Napleton's Northlake Chrysler Dodge Jeep RAM
3701 Northlake Blvd, Lake Park, FL 33403, USAAbout
Location :
Added by Jopie, at 20 April 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 8:00 PM
- Sunday 11:00 AM – 6:00 PM
Gallery
Add missing information
14 Reviews
-
18 December 2017
Great service and very helpful. Aaron Kilian is the best Service Consultant at Napleton's! He listened to me for two days and walked me through all the work that had to be done on my vehicle. The Shuttle Service is also the best! Thank you Aaron and Napleton's.
response / report this review -
04 December 2017
Had a delightful experience. If you go see Assistant Service Manager Scott Retzlaff, he took great care of me, even called me to let me know when my car would be ready. Even though he had to leave Shane continued with awesome service. No interruptions of great service. I highly recommend Napleton's. Great service.
response / report this review -
01 December 2017
Shane back in the service department was very dope! We chopped it up about different thing pertaining to cars and mods he made my experience very cool and informative. My car was done within the hour, and the appointment making was very fast! One thing I would say though would be to advertise the different mods available for the different vehicles like the SCAT pack mods and etc. people like me are looking and willing to buy! Tighten up!
response / report this review -
14 November 2017
Great place. Great people to deal with. They all went out if their way to make my Jeep purchase smooth n explained details to a tee. Thank you Thank you. Especially Luis Hernandez thank you so much for your attention to details n going above n beyond. I Highly Highly recommend Napleton,s Northlake dealership!!
response / report this review -
06 October 2017
Love my new Jeep Sahara!!! What an amazing experience dealing with the staff at Napleton's. My salesman Luis did everything possible to make this experience a very pleasant one. Even the sales manager Scott was very caring on making sure I was taken care of and got the best possible deal. I highly recommend buying a car from this dealership!
response / report this review -
03 October 2017
The recent service of our 2014 Grand Cherokee at Napleton Northlake was beyond doubt the most professional and effective of all service appointments that we have experienced, anywhere, anytime. The credit for the amazing experience goes to our service manager, Aaron Kilian. Like the conductor of an orchestra Aaron coordinated our extended warranty with the maintenance needed. Having owned Lexus, Mercedes and BMW we can honestly say that while the service at those dealerships is typically excellent, none, quite candidly, match the professionalism, attention to detail, customer care and excellence as we have witnessed on multiple occasions with Aaron. He is absolutely amazing. Aaron is backed up by well qualified technicians who in every instance with our vehicle have thoughtfully analyzed, repaired and fully corrected the problem. 5 stars to an excellent dealership.
Roy & Dawn Collins
Jupiter, FLresponse / report this review -
29 September 2017
I had an AMAZING experience at this dealership! Marcos and Sam are a fantastic team- they made my dream come true and did everything they could to make it happen. I got to drive away in a brand new 2017 Wrangler - my DREAM car!
Marcos was so kind and patient with me during the whole process. He made sure to answer ALL my questions and made the boring waiting time fun! He made sure to show me everything that my car had to offer. Marcos made me feel so calm during a stressful process, that i didn't even feel like i was buying a car!
Sam ( Sammy ) is great as well- he came IN on his day OFF to help me! If that isn't great customer service, i don't know what is. He was able to meet my needs during the process and made it seem so effortlessly. He could tell i was nervous, but he reassured me and told me it was going to happenand it did!
I can tell that Marcos and Sam really do care about their clients.
I will NEVER go anywhere else to buy a car and I will NEVER allow anyone but Marcos and Sam to handle my car needs.
The entire dealership was friendly as well. My favorite part was ringing the bell!response / report this review -
29 September 2017
Horrible experience at this dealership. Just like any other dealer, the moment I inquired about one of their vehicles online they started blowing my phone up. That's fine. Not an issue for me as I was in the market for a new vehicle and I understand the business. Anyway, I schedule an appointment to take a look at one of their trucks on a Saturday which is my only day off. Saturday comes and of course they are double, even triple checking to make sure I come to my set appointment! Called me three times before I was scheduled to even come in. Based on this information, one would assume that the vehicle I inquired about would be up and ready for my scheduled test drive. I show up for my appointment, the salesman goes to retrieve the vehicle only to come back and tell me it's been sold. I definitely was not happy and the manager did nothing to even attempt to resolve the problem other than trying to sell me on the remaining trucks on the lot priced 3 to 4 grand higher than what I was looking at. They will do anything just to get you in there even if it means being deceitful! 100% WOULD NOT recommend trying to buy a vehicle from this dealership.
response / report this review -
19 September 2017
Great car buying experience.
I know, great experience and car buying usually do not go together, but if you go and see Marcos Rodriguez you will have a great experience as well. Not only have I leased a Ram 1500 from him, I went back for a second round and bought a Challenger. There are no pushy sales pitches or tactics. Marcos is an honest trustworthy person that will do whatever he can to get the best deal for you. Between Marcos and Dan Green, the finance manager, I was completely taken care of. Dan went above and beyond to get us the best financing available and I have USAA. If you do not know USAA is very hard to compete with let alone beat but Dan made it happen. As an Army veteran I felt truly appreciated and not treated as just another sale. I will not hesitate to do business with them or send family and friends to them in the future.response / report this review -
20 June 2017
Great and on time. Scott was great and kept us in the loop re: service progress. We couldn't be more satisfied. A perfect "10"
response / report this review -
15 June 2017
I really never really liked too go to dealerships for service or repairs, but I go to Napleton's for everything. Service consultant (Aaron Killian)does an outstanding job of getting you in and out of there at a reasonable time. And he is always putting customer service first. I would recommend Napletons for all your vehicle needs.
response / report this review -
09 June 2017
Aaron Kilian was extremely helpful and I'd definitely recommend him to everyone and anyone! He constantly stayed in touch with me. Also informed me that they would help me out by paying for the first day of my rental car that Aaron provided me with the number to the shuttle which picked me up where I was at which was not near the dealership and Dennis the driver was extremely kind! My whole experience was amazing I've always been scared to go to the dealership due to listening to dumb people not knowing what they are talking about! They went above and beyond and if I ever have another problem with my car again I will be returning to see Aaron! He definitely knows how to make a crappy situation forgettable due to his positive energy and him being great with people! Thank you Aaron Kilian! Def need more employees like you!
response / report this review -
09 May 2017
This was my best dealership service experience ever! I had an unexpected electrical problem which was delaying my move from Florida to Texas. The Service Dept took my car in, assigned a mechanic, identified and repaired the problem and had me on my way quickly. While I waited they kept me updated of the progress and provided a comfortable waiting experience - although I made myself available of the outside patio and the ocean breeze. Any dealership out there should study Napleton's as the model for dealership service operations.
response / report this review -
27 April 2017
We went in to see Vic on a Wednesday morning. Our Dodge Avenger was all jacked up from a previous visit at another dealership that didn't know what the heck they were doing. A name that rhymes with Amigo. Anyways, Vic took care of our baby and we had her back early the next week. Our car is running like new. She has some other little things that needs to be attended to, but when we get back to town we'll surely call Vic to set up another appointment. This dealership is awesome. I'll be buying my next Dodge here.
response / report this review
