When my sister died in 2009 my parents bought 3 lots side by side and purchased 2 granite headstones, 1 of which would be in storage as this is a service they provide. Fast forward to 2021 when my dad passes away. They want to charge again for headstones because they can’t find the ones in storage. We had to fight them. 6 mos later we have a memorial for my dad but they won’t intern him because of Memorial day. We go to the cemetery for my sisters site and they’ve put the new headstone up for my dad already which due to costs weren’t going to do until we put his ashes in. July 11, scheduled to have his urn in, show up and they forgot. Poor management and insensitive too. Much better service in 2009. I dread dealing with them when my mom passes away.
The experience of saying good-bye to my dad was made easier by the folks at Greenacres. Due to weather we had to post-pone and they were very accommodating. The follow-up e-mails and texts reminding of things to be done and closed out were very helpful.
Caring, Compassionate, Intelligent, Honest, Patient and Attentive are only a handful of positive things I can say about the staff at Moles. These fine people have displayed a work ethic, an ethos, far beyond my expectations. I am truly grateful for their assistance in my family's time of need.
Jonathon's help was instrumental in navigating the process of burial planning. He helped us more than we could believe. When we had an emergency on the day he came to meet with my dying friend, he stayed after the meeting and drove us to the hospital and waited for hours with us. It was such a beautiful human gesture. Moles Tributes and Greenacres Memorial Park are very well meaning and have everyone's best interest at heart. The ceremony was lovely and the burial was so incredibly meaningful. I am now interested in having my own family buried there as well.
My identical twin sister didn't want her body to be cremated, and she didn't want to be buried in a casket, she wanted a "different" kind of burial. The "green burial" option at Moles was EXACTLY what she hoped to find!! An area at the back of their large Greenacres cemetery is called "The Meadow" and that is where people's bodies are allowed to be buried having been wrapped in a shroud only. So beautiful and natural!!! Our family and close friends opted to have an actual "burial" so we filled in sister's grave ourselves!!! It was super cool and so tender and loving!!! We decorated the top of her grave with 14 bird nests she collected over the years. Next, I will pick out a granite boulder to have our names engraved on, as one day my cremated remains will go in my twin sister's grave!! (One body and 3 cremated remains are allowed per grave.) I loved that option, too!!! And right now I am picking out "our" native tree, shrub, and ground cover that is included in the price of the plot. EVERY aspect of the burial, and these other things with the rock, tree, etc., have been handled so professionally and with great care and attention to detail by the people at Moles. They have all been top notch. I could not be more pleased with their services.