About
Location :
Added by Jopie, at 18 August 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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13 Reviews
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23 December 2017
Sales team was wonderful! They worked hard to give me the best deal. All the staff were very friendly as well. Great experience!
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17 December 2017
Fastest vehicle purchase in my life. All paperwork ready to gosigned and out the door in under a half hour. Fantastic.
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08 December 2017
I’ve purchased a lot of vehicles from Mercedes Benz of Lancaster and I’ve had great experience every time with my sales guy Shawn Baker. I highly recommend anyone looking to buy a Mercedes Benz to please contact Shawn Baker. Also the service at this Benz location is fantastic and I recommend you ask for Angie.
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08 December 2017
I brought my Lamborghini to Mercedes Benz of Lancaster and had a wonderful experience with the service team. Angie was the main person of contact and she is magnificent. She handled all the service needs and I would highly recommend her to anybody that has any car that need service in Lancaster.
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13 October 2017
It's all about Ashley who made it such an outstanding experience! Everyone was nice but she took it to the next level- enthusiastic, professional, personable and thoroughly knowledgeable about how the car works. I was very intimidated by the complicated electronics but she carefully explained everything so I could understand it. Very happy with this dealership.
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22 September 2017
Bought my 450 GLE Coupe here and had an excellent experience. Worked with Richard Mast who made all the arrangements via phone and email and I just came in from NY to pick it up. It was a pleasure to work with Richard and Carmen Mercado. Two of the nicest people I've ever dealt with. Great dealership!
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22 September 2017
Excellent service and parts departments. Always very prompt and courteous. I have had nothing but great experiences here.
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12 August 2017
I purchased a CPO E350 from Janyce. She was very friendly and so nice to work with. The entire team at Mercedes Benz of Lancaster was very accommodating and friendly with a state of the art facility. A great purchase experience, looking forward to a good service experience as well.
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09 June 2017
Great customer service! wonderful sales and service people. We have never had a question or concern go more than a day without an answer, usually things get taken care immediately! Chad is who we use for service and he has always been a pleasure to deal with along with the receptionist who always greet you with a smile and never make you feel rushed or in a hurry no matter how early or late it is. I feel like for the price you pay for a Mercedes you not only get a wonderful car but great people as well. Tank you to Lancaster Mercedes for all the time and hard work you guys put in to provide our family with beautiful, fun, safe cars and always being available to make things easier. we all know car dealerships can be annoying, Mercedes of Lancaster takes that feeling away and it makes the car buying and servicing experience a lot more enjoyable!
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08 June 2017
The best dealer I have ever purchased a car from!
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10 February 2017
Getting in contact with your service advisor is a pain. Once you do speak with him, he sounds like he hates his job. You guys really need to give John a raise or vacation. He sounds tired and overwhelmed. When picking my car up, I literally spoke with the receptionist 30 minutes before arriving. and I advised her what time I will arrive. She advised she will have my keys ready and will be waiting for me. I did not get a loaner this particular time from MB due to filing an insurance claim, so I arrived in an enterprise rental. When I arrived to pick up my car, I was approached in an unprofessional,confusing and condescending way by two service advisors . When I told them I was here to pickup my car, he immediately changed his tone and body language and gave me the MB customer service that I was use to. When going into the reception area to get my keys, the receptionist had the same unwelcoming,confused and condescending " How may I help you??????" tone as the advisors. The advisor advised the receptionist that I was here to pick up my car. He literally stated surprisingly" Oh that's her car that's outside" The receptionist quickly changed her tone and demeanor and handed me my keys. Your staff made me feel like I did not belong in your establishment and their reaction when finding out that was my car waiting to be picked up was a shock to them. You should really teach your staff about diversity, that people of color ie) can own a MB too so that there will be less of a shock to your staff and everyone can receive the same treatment at all times !
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30 December 2016
Visiting Lancaster from NJ with my family, and our Winnibago Sprinter unexpectedly started going into a DEF fault shutdown countdown mode. Scheduled an emergency appointment and the Lancaster Mercedes team did everything possible to accommodate my family. They didn't have a loaner