Penguin Air, Plumbing & Electrical

Location :

3710 E University Dr # 1, Phoenix, AZ 85034, USA
Added by Jopie, at 07 June 2022

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• Anonymous

  07 June 2023

  We had our AC go out. Penguin sent out a technician promptly and were very quick in the process. The problem turned out to be an electrical issue as well, so they sent out one of their electricians which was super convenient. With all of the problems going on, they were fast, attentive, and very responsive! Their techs were extremely friendly, especially Bradley, and they truly cared about helping us fix our situation. If we could have Bradley back again we would - he was knowledgeable, professional, friendly, and provided great customer service! We will use you guys again.

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• Anonymous

  25 May 2023

  No Show, no call, not once, but twice!! Failed to have my service call added to you calendar, then said they would comp the service call for the trouble and be out the next morning.
  
  Third times a charm. You showed up, but, the technician started working on my home roof unit without telling me he was here. The work order was for a mini split in a garage.
  
  There was nothing wrong with my roof unit (other than age). I was clear they were repairing a mini split in my workshop/garage.
  
  The technician seemed grumpy at that point since he had to put the unit back together then look at the mini split which he seemed reluctant to do.
  
  He ran a test and said it was out of Freon, the unit has a leak and the whole unit needs to be replaced. He said Freon would cost $600-700. I repeated back to him $600-700, he said yes!
  
  I asked if any repairs could be made he said not really, it probably leaking in the wall unit and they rust out, then they need to be replaced. So he emailed me an estimate for a new unit which was also outrageous. Then still tried to charge me the service call. He did not seem happy to be here, nor was he knowledgeable in this case. The leak was literally right there in front of him.
  
  Well guess what. Another company came out today. Charged the unit and found the leak at the outside unit. One of the line fittings just needs to be replaced. Inexpensive item. Now blowing ice cold. Pays to call around and get a second opinion.
  
  Don’t waste your time with Penguin.

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• Anonymous

  18 March 2023

  Derrick and Rex were so professional, consciousness , and respectful to the job, they worked together as a great team, and they communicated amazingly. Our needs towards a complete electrical re-wire of our home was done professionally. They answered all questions and completed their work timely and gave a call every morning, arrived timely daily. We have been Penguin Air Plumbing & Electrical for years. These great employees should commended as they restored our trust and faith in this company as it was beginning to dwindle. We truly appreciate their efforts and courteousness. We recommend them to into your home when needing any work done. Thank you !!! Derrick !! Rex !!
  James & Bonnie Lopez

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• Anonymous

  06 September 2022

  We had our HVAC system go out a few months ago and needed a new unit installed, and Penguin was one of the companies we contacted for quotes. They were very responsive and prompt with scheduling an appointment, and Technician Elmer provided a great quote and information without making us feel pressured. The turnaround time on the install was great, especially considering the national labor and supply chain issues, and the install team was quick, courteous, and answered all of my questions. Everyone at the company we've worked with to date has been great and very customer-service oriented. Recommended to several people already and will continue to do so, and will use for any future home issues they provide services for.

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• Anonymous

  14 June 2022

  They do not provide windows on when they will be there. I literally waited around 3 days, unable to do anything. Then, they arrive and this is the quality of the work. You decide yourself what you think and if you want to spend $500 for this ridiculousness. Then, they text wanting me to rate them and if Id refer them. I gave a 0. One would think they'd reach out to speak to me, but nope. Guess that it is just an illusion that they actually care about their quality of service or craftsmanship.
  
  Just found out they installed the outlets lower than code allows. So, they have no idea what the heck they are doing and cannot provide professional sound advise to customers. You decide if you trust them to consult you.
  
  I called to speak with someone and they will only take messages, that was Friday, still no contact from this company.
  
  Update: The work was corrected.

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