I had my cousin who lived in Ohio cremated at Boyd & Son funeral home in February 2022 and I live in Minnesota so this was a unexpected death and I had to arrange everything over the phone and by email so I’m going by what they are telling me hoping everything turns out good. Mr Boyd shipped my cousin remains to me as we agreed on but once I opened the box and looked at the urn ⚱️ it was scratched up and the felt at the bottom cam off and I called him that same day and texted him pictures and he said that whoever shipped it at his funeral home was suppose to make sure and should have known not to send my cousin in a urn like that. I mentioned to him is this a used urn! He said O NO! I would never send anyone in a used urn he then said it was a urn that was on his shelf at the funeral home and me being from Minnesota our funeral homes are not known to do things like this and after hearing from other people and reading online Ohio funeral homes are known for crazy disrespectful things with the dead. SMH. He told me he would credit my credit card back with some type of credit amount for the bad experience. I gave him my card number and long story short Mr Boyd never credited my card and I have called him 5 times left messages and talked to him 3 of those times and he came up with a lie every time I spoke to him and he said he credited my card I told him it’s not on there and he blamed the machine and the lady who’s in charge of the machine and he even said he mailed it and I should have gotten it 🤦🏽♀️ Long story short I never received it and I decided to not call Mr Boyd back because he knows I never received any money back and God will handle it so I decided to make a review since I kept getting emails saying we would love to hear your experience.
The Owens Family has always found the E.F. Boyd and Son Funeral home to be professional, courteous, and compassionate. That is why we keep returning, because you make us feel at "home." Your expertise goes far beyond excellent. It is exquisite! Thank you for all you do, and a special thank you of love and friendship to Marcella Boyd-Cox.
The entire Boyd family was kind and courteous in all the services provided to family members of Shirley Coley. The explanation of each portion of the burial process was clearly understood and appreciated. Tara Simpson, Mary Smith, and the entire E F Boyd team was greatly appreciated during our bereavement time.
Marcella and the team at Boyd’s we’re compassionate, caring and gentle with me during my time of grief. While planning my Sister’s Homegoing Celebration Marcella and her team were thorough and helped plan and execute a COVID safe service that truly honored my Sister. My family and I were treated like we were part of the Boyd family… Thank you Marcella for being such a great help and resource during my family’s time of need. God bless you all!
The passing of a loved one is a very challenging experience. Marcella Boyd-Cox and her staff do a remarkable job of providing comfort and understanding. Their compassion, professionalism, and patience is second to nothing our family has ever experienced. We are forever grateful for the way that handled our affairs. We highly recommend them.