and he stated “Well, we will not return your vehicle to you until you pay us your diagnostic fee”. At this point, I realized that Nate and the rest of the dealership was extremely dishonest, and played nice. There was another matter related to a strut that they did say was covered under the expensive extended warranty that I purchased, so I authorized that repair. Today, when I called in, I was told that the repairs were complete, but that “they could not release my vehicle to me until the extended warranty company pays them”, but that they will check with the same assistant manager as to whether or not they could just release the vehicle to me in some sort of illusion of “customer service”. Of course, they said that he authorized it and that I could pick up my vehicle. When I arrived, my service advisory was extremely overly friendly, and made sure to point out on the bill all the money that the extended warranty was covering. He appeared nervous as I read the entire repair bill before agreeing to hand over my credit card for the final time ever. In the end, Peters cares nothing about your money. I’ve given them over $50,000 over the years towards the purchase of new vehicles and repairs, and this is the customer service I received. I’ll be on the phone with Nissan Corporate tomorrow morning to inform them that this is how one of their dealerships is operating. I’d highly suggest you take your business elsewhere.
I leased a 2017 Nissan Rogue from Peters Nissan and could not be happier. Everything about the experience was top notch. Cheryl, my salesperson, was wonderful. She showed me everything the Rogue had to offer, answered all of my questions and made the process easy to understand and even a lot of fun. The General Sales Manager also took great care of me, got my payment to where I needed it and I was on the road - in my new car in no time. I highly recommend Peters Nissan and especially working with Cheryl Tinkham.
A dealership that definitely wants your loyalty is customer centered and has great vehicles!!!
No nonsense, no to-and-fro dancing on price, straightforward what can we help you with and give you the best deal cut to the chase with a smile car buying I've ever experienced. Upfront told them what my needs were, what my non-negotiable budget was, and that I'm comparing it with others on the market. Straight out, they expressed "what can we do to keep you from going to the competition?" I stated my expectations, and they beat it. Impressed!
Easy for a first timer! Vinny Alagna was a great help and so was Kris. They answered ALL of my questions and definitely calmed my nerves about buying my first new car. I ended up being able to take the car home that very same day and went back the following day to get the protection materials put on and get the car inspected. I get compliments on the car everywhere I go and they found exactly what I wanted and needed and made sure everything was affordable for a full-time college student and a full-time worker! I will most definitely be sticking with them and getting my following cars there as well. I will also be recommending all of my friends and family to Peter's Nissan!
Nice people. Good selection of used cars. We were treated professionally and respectfully even though we didn't buy at the time.
I love the service department, Tara and her crew always take care of me. Each time I go there, Tara takes the time to find out exactly what my truck needs, and then walks through each item of the estimate. She always find me a coupon or deal to help out, too. She's always smiling and pleasant, a joy to work with.
I had a great buying experience at Peter's Nissan! This was my second sequential auto purchase at Peter's. The staff
were so awesome to work with. My sales person, finance person and everyone involved in my transaction was pleasant, professional and very knowledgeable. I will recommend Peter's to everyone I know who is looking for a vehicle. Thank you Peter's! I LOVE my new (certified pre-owned) Nissan!
Fantastic experience! Jimmy was honest, knowledgeable, and fun to work with. Even though we were there on a busy President's Day weekend, we felt like the only customers in the store. Ryan the manager and Geoff the finance guy were great too. Peter's is the further drive for us, but completely worth it.