Staff is very helpful. Dr Kat is the best. You can even adopt or rescue cats & kittens.
I had to put my kitty down and they were the most understanding vet I have ever been to. They let me spend time with her and even had a back door I could go out so people wouldn't see I was crying. The vet even dropped all the xray costs and only charged for the euthanasia. I will only ever go here for my pets. Thank you!!
My Ozzie is a patient here and I have nothing but praise for the quality of care diagnosis and treatment. The vets and techs are kind and caring to a fault. Oz loves it here, unlike his prior place he is comfortable here. In no hurry to leave. He just completed a two day boarding stay today and after taking me for a long walk, he went over to the employee entrance and barked to get in. He has never barked to get in anywhere else but home. Nuff said.
Updated review: staff has had great improvements and also they seem happy to be there, great to see for the clinic.
All about money here, will push for your animal to go on medication, surgery, rehab, etc. anything to bring them in more money. Also the staff is pretty rude to say the least. You'd expect an extremely over priced animal clinic to at least push for positive customer service. Also they are constantly getting things mixed up between my two dogs: same breed, different age, & ones a boy ones a girl.
Love the hoursso much more flexibility to my own schedule. Usually not much of a wait time.
Prices cheaper compared to other vets in the area-meds are filled extremely quickly. Staff is excellent!
I brought my 6 year old Italian Greyhound in today to be checked out because she’s been having seizures. Dr. Jung helped us and she was amazing. She thouroughly explained the possibilities of why this could be happening to my dog and laid out the options clearly. She did blood work and told me she will call me as soon as possible tomorrow. I would recommend Dr. Jung to anyone who wants a vet that cares and is super knowledgable. When my dog was brought back into the lobby the kennel tech had handed me literature that Dr. Jung had taken the time to print out from online about canine seizures. I appreciate this so much. For a rabies shot, heart worm test, and blood work I only paid $220.
Fantastic care by Dr Hall! Our cat got injured and everyone on staff took excellent care of her. They were very thorough with her exam and testing. Everyone was kind and friendly. Clean facility. Very reasonable prices.
If I could give a 0 star I would. Called in two / three days ago , was told my dog was due for all these shots, which are not required. Only one was. Girl insisted I was wrong until I started pushing back. She finally admitted that I was right. Went up there to get his medical records because I have had nothing but headaches in the past , spoke to Katrina , who is a manager , explained to her past issues and the current issue. She was super professional and nice to talk to. She apologized and convinced me to give them a shot to stay. Out of respect for the owner , who saved my dogs life 4 years ago , and her and how she handled everything , I agreed to bring in my dog for grooming and his shot. Bring him in today , go to pick him up , all his nails are chipped , pealing and he looks like a big fur ball. I know they didn't brush his teeth, and now I have to pay to get him groomed again by someone else. Meagan , another manager , was super nice and professional , but it wasn't about the money being refunded ( which I did not take my money back , I paid like a man) , it was about doing the job right the first time. The $92 I put out is fine because in the end they will miss my money more than I will miss them. You would of thought someone would of put a note in my file saying make sure everything is good , having issues , on the verge of leaving. Just unreal. Much respect to the two managers and owner but if you can prevent bringing your animal here , I would. They are not cheap to begin with and you def don't get what you pay for. So disappointed.
We are very pleased with Midwest Animal Hospital! We travel from Kankakee with our St. Bernard's! Very professional and caring doctors! Dr. Settle is our favorite!
Fantastic staff who truly cares about your pets. They will take the time to explain medical procedures and treatment options for your pets and what they think is best. Appointments aren't necessary and as it is a first come first serve clinic. The earlier you come the better, take advantage of the kitten and puppy package, it really is worth it.
Although not the most personal vet office, I have always been treated with respect here. I love the convenience of not having to book an appointment, but sometimes that comes with longer wait times. I have taken all 5 of my dogs here with no issues. The vets and techs are always super gentle and sweet to my fur babies. I do not mind that the price is a little higher here than other places; I've always felt like I've gotten top notch care.
I called Midwest when we were out of town and my dog was being bordered at a kennel. He got sick and the kennel wanted him out. The staff at Midwest was GREAT in helping us to get him the care and ongoing boarding he needed: even though he was not previously a patient there. We will definitely be going there for our future vetinary needs! Thank you Jen for saving our vacation and helping us out!!!!
The Veterinarian showed such gentleness and great care to our recent furry family addition. We adopted a cat last week, who had a couple of issues that weren't disclosed to us at the time of adoption. But everyone at Midwest welcomed us and seemed to care about our pet as much as we do. They went above and beyond and we truly appreciated the attentive service. And the place actually smells nice upon entering the building!