Mike Reichenbach Volkswagen Of Florence

Location :

611 N Coit St, Florence, SC 29501, USA
Added by Jopie, at 05 April 2022

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• Jay Hudson

  09 August 2022

  The check-in process was a little unorganized (due to the appointment being rescheduled). There were no creature comforts (like coffee) in the waiting area. I walked across the street to the Ford store to get some coffee. It just seemed like they were just "going through the motions".

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• Tricia Harrelson

  28 July 2022

  I have had nothing but great experiences at MRVW of Florence.from the test drive, to the purchase, to the service and recall work. Great group of folks!

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• Brooklynn Gooden

  19 July 2022

  My 2014 Volkswagen Passat has been sitting at this dealership for 7 months now. Every time we call in for a service update there is a new excuse. They continue to say “Your car should be ready next week” after weeks of us calling. Still no car after 7 LONG MONTHS! 0/10 do not recommend. Someone needs to do something about this !

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• DeVVie

  20 May 2022

  I am highly disturbed, irate, and irritated that my mother has to call me while I’m in another state to tell me her shuttle left her stranded. Ashley’s customer service is unacceptable and I need for someone to give me a call ASAP. My mother had to find another ride just to retrieve her vehicle back. Please if you don’t want to do your job(s) find something else to do!!!!

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• Emma Hayes

  12 April 2022

  I would not recommend this dealer to anyone. My VW Atlas is under warranty and experiencing a BAD coolant leak, to the point where it leaks so quickly that the check coolant light comes on within minutes of a top off. Well, since it’s under warranty, a VW dealer has to assess it and make the repairs. This dealer is the closest to where I live (and I honestly don’t even feel comfortable driving my car to their dealership), yet they can’t assess my vehicle for service until April 20th as they only have ONE technician that can perform the assessment who is currently out. Then, they proceeded to tell me they don’t have any loaner vehicles for me to drive, so I’m carless for 9 days while I wait on my service appointment. I asked if I could be put in a rental since they don’t have a loaner and my car is still under warranty. They responded that I can’t get a rental until my car is assessedon the 20th. When I asked if there was anything else they could do, they told me I could take it to another VW dealership in Columbia or Myrtle Beach, but they had just told me not to drive my car because I may do more damage and void the warranty moments before. I asked if they would be responsible for any damages accrued under their expert advisement to drive it when it has such a bad leak, and of course I was met with a quick no. I spoke to two individuals who were anything but helpful. TERRIBLE CUSTOMER SERVICE to tell someone that it's your dealership's fault their car can't be assessed or repaired for such a long time (due to the one unavailable tech) and then not provide any service to accommodate for that. I guess they expect me to walk to work every day since they can’t provide another method of transportation.

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