National Car Rental

Location :

2121 Arthur Collins Pkwy SW #14, Cedar Rapids, IA 52404, USA

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• Anynomous

  12 April 2018

  The attendants at the counter were very friendly. We had no problems with the whole experience. Thank you !

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• Anynomous

  14 March 2018

  Staff was professional and nice. Even though it is a smaller facility and didn't have the option of picking my own car from the aisle, they did give me several choices from their available vehicles.

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• Anynomous

  07 March 2018

  Great experience. I had an issue with my car which happens with cars and although I didn’t need to call them they still adjusted my invoice for my inconvenience. The staff was polite and professional at the Omaha airport! I’d recommend using National for all your rental needs. Thanks for making my experience away from home enjoyable.

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• Anynomous

  05 March 2018

  Long line, didn't have the type of car I reserved. Very manual process, no Emerald Aisle. Otherwise car was fine and experience OK.

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• Anynomous

  22 November 2017

  This is a great location to rent a car. Competitive, low prices when compared to other places and the cars are pretty new too. However, I am not giving a 5 because, they do not hold the reserved cars class. I had booked for an intermediate but ended up getting a SantaFe (only minivan and SuVs were available and was told that all smaller and sedans were taken). Wait time at the counter is roughly 10 minutes depending upon the queue. Should be no prob if you have a reservation. All airports I visited have Emerald Aisle and I am surprised CID didn't have one. Would be great if you can set up Emerald Aisle for faster movement of the customers and cars (saves wait time). A pleasant rental experience overall.

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• Anynomous

  07 November 2017

  Picking up my car on a Sunday was quick and easy. Very friendly staff. 5 stars all around, except for the return part. My flight was first thing in the morning and there was no staff to direct where to park the car for a return. I had to just choose a spot and leave it there in the National row and drop the keys at the desk. Turns out that must be what was expected.

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• Anynomous

  30 October 2017

  Person at counter was great but waited 45 minutes in line of only 3 other people to get to front. Cedar has no Emerald Isle access and only staff's their booth with 1 person. Not the first time I have had a long wait there. National either needs more staff or system to allow pre-books and Emerald Isle folks faster walk through.

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• Anynomous

  13 September 2017

  I didn't know where else to share this but I wanted to say thank you to the airport in Cedar Rapids and National, and give a special shout out to Rhonda. We were literally coming from Florida, due to hurricanes. And our personal car had broke down. We took a cab to the airport. And it was such a stressful night, when we got to Cedar Rapids via cab and a broke down car National was closed. We were literally in the parking lot, it was after midnight (at this point it was 12:05 am) The taxi cab driver, pointed out that the National representative was in the parking lot and I stopped her as she was getting in her car. And she did say "She was closed, for the night." I explained my situation, and she went back inside to get my family plus our dog a car, when she didn't have to. I hope this makes it back to the young lady in Cedar Rapids. And if you find her, can you please tell her thank you. Thank you for helping our family when I am sure she was tired and ready to get home to hers! I will forever be grateful to her for helping us in a hard spot. Thank you.

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• Anynomous

  06 September 2017

  Helpful, great pricing! I was renting a car for a wedding. When I arrived my car and paperwork were ready & waiting for me!

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• Anynomous

  25 July 2017

  Always a great selection of cars and fast in/out service during pickup and drop off.

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• Anynomous

  18 July 2017

  I was able to retrieve my reservation quick and access to the vehicles was easy to locate outside the airport terminal.

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• Anynomous

  28 June 2017

  Pros: Nice car, great price
  
  Con: Check your charges when you return the car...charged an extra day on my week

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• Anynomous

  21 June 2017

  Easy rental car experience. There is a gas station near the airport which makes it easy to top off before returning vehicle. All cars have Bluetooth these days which is nice.

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• Anynomous

  08 June 2017

  National is the best rental car company for frequent travelers. Pick any car is a great deal but it's not available in Cedar Rapids. Pick from what's available. Only hangup is paying a high price for SiriusXM radio add-on.

