Home town banking at it's finest. No nonsense loan process and Caroline gets things done.
Totally safety conscious--to the point of constantly having to change password. Great phone support. Local bank serving local people. You can find their local phone number and call and talk to a person--try that with a national chain bank!
Banks like this reassure me that online banking is the way to go. Low interest rates, high fee's. Huge three story building means huge overhead. Seriously doubt they turn a profit in these rough times.