We bought a used Jeep from another dealer in NW Kansas. The navigation system was not working so we tried to update it and it locked up the radio and all the climate control. We took it to Davis Moore in Wichita and there service center would not even look at it or try to update it they just looked at us and said it would be a thousand dollars plus labor to fix. So I contacted Adam with Parks he was very helpful as was the other staff he let us know we had recalls and that they had parts in stock. He scheduled our appointment for next day and got the recalls done. While they had it they tried to recover the navigation unit to no success. They priced the unit out installed for less than half of what Davis Moore wanted just for the unit. They got the radio in and it works flawlessly. While they had it they gave us a reasonable estimate to fix the recent hail damage. They have been so helpful to us even though we didn’t buy from them. We also recently had a def code see dealer that they have been helping us to resolve. We could have been super stressed having these issues within 30 days of a used car purchase but the staff has made it supper friendly and easy. Thanks to the Parks staff for there professional service. We also received thank you notes from them in the mail. 2014 Jeep Grand Cherokee eco diesel
Shane- the salesman, was very helpful and nice. He didn’t pressure us into buying and he understood our needs and concerns. He was really great to work with! We didn’t end up buying during our visit because it just wasn’t the right time for us- but we expect to be back soon when we are ready! Thank you, Shane!
Excellent customer service! Knowledgeable, friendly staff! They took the time to find out what I wanted and were able to help me get it for a price I could afford! I am IN LOVE with my new Jeep!
Thank you Eric and Micah! Just bought a 2021 Jeep Mojave Gladiator and had an awesome experience! Eric was quick to answer our questions and if he didn’t have the answer he didn’t hesitate to find it out. Micah was great in the finance department. He was easy to talk to and made signing a million papers a breeze. Thanks again guys!
We recently bought a used 2019 Chevy Tahoe from Parks. The buying process was a little difficult, but buying a car normally is. We haggled back and forth (I enjoy that part) and came to an agreement. After signing paperwork we came out and the car was very roughly detailed, and it didn't even have a full tank of gas. I brushed it off though because it was small things and it was used so oh well. A couple weeks go by and then we get a letter in the mail. It has the out of state title and a letter telling us that they didn't have time to get this vehicle inspected so we have to now take time out of our day to go get it inspected, retitled, and then we can put a plate on it. Again I brushed it off because things happen, and they sent a $20 check to cover the inspection (if you cant tell I am very patient). So today comes and my wife goes down and sits in the line all morning waiting to get everything ready, when it finally comes her turn the clerk tells her she can't process this because the dealer ship used the wrong tax code. (We live in Wichita its not like they don't know the code) So my wife calls and they have to fax the form over and she might get this done today now or since they did this wrong she might have to come back again tomorrow and try again.
I wanted to share my whole story that way everyone could make up their own mind. They did somethings well and the small stuff normally doesn't bother me, but when the list of small things continues to grow I get upset. I will not be going back to this dealership due to this reason.
Outstanding Sales and Service. Won't go anywhere else to buy a new or used vehicle. Thanks for being there for so many years!
Everyone at Parks Motors was amazing. They worked above and beyond to get me taken care of me and get me the right deal. Jason Stroot was the best with helping me. Can’t thank them enough for all that they did.
Dairry Walker at Parks is the best! Did not pressure. Very friendly and professional. Got threw paper work quickly and on our way. We had a little hiccup after we drove off the lot. The car started to leak. He got a tow truck and loaner car right out. The next day he made everything right. And threw in some perks. Resolved issue very quickly and established trust once again. Would defiantly recommend. Also will do business again. Thanks for all your help!
After speaking with Jill in regards to a Chevy Tahoe, i was quoted a price and then was told by Jill that, "we won't lose you over the price". Jill then stated they would give us over nada value for our trade. When we show up at the dealership, we were quoted a price that was more than $3000 over what the vehicle was listed at. Lance, the used car director basically admitted they had misled us and offered to buy a tank of gas for us.
This weekend Parks Chevrolet is running their "Black Friday" sales event, they have advertisements on the radio and television. Simply put, they seem to be increasing the price of their vehicles before the "sale" so it appears that they are giving you a discount, when in reality customers won't receive any discount. They are misleading and unethical salesmen and aren't ashamed to admit it. When told lance this, he shook his head and said he agreed
My vehicle had 3 recalls on it so decided to come here. I really expected it to take quite a while but I was in and out in 2 hours. Great experience!
Son-in-law and daughter bought used truck from Parks Motors. It was used and older, but nevertheless he was proud. When the first rain came the truck leaked. He contacted salesman Richard and was basically told that is what you get when you buy that cheap of a truck won't fix.
The sales team was professional but if you're looking for a team that cares about you as an actual person after they sell you a car and not just a number in their system then this is not a dealership for you. I've tried for 3 years now to get Parks Motors to take my information out of their system with no success. Why would this be relevant one might ask. My hate for telemarketers is fairly normal and I do everything I can to not be bothered by irrelevant telemarketing scams which includes solicitation from Parks Motors. Once I sold the car I purchased from Parks Motors I called to let them know it was sold and asked them to stop sending me there solicitation asking me to trade in my car, but here I am 3 years later and they're still asking to come by with my car so they can offer me top dollar for my trade. If I were a valued customer as they claimed they would certainly have the ability to take my name out of there system so I don't receive solicitation any longer. This might seem like a small complaint but what reason would I possibly have to go back to this dealership when they can't abide by one simply request and remove my profile from receiving advertisements. If this simple request can't be followed I definitely don't trust them with another vehicle purchase.
I love Parks! I'm happy to be a part of their family. The service department lacks a lot, but overall, I'd choose Parks.
This place is amazing. I will purchase all of my cars from here in the future. They went to great lengths to make sure we were happy and they treated my husband and myself with great respect. If you are looking for great customer service down to the last detail then go here.
Angle is a scary mutant midget. Evidently she is put on the commercials for the freak show factor. Not sure if she is technically classified as a midget or a dwarf. Even more ridiculous in person. Buy a car and go to the side show. I would highly suggest them for the entertainment of Angle alone. Check the out!
Devin was so sweet when I went to purchase a new vehicle. He did an awesome job at holding his poker face as my grandma demanded they lower the price on my expedition from 10k to 9. He worked so hard , & in the end he gave the old lady exactly what she wanted ! I love my truck and the process was fast! As Devin would say, "Go get you one" !!!
Bought my car from here! Salesman Devin Foster had the best customer service and was extremely helpful. Highly recommend asking for him if your looking!
My experience was wonderful with Devin foster . He is a very knowledgeable sales associate an helped me find the exact vehicle I was looking for made my whole experience very easy an pleasing I would do business with him again .
Devin Foster hooked me up with a 2016 Dodge Ram and it's pretty sweet! If anyone is looking for a car or truck new or used, this is the place to go and THIS is the man to see! They have plenty of selection if you are looking new or used! GREAT place and Great People!
I bought my car from them, it had some problems they didn't feel the need to tell me about, had the car already turned on for the test drive so they cleared it all out before I got in so I wouldn't see the problems on the display. I've had the car for two years now and brought it back in because I needed it to be worked on, told them the problems they looked at it and told me what they "thought" the problems were. I told them my car sounds like metal grinding on metal when I turn. They looked at it and told me it was my rear breaks. Really? I don't use my rear tires to turn but okay. They needed replacing anyway so do that. Get the car back after they fixed the breaks, put in my new signal switch and a new battery. And what do you know? It still grinds when I turn. Back to them on Monday to figure out why they didn't fix the problem I brought it in there for to begin with.