About
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Added by Jopie, at 26 March 2017
Opening Hours
- Monday 7:30 AM – 7:00 PM
- Tuesday 7:30 AM – 7:00 PM
- Wednesday 7:30 AM – 7:00 PM
- Thursday 7:30 AM – 7:00 PM
- Friday 7:30 AM – 7:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 9:00 AM – 3:00 PM
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13 Reviews
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06 December 2017
NO NO NO to them
Worst experience I had with moving company. Don’t believe on the rating in Yelp or Google, these are all fake comments and rates. They are unorganized; they took 8 hours to load the trucks and when they get to our new home it was already evening and they were just rushing and dropped everything. They didn’t unwrap almost anything, left they trash behind; we end up unwrapping everything. I have collected 3 extra-large box of their blanket.
And worst of all, they have damaged our furniture, appliances, floor as you can see in the picture (Kitchen table base, Refrigerator, office cabinet, chairs and floor). I haven’t had chance yet to open my boxes!!!!!response / report this review -
03 December 2017
NorthStar was very professional. The movers showed up on time and quickly and carefully moved all of my furniture and belongings out of my old place and into my new place. I would highly recommend this moving company to anyone.
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07 November 2017
Use someone else! They completely overcharged me and took all day to move the contents of a packed 900 sq foot condo 30 miles away. I was charged $1500 for that! It took them 7 hours just to load the truck, but only 2 to unload it. They said it was because the condo was far off the road. But 2 movers moved even more stuff into that same condo in 3 hours, including moving it out of another place. I was paying for 3 guys, but 1 only worked half the time. He spent a lot of time on the truck and was working to service the truck that had problems with the oil. One wrapped the furniture inside, and it was complete overkill. He wrapped it as if it were shipping across country, and then charged me for the shrink wrap and tape! I believe that was to add to the time, thus enhancing the charges. The second guy did most of the work, carrying the wrapped furniture to the truck. I felt bad for him. The only two pieces that weren't wrapped were damaged, and I'm still looking for pieces of furniture that are apparently forever lost. They rushed to unload and many things were broken/leaking as a result. All the boxes were dumped in one room. It was a complete mess! I've moved quite a bit, and this was the worst move experience ever! Don't use them!
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31 October 2017
Andy, Anthony and Oscar did a great job. They were all very quick at moving things out of my apartment and into my new place. Were accommodating with some oversized stuff. They're really talented art tetrising those big items. Would definitely recommend.
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18 October 2017
Summary: It's been a month. I've had to initiate all of the conversations with them. I was essentially told my contract was worthless. I don't know when my things will be delivered or how much it will cost.
After reading the reviews on Yelp, I hired NorthStar for my move from DC to Long Beach. They subcontracted out my job to a company called Active Moving from NYC. The team wrapped and loaded my furniture on 18 September. I was a little annoyed the owner chastised me for using boxes from Home Depot. I'm honestly not sure where else I would get moving boxes? I got the heavy duty ones but his team was fast, efficient, and friendly.
This is where my frustration begins:
The subcontractor said NorthStar never gave him the itemized list I sent for the estimate. I sent the list since I had items like a gun safe that I knew would be an additional charge, but apparently those charges were not included. They also did not include the cost materials for boxing my TV and other items that were on the list.
A few weeks later, I hadn't heard from anyone, so I reached out to the subcontractor. They said they would schedule me for Saturday 7 Oct (the first day I could move into my new place). They called and confirmed the day before. They did not show up during the scheduled delivery window. I texted with the owner and he said they would come out the next day instead. They did not show up during the scheduled delivery window. I texted him to see if they were still planning to come that day, and he said they were unable to get into the warehouse where my things were stored.
Since then, I've called and spoken with Julie, the sales person who I worked with at the beginning to schedule the move; John, the dispatch manager; and the owner of the subcontracting company. I have been the person to initiate contact every single time. No one has ever reached out to me to schedule a delivery date or to let me know they weren't going to show up as scheduled.
The contract I signed said my furniture would be delivered between 23 Sept - 10 Oct. It is 17 October and I still have not received my things. The dispatch manager essentially said that date range doesn't mean anything once my furniture reaches the warehouse.
Soat this point, I have no idea when I will get back literally everything I own. I also have no idea how much it will really cost since my estimate wasn't accurate. I am completely frustrated and I will try reaching out to the BBB to see if they can provided assistance.
Maybe this service is better with local moves, but I cannot recommend them for long-distance move coordination and executionresponse / report this review -
24 August 2017
I had to move my daughters items into storage and the guys that came were on-time, very friendly, worked hard and made me feel good. Larry, Alex and Kevin were great and made this a good experience even though it was a difficult time for the family. I will hire them again!
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23 August 2017
Northstar movers had my back for my recent move! They are super cool, reasonably priced, and super fast! I had an awesome experience with them and I would definitely recommend them to a friend. Thanks To John, Glen, and Michael for all their hard work! You all rock!
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10 August 2017
Working with North Star Moving was seamless from beginning to end. Their convenient video chat estimate made things so easy.
They were available immediately every time we called, and gave us the first appointment we asked for. Randy, Emanuel and Andy were a great team.
They followed directions well, treated our items with respect and worked hard every minute.response / report this review -
26 June 2017
Northstar Moving did a great job with my cross country move. The people sent to both help me pack up my apartment and unload it in Los Angeles were so helpful and kind and did not leave until I felt it was perfect. Highly recommend!
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25 June 2017
Super fast and efficient. Friendly and took excellent care of everything. Always took the time to make sure everything was carefully packed away to avoid any scratches, dents, or dings. Would definitely use their services again!
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11 June 2017
NorthStar moved our company across town. They were timely and professional. We worked with Ana who made the experience painless. Thank you!
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21 May 2017
Karan, Ricardo and Jeremy were awesome! They were on time, efficient and very careful with all of my valuables. Nothing was damaged and the overall process was very smooth. I highly recommend these guys.
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02 April 2017
Kevin, Taj, and Brian helped me move today. They were on time, courteous, professional, and did an amazing job! They took care of my belongings as if they were their own. They moved some valuable antiques and they did so with expertise. I would highly recommend them and will not be using any other moving company in the future! Thank you!
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