Had a great experience here on an impromptu shoe shopping trip. Everyone in the shoe department was very helpful and the particular salesmen that helped my husband and I was exceptional. He was mindful of all my concerns and style while helping pick new boots. There were two I couldn’t choose between and he convinced my husband to buy them both, lol. Like I said, I had a great experience. I also liked the holiday decor
Great store location as far as selections and variety, especially so in cosmetics department. I especially enjoy the expanded Shishiedo counter and also Kiehl's.
While the service is not as good as the Buckhead Nordstrom, it is still far better than Macy's or Belk.
It is best when using a stylist, especially when time is short. My experience is buying men's clothing. My stylist is Diwan.
Sadly, I must concur that the customer service at this Nordstrom location is poor. For an organization that once boasted of exceptional customer service, this location falls far short of what I expected. My experience involved phone calls not being returned, a failure to tell me my clothes were ready for pick-up, and a billing dispute. The billing issue was because I wasn't truly informed of the final cost of the garments and the cost for alterations. Although the sales staff was friendly, I think management needs to take a look at how this location is run. I know Nordstrom can do better.
This store has gone down hill something awful. Nordstrom used to be a great shopping experience due to the amazing customer service. It's gotten worse and worse over the last year and a half. And what's with the service bar??? This isn't apple. It's Nordstrom. I shop at Nordstrom because I want service, not a messy bar with people standing around and having an attitude when you're asking for help. I miss the old days of Nordstrom and will not be back. You've lost a customer of 20+ years Nordstrom.
The staff of women that work in the men's cologne section were extremely kind and professional. They even gift wrapped my purchase; it's my anniversary!
Always good service. Quality items And I love the restaurant!
Every time I go in or near this store, I feel like a dead animal in the middle of the street.
NOTE: I am not here to share my thoughts on stupid Ivanka Trump. Who cares about her anyway?
Since i no longer can purchase my favorite designer clothes. I am no longer a happy customer. You are part of the problem with AMERICA. IVANKA IS A FIRST CLASS LADY AND A FIRST DAUGHTER. MAY YOU GO UNDER, we the people run this now. Get use to it!
SHAME ON YOU, IVANKA TRUMP HAS A BEAUTIFUL LINE OF CLOTHING AND SHE SHOULD BE AFFORDED THE SAME RESPECT AS ANY OTHER DESIGNER SOLD IN YOUR STORES.
SHE IS NOT ACCOUNTABLE FOR HER FATHER, WHO HAPPENS TO BE THE PRESIDENT OF THE
UNITED STATE OF AMERICA, YOU SHOULD UNDERSTAND THAT MOST OF YOUR CUSTOMERS
ARE CONSERVATIVES AND STAND BEHIND OUR PRESIDENT.
CONSIDER MY BUSINESS GONE.
Nordstrom is my go to store for all my clothing items and shoes. I love the selection there. I never feel claustrophobic with clothes everywhere like I feel when I walk into other stores. Furthermore, the sales associates are always incredibly friendly and the customer service is second to none. My wife laughs at me because she knows how loyal I am to Nordstrom. I've just never had a bad experience there. Diwan in the men's department is the best.
Two women videotaping customers in the women's restroom. This happened at the Perimeter Mall store in Atlanta. What's worse is that they had a small child with them. I reported this event to store management, but no one at Nordstrom's is taking i this matter seriously. I've always had a stellar shopping experience at this store. However , lately I've encountered Natalie bizarre situations, but also sales people who are uninformed and inattentive. As a result, I didn't receive a dress I ordered in time for an important event. I asked the manager what's wrong with the store. She didn't have an answer.
I was shopping here this past weekend with my nephew ( 9 years old) who has Downs Syndrome. I was shopping in the boys section and I went into the dressing room with him to help him and so he would not be alone. As I was trying to help him, an employee knocked on our door and informed me of their policy that the different genders stay separated in dressing rooms. I tried to explain the situation of 1) his age and 2) his particular case but she continued to react rudely. So, we left. The only reason I did not give them 1star is simply because we did find cute things for him. I just wish we could've tried them on.