Had a great experience at the Mountain House Inn. I have been going to G-burg for over 30 years. The room was very clean, and seemed to have been updated recently. The cost of the room was reasonable for the location being two blocks from the back of the Village shops and onto the parkway Definitely will be staying here again!!
My wife and I stay here every year, absolutely love this place. Prices are unbeatable and the staff is so accommodating and friendly. We had to keave a day earlier than we had planned and they refunded that last nights stay without any issue. Rooms are always clean and well kept.
Excellent staff and service. My girlfriend and I were going to initially stay from 11/27-11/29, but she got sick and couldn't make the ride home. The lady up front (Im assuming the owner) was very gracious and let me book the room once more but this time at a discounted rate. I've been staying at Mountain House Motor Inn for about 8 years now during my trips to Gatlinburg. I'll continue to give these folks my business!! Clean rooms and always stocked well.
On my 3rd night, the room next to me separated by a thin paper door was quite loud. I went to the front desk where an older man said "what do you want now ". I got an attitude for asking for a new room. There were many empty rooms. I don't know what his fuss was about.
I was told I was " the only one in 3 years" to request a new room for noise.
Price is good. Bed was comfortable. However, should not have to plead with staff to get a room change and be treated like an inconvenience. Stay was good up until then.
My fiancé and I stayed here this past weekend for one night. We spent our day hiking then checked in after our long day. The man at the front desk was a veteran, very polite and welcomed us happily. The rooms are what you would expect for the price, and we knew that coming in. It was dated, but that being said, we are there to sleep. It was clean and the beds were very comfortable. Great location, just a few minutes walk to downtown. I would recommend to someone that doesn't need all the bells and whistles in a hotel to have a good vacation.
It was a great place to stay! The beds were big and comfy The room was very clean, the property was clean and quiet! We'll definitely be back!
Regular motel; nothing fancy but not unlivable. The shower curtain was moldy but they replaced as soon as we called. It's non smoking, but the room smelled like smoke because we're guessing people smoke on the hallway with the door open. It's very close to the main strip but it's still quiet which is nice.
Great place for a weekend getaway. Very friendly staff.
The room we stayed in, was pretty basic, but the price for downtown Gatlinburg was impossible to beat.
We are planning on going back.
Where do i begin? We got in from our long drive from ohio expecting the "great reviewed hotel" that we booked and man were we wrong. We pulled in and saw a green pool. website said 2 pools and yes there were 2 but only one filled and looked radioactive. We check in to a lady who seemed rather rude. We got our keys and were directed to our room. We walk in and go to turn the light on and it doesn't work. Had to switch a bulb. The smell of the room was musty and felt very humid and moist in there. We then sat down to see what we were going to do as far as attractions. I started putting our stuff away and noticed the dresser was broke started walking around to find the soap dish in the tub was broke, the light fixture broke, mold on ceiling, dirty floors, the shower head was so low my head hit and I'm 5'1" so my 6'2" boyfriend obviously was going to have problems. The toilet is something you see in an elementary school bathroom. Microwave and fridge were old and the microwave had food splattered on the inside. Fridge smelled musty. Dirt on couch, stains on couch pillows and then when you think it couldn't get any worse my boyfriend said "look how flat these pillows are" i saw them and said they are yellow!!!! I went to their "shelf" in the room with extra linens and pillows to find a stained yellow pillow! Pictures posted below. We went to the front desk and brought all these things up to her and she acted as if she was not surprised. Offered another room so we went and looked at another room and a little better but still gross! We said no thanks refund us we need to go elsewhere. She refunded us but first charged our card again before refunding it! So charged us double our cost then refunded knowing that we wouldn't have the money back asap. Luckily we aren't hard on money but if we were what would we have done?! We went and paid more at the Hilton garden. I absolutely do NOT recommend this. Save yourself the hassle of trying to find a new stay last minute. I am not sure if friends of employees or the employees themselves are leaving these reviews but do not believe the "5 star " reviews. Very outdated!
Clean rooms and bathroom. Great price and value for what we needed. Great proximity to town center. Would come back again.
We were very pleased with this place, not only did we get to check in early but everything we wanted to do was in walking distance.
Great place, we will stay here on return trips.
Everyone was so nice.
Rooms were clean and beds very comfortable.
Great locationvery close to main strip short 5 minute walk. Check in was super quick and easy with very friendly staff. Room was clean with nice beds and plenty of towels and pillows which is usually hard to get from hotels. Had vending machines close to rooms with reasonable prices. Will definitely return next time.
Do not go here. Inch gap below front door. Bugs can come right in. Paint flaking off ceilings. Tiny rooms. Completely disappointed. Wish we could cancel immediately. Do not go by pictures. Never again.