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Added by Jopie, at 27 April 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday 12:00 – 5:00 PM
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14 Reviews
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24 December 2017
I will never take my car there again worst experience ever. My car has been there over a month still waiting to see what the manager can do. I paid 4K for service before Thanksgiving 2 days later engine light comes on and car doesn't want to start. I had no issues with my car starting before I towed it in. They messed up my car and won't communicate with me. I'm picking my car up Tuesday and taking it to another Dealer hopefully I'll get someone trustworthy. Dealers love taking advantage of women. What goes around comes around. It's called KARMA!!
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30 November 2017
This is what professionalism looks like. High end automobiles with high end service from both the sales staff and the service staff. i hate to have car trouble but I love going to this dealer when I do. Kudos to Orlando Dominguez, my service rep; truly passionate about his work and it shows. THANKS to all !!
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27 November 2017
I was very happy with my experience at this dealer. The service department is excellent and sales is fantastic. Oliver and Sergio always take care of me in service. Cary Perez is a wonderful general manager and always finds a solution to any problem I may have.
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10 November 2017
Omar was great. He kept me informed every step of the way, during my service there. He is the only reason I gave them a 5 star, because the guy at the cahier dept, was not friendly at all. In fact I felt like he ignored me while he looked at his cell phone. He never thanked me for spending close to 400 dollars or told me to have a nice day. simply said sweep your card. Only think he said to me didn't even make eye contact. Great job Omar!!!!!! you deserve the 5 star
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26 October 2017
Always have been a loyal customer of Mercedes Benz of Miami but have been disappointed the last 2 times with the Service Department.
The first time was regarding a recall of my 2014 Mercedes with an issue in which the driver airbag possible deployment due to electrostatic discharge and insufficient bonding. I learned about the issue when I received a notice and I also verified the recall with the car VIN number, when I called to make appointment I was advised that Mercedes Benz had not authorized repairs and since they are not Mercedes Benz but a dealer they could not help at this time. Contacted Mercedes Benz USA and was told the parts to fix issue were not available but will receive a letter when available. I am OK with Mercedes Benz USA explanation.
The second time has to do with a prepaid 5 year maintenance contract that I bought when car was purchased. I explained to the service personnel that makes the appointment that I had taken the car for service in March 2017 but that I had purchased car over 3 years ago but had not reach 30,000 miles if he could please check my service records and tell me if I needed to take it in for service. He verified my service record after I gave him the car VIN number and told me I should definitely take it in for service. He made the appointment for next day but to my surprise when I arrived at the dealer I was told that I did not need service yet. The service advisor was very apologetic and courteous but unfortunately I wasted my time taking it in for service which I apparently do not need at this time.response / report this review -
21 October 2017
I had searched extensively for a used Mercedes convertible for my wife and found one with low mileage and good service maintenance reports at Marcedes of Miami. We liked the car and decided to purchase it after negotiating some things that needed to be done before taking delivery.
Delivery was specifically promised for July 11 after completion of work. They did not meet the delivery date and did not notify us of the delay. The car was delivered on July 20. The promises made by the salesman and sales manager were not addressed and despite repeated calls the deficiencies have not been corrected. I would rate the resale department of Mercedes of Miami as poor and would not recommentd anyone to them because of my bad experience.response / report this review -
18 October 2017
I've been going to Mercedes Benz Miami for years and have always had great customer service. My service rep Jay Torres is professional, attentive and cares about his customers. Jay works with my schedule as off as it can be, and ensures I feel treated like a loyal Mercedes Benz customer. Thanks to not just him but the managers, valets, car wash techs, cashiers and loaner car specialist its never a hassle. KUDOS TO YOU ALL!!!
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06 September 2017
My wife and I purchased a car at the dealership. We live in New Jersey and most of the information was done by either email or telephone. Ricardo Vargas was an excellent salesman. He got back to us in a timely manner, was very courteous and very helpful with information. We are extremely happy with our purchase of our Certified Pre-Owned car. We would definitely recommend Mercedes-Benz of Miami.
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29 August 2017
Outstanding experience and very happy with purchase of my new 2018 c class sedan. I have known Walter Hidalgo (sales manager) for 3 years , purchased 2 other cars from him with same great experience and this time around could not be any happier. Great competitive pricing for 2018 (far far better than Mercedes Coral Gables who was a RIP OFF) and overall was very satisfied. Our sales agent Ricardo V. Was also outstanding. Will definitely return here again. Thanks Walter and Ricardo for great experience & no haggle pricing!!!!
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24 June 2017
Sales - sure they are great until you get the keys. Sales associates do not know enough about the products they sell. Only want to make a sale. Service - have always been friendly and courteous (my car is new, so really, there was nothing to do but fix some issues that didn't actually exist, but the sales person mislead me on options my car was supposed to have). Today, had my first scheduled service (oil change, etc), which I made an appoint for and dealership website states they have express service. Let me report that I was there 4 hours. So you decide. I fortunately work in FtL. and will try the dealership there.
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21 June 2017
Lester was a real pleasure to work with. He was very friendly and knowledgeable. He was able to answer any questions I had about my warranties and explained my final paperwork to me. I would recommend Mercedes Benz to anyone!
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06 June 2017
A fantastic leasing experience. Francisco was very respectful of my wishes and worked around how I wanted to complete the transaction. Once we agreed on what I wanted I came in to the dealer and got it done in less than 2 hours including driving the vehicle and signing docs. It was efficient and smooth.
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18 May 2017
My experience at Mercedes Benz of Miami was outstanding!! As a first time Mercedes buyer I had a lot of different questions. My sales representative, Josh Mathews, was always patient, courteous, and extremely well informed. He was never pushy and genuinely loved the product. He went the extra mile to assure that I was taken care of by the service department and the finance crew. I really appreciated all the time he took with me and would not hesitate in recommending him to anyone.
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04 May 2017
This Mercedes Benz dealer is very efficient. They do not waste time, they are honest and customers friendly. The only thing to improve the experience would have been to have an available loan during the service so that I could run errands instead of waiting there for 3 hours, but all together it is a great experience to work with people I know I can trust.
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