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• Anynomous

  25 December 2016

  A day before leaving for Christmas our mechanic regretfully informed us our car would not be finished. So I tried to rent something to get to our destination. The first few places didn't have anything available but National assured me they had a vehicle the size we needed. We picked it up this morning. Brandy was helpful, friendly and efficient. The vehicle was clean and ready to go.

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• Anynomous

  03 November 2016

  Horrible. I have continually experienced poor service from the Eastern Iowa Airport location. Typically my biggest complaints are; 1) the car interiors are rarely clean 2) The location is rarely "open" at the specified opening time. The desk employee usually shows up at opening time or within 5 to 10 minutes after the designated opening time, which means I get my car 10-20 minutes after opening time, even if I am the first customer. However most recently I rented a car on a Saturday morning (8:10am) and returned the vehicle the same day at 9:40pm. So I had the vehicle ~13.5 hours. I completed the form and dropped the form and keys into the drop box. The next day employee didn't "check in my car' on Sunday until about 9:30am, so I was charged for two days!!! I called National Customer Service and was told that was policy for that location. I (diplomatically) argued that I returned the vehicle 11hrs early but was told that there was nothing that could revert the charges. I asked to speak to a supervisor, was placed on hold, and eventually transferred to the survey and disconnected. I was very angry. I called again and received a different CS Rep and she agreed to remove the 2nd day charge, (although I still had to pay the 2nd day taxes and fees). To me this experience was the height of lunacy and absolutely displayed a complete lack of respect for me as a customer.

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• Anynomous

  01 November 2016

  Understaffed - long line - took forever to get a car. AND to turn it in.
  Counter associate did not listen when I declined insurance which was right in my profile (corporate account).
  When I turned in the car, there was a charge for insurance. When I asked that I get a credit, they could not get rid of me and my wife fast enough.
  "We can't help you here - you need to call the toll free number." - which I did. I was transferred twice because the person I was speaking with did not have the capacity to issue a credit (be careful if you have more than one card on file in your profile). I was told I would get a call back within a few days. - - - Did not happen.
  Called back again today - same story with a supervisor promising a credit within ten days. We'll see. I told the nice man that this was a repeat conversation.
  I stated that after using National exclusively for years and trying to use a couple of free earned days turned out to be more trouble than what it was worth.

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• Anynomous

  26 July 2016

  Ever since Enterprise bought National/Alamo, I end up dealing with a Enterprise Branch Rental Manager who tries his/her level best to screw with the car class I have reserved.
  
  In this particular rental, I requested and Minivan. WELL in advance, and expected to get a minivan. I have rented Minivans from National all over the country, and never had a problem, until Enterprise managers started getting involved.
  
  This Particular Branch Manager told me that they didn't have any. Since I was late, (my flight was delayed) they had rented it out. He said he was going to "Hook me up with a sweet Premium SUV". I asked if it had easy third row access. He said "Not really, its an SUV." I explained that the reason that I needed to rent an Minivan was so that I could easily haul 6 grown people. I was exceedingly polite and nice, but I told him i needed what I reserved and that as a corporate account we had some expectations. Magically one was suddenly available.
  
  When this was National, I never had an issue. Now with Enterprise and their inane focus on maximizing the rate at any cost, and screwing around with people who just got off of long flights, I have lost most of my respect for them. I also have a Hertz 5 Star membership, which I use much, much more.
  
  Come on Jack and Andy Taylor. You have the money to do far better. Screw with your Insurance Replacement people, stop messing with the Airports, just give me the car I reserved and planned on paying for. If the GRM wants to review this, please feel free to contact me.

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• Anynomous

  24 May 2016

  I have been renting with National for years and have been their elite emerald club member. For some reason there were few problems with the rental this time. The car was not properly inspected. As soon as I left the airport the fuel reading started doping after a few miles. Someone had filled up the SUV and then driven a few miles. The fault light kept coming and going, then it was constantly their. It was the tire pressure light and got it fixed. Apart from that the service was good.

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