Novant Health UVA Bull Run Family Medicine - Manassas
8640 Sudley Rd #203, Manassas, VA 20110, USAAbout
Location :
Added by Jopie, at 04 July 2016
Opening Hours
- Monday 8:00 AM – 7:00 PM
- Tuesday 8:00 AM – 7:00 PM
- Wednesday 8:00 AM – 4:00 PM
- Thursday 8:00 AM – 4:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday Closed
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13 Reviews
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16 December 2017
Love the doctors I've had here. However, if you happen to call near closing time, their staff will hang up on you repeatedly until their phone system rolls over to the after-hours voicemail. Have encountered this several times.
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11 December 2017
While locations are convenient and doctors are very good, the service sucks. Getting an appointment is next to impossible! I always end up having to go to urgent care which is much more expensive. It’s pretty bad when you can’t get in to see a doctor when you’re sick! They did offer a 4:30 in the South Riding Office. I live in Bristow. Who the heck wants to drive over there during rush hour when you’re not feeling well to boot! I’m over this place!
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04 October 2017
Terrible & incompetent front office staff. I was denied an appointment because I checked in 8 min late after only 1 front desk assistant was available with 5 people waiting to check-in. This used to be a great family practice with caring doctors & competent front desk staff. Now, they have disintegrated into a money-grabbing health care organization with 10 min appointments and substandard care. After 8 years, it is now time to switch to another more competent & caring organization.
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08 September 2017
I like my doctor but service with people making appointment sucks. I made an appointment and got there no appointment in system. I took the off work that I have to make up for a trip for nothing. My mistake was not getting name of person I spoke with. 2 hours extra today and still in pain. Thanks.
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05 September 2017
I've been going here for 20+ years and honestly, I've never liked their phone system and front desk and check out staff. I like the doctor's and it's a good location for me, so I've stayed. But I'm giving one star for the phone service. They advertise that the phones open at 7:45, but the phone line says they're closed for the holiday, holiday was yesterday and it's 8:40. This is only the lastest issue. I've always had a hard time getting through to them on the phone, wait time is ridiculous. Whenever I go in, front desk staff appear to be too busy to acknowledge me with a greeting. When I leave they make me feel as if I'm interrupting them in order to check out. Not much, if any, eye contact by staff members. I wish they could improve on the issues that seem to be their biggest problem. The older I get the less patients and time I have, unfortunately, maybe it's time to look elsewhere.
If it helps any, I do give the doctors and nurses 5 stars.response / report this review -
22 August 2017
Amazing staff, Dr Parker is the best doctor I've ever had! He takes care of my husband, both mother in law and father in law, my two sons and myself! Whenever I can't book with him because he's in such demand, I've never had a problem with the other doctors. They've always gone the extra mile with me whenever I needed a specialist for my sons even called them. His nurse Michelle even fought Medicaid for approval of medicine! Worth any wait time!
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20 August 2017
Dr Ratchford and his nurses are great I called there 4 times times and sent messages to have my medicines refill haven't heard back from no one I feel that the front desk isn't giving the messages to Dr Ratchford or his nurses
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07 July 2017
I was a walk in on Tuesday morning - they were very helpful and fitted me in within an hour. The front staff and the physician were courteous and I was medically treated successfully. When people go in feeling ill they may not be patient and, therefore, more criticawl but I commend the staff there.
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05 March 2017
The service with the ER staff wasn't bad, actually they was very kind and professional. However, after I was seen by the doctor I finally received my discharged paper it was time for me to get dress. Well, in that process one of the MALE staff walked in the room while I was getting dress! I asked him excuse me why are you walking in this room while I'm getting dress? He repeilied, no big deal I seen it all.
I felt my privacy as a patient was violated !response / report this review -
25 January 2017
Called my regular location and got transferred to the Manassas office because the nurse I was talking with was in this office for the day. After sitting on hold with the receptionist for 20 minutes she finally got back on the phone to tell me she doesn't know who Rebecca is. I asked to be transferred back to the south riding location and she asked if I could hang up and call them be cause she doesn't know how to transfer. I'm glad I don't go to this office because the service I received on the phone alone was horrible.
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29 December 2016
I wish I could give 0/5. Terrible front office and even worse service.
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13 December 2016
Was told today that my referral hasn't been sent over to the medical supply company for over 2 weeks because they have been very busy in the referral department. To say the least it seems this office has lost its care for its patients. Ready to find a new Dr's office.
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11 July 2016
The wait time on the phone that I've read about is EXTREMELY accurate. Going on 10 minutes so far.. I went multiple times before, years ago and didn't have issues. But it's very true.They need some significant improvements when you call in. I left a message a WEEK ago for a call back - never happened. So I'm calling early today, and the wait times I've read about are ALL correct. Awful.
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