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Location :
Added by Jopie, at 09 April 2022
Opening Hours
- Monday 7:00 AM – 8:00 PM
- Tuesday 7:00 AM – 8:00 PM
- Wednesday 7:00 AM – 8:00 PM
- Thursday 7:00 AM – 8:00 PM
- Friday 7:00 AM – 8:00 PM
- Saturday 8:00 AM – 1:00 PM
- Sunday Closed
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5 Reviews
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02 October 2022
Our credit union merged with another that users TruHome’s service. Suppose to be seamless. Not. Wants mortgage paid in advance (2 months mortgage at once) and no interest on our escrow accounts, which we had. How can they change what we agreed to during closing? Do we need a class action suite to see they abide by our contract? What can be done?
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23 September 2022
I had the pleasure of working with Taylor Bare and Lucas Staus during this process. Both were extremely helpful and answered all questions without hesitation. Lucas went the extra mile to ensure my satisfaction. Because of them the loan was closed in record time. Customer service was outstanding!!!!
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15 August 2022
I had the pleasure of working with Ethan Wingo at TruHome for my mortgage lending process while buying my first home. Ethan was very knowledgeable and had my loan approved way before closing. He explained everything to me for each step of the process and was always able available to talk. I will be recommending Ethan to anyone I know buying a home or trying to refinance in the future.
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30 June 2022
Customer service, and satisfaction is the single most important thing. We have had some bad experiences with mortgage company's, that was not the case here. They were not just professional, but honest as well. Kaylee, made this process easier. Thank you Kaylee!
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16 April 2022
My credit union uses TruHome to service their mortgages. We do not pay escrow on our loan. We pay our own taxes and insurance but this month they raised our payment $200 per month for escrow. I have called twice and I have emailed them my insurance renewal as instructed but I have not been able to get them to remove it. I even had one customer no service agent promise to take care of it and call me back be he hasn't. I am so frustrated!
Update: My insurance company and I have emailed them proof that I have insurance on my home and still have remove the forced insurance/escrow. They have not credited my account for the $200 they have forced me to pay despite promising me over the phone that would. I also have an email from them stating that they would remove the insurance/escrow. Stay away from this mortgage company!response / report this review
