Pacific Shores Windows & Doors

Location :

10573 Ellis Ave, Fountain Valley, CA 92708, USA
Added by Jopie, at 06 February 2017

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• RANDALL CHRISTENSEN

  23 September 2022

  I am extremely happy with the service I received. The installation was done
  professionally and quickly. I couldn't be happier.

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• Dorothy Lagrandeur

  17 August 2022

  Guy didn't seem at all interested in selling me windows. My expectations weren't met.

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• Mary Ellen Pascucci

  16 July 2022

  The representative was great! On time and efficient. Looking forward to installation, and I will update then.

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• Scott Ramirez

  18 November 2020

  Do not, under any circumstances use this company! The owner, Steve, is beyond unprofessional and rude. I will be reporting him to the Better Business Bureau (they already have an "F" rating with them) and am looking into taking legal action.
  
  I found them on the TM Cobb website and gave them a call back in March of 2020 for a price on a wood front door. I spoke with Steve and told him exactly what I wanted as I already had the TM Cobb catalog. He "took down the info" and said he would call me back. I never heard from him. I called back a week later to check on the status of the price and he did not have any of the info! I gave it to him again and he said his now famous line "Let me give you a call back". Throughout the process of ordering a front door I probably heard that 100 times and he NEVER ONE TIME called me back. We ended up ordering the door on May 5th and we were told it would take 6-8 weeks. I called after 10 weeks of not hearing anything and Steve said it would be another 6-8 weeks!!! He blamed Covid delays but I honestly think he forgot to order it after knowing/seeing how unorganized his business was.
  
  We finally got the door in OCTOBER (5 MONTHS)! When we received it I saw several damaged spots. There are very noticable dents and chunks taken out of the wood, a large scratch across the front, glue all over the wood (very problematic for staining), and section of ovolo sticking that was not attached. I called Steve to let him know and guess what his response was.. "what do you want me to do about it?" lol I told him I wanted a new undamaged door or a partial refund since the door is damaged and he laughed at me. Then came his favorite line "let me give you a call back". After waiting 2 weeks for him to call me I just spoke with him and he said there is nothing he could do about it. I asked "so I'm expected to pay $3,500 for a damaged door?" and he said yes and hung up on me!
  
  Trust me, if you are reading this, do not use them. I saw some of the negative reviews before going with them and ignored them because their price was good. I usually don't take the time to write reviews but I feel an obligation to save others from dealing with this nightmare of a company.

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• Cynthia White

  13 February 2017

  When we replaced all of our windows in 2007 I was extremely happy with the sales experience and the installation process.
  Now I would like to say how happy we are with the Customer Service!
  We had a minor leak, Pacific Shores was extremely pleasant to deal with and very prompt to respond.
  I highly recommend Pacific Shores Windows!

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