Everything was great as usual! Our normal salesperson, Larry Watson, was not there, but Charles took great care of us. This is our 5th vehicle from Mike Castrucci Chevrolet, and we will continue to shop there. Their dedication to service before, during, and after the sale is the best I have ever seen. Their service department is top notch as well! Shop here, and buy here, and you will never go to another dealership again! Thanks Mike Castrucci Chevrolet
Very large selection of GMC and Chevy conversion vans. We will make the drive from Michigan to buy our next van here. Guys were real nice and they were open on Sunday.
I recently bought a used 2016 Ford Fusion from this dealership. My salesman, Mark Christmas, was very friendly and not pushy at all. I drove an hour away from home with a specific car in mind, took one test drive, and was sold. As a first time car buyer, he made sure I understood everything and I felt taken care of.
After getting the car home, my family noticed some body scratches and upholstery tears that I had not previously seen. I called Mark and he was more than understanding. I brought it back in and he had the repairs done at no cost to me.
It did take 3 weeks to get my car back, but this was because they had to order a replacement piece for one of the seats. I'm glad that they took the time and effort to fix it right instead of just patching it and calling it good enough, so kudos to the repair team as well. Now I couldn't be happier with my purchase; highly recommend this dealership!
Jim Castrucci always takes good care of me. He is the reason I continue to come back for service. Every now and then I get lured away by a special discount of offer, but I always end up coming back fro better service. Jim is truly an asset. I hope you find someone who can fill his shoes when he decides he's had enough. He is the only advisor that I trust there.
Recieved help from Jeb right away when we arrived. Guy was super nice and helped me out a lot. Although I did not buy the car i was looking at here, i would definetley recommend this place to others and consider this place for my next purchase in the future.
Rebecca in fleet is the best. She takes good care of our trucks and doesn't hassle you about price or what needs done, fast and efficient.
Robin Skiff did a great job assisting me finding a car. I recommend all my friends to deal with him. He is VERY honest and straight forward. I LOVED the welcoming environment at the dealership, all service and salesmen were amazing. THANK YOU FOR MAKING MY PURCHASE PAIN FREE!
They completed the on time and no issues. I would recommend Castrucci to anyone needing service to their car or looking for a new one.
Purchased a new Tahoe two months ago, at point of purchased sales was great! Once we drove off the lot it seems as though they have forgotten what customer service is. Called the salesman "TEX" and left a voicemail and three weeks later still haven't heard back from him. Had a few small issues with entertainment package the rear head phones not working and some carpeting that had come loose, no big deal. Scheduled service on the vehicle for a Saturday morning and was told to drop it off the night before so they could get to it right away. At 1:00pm still haven't heard from the dealership, so I give them a phone call. They have not looked at the vehicle and inform me that they will not get to it today. In order to fix what was wrong with the entertainment package they need to contact GM direct and they cannot do that on Saturday. THEN WHY DID YOU TELL ME TO DROP OFF THE VEHICLE IF YOU ALREADY KNEW YOU WOULDN'T BE ABLE TO FIX IT ON A SATURDAY! No apologies, no, we will do better next time, nothing. What a waste of time. My wife went in to pick up the vehicle because I could not go in there without loosing my temper and we scheduled another time, Tuesday at 6:00pm and they will have a loaner vehicle ready for us and they will get the vehicle fixed. Boy were we wrong to think they would actually follow through this time. AGAIN! Stood up by the service department, we don't have a loaner for you and we will have to reschedule for tomorrow. So glad my wife left early from work to go to dealership again, just to be told we can't help you. It doesn't seem like anyone there communicates with each other or their customers. Wishing I would have purchased from another dealership that could help us out on both the sales and service side of things.
Things are now starting to look on the positive side, they assure us they will have a vehicle for us today. We just want the vehicle to be looked at and fixed when they say they will.
We received the vehicle back today and it now works like it should. They gave us a vehicle while ours was in the process of being fixed. Thank you for that. The thing I would like to see change is more communication to the customer. Our vehicle was there for a week and we only received one phone call to update us on what was going on with our vehicle.
My husband and I purchased a brand new Duramax from Jacob. Phenomenal experience. We have purchased several new vehicles, and this was by far the quickest, most pain-free car buying experience we've ever been through. We really felt like they listened to what we wanted, and worked hard to make us happy. We will be back for future Chevy purchases, we don't drive anything but GM vehicles :)
What a great dealership! They did everything possible to make sure we were satisfied with the deal! Amazing customer service from Jeremy! Hidden gem!
I have to say car buying isn't always easy but these guys really make you feel at home. I'm 23 and I didn't get the typical attitude that I do from most dealers when they see a younger person walk in. They are very professional and easy to work with. I would recommend getting any used/new car from them. Very happy with my purchase these guys are awesome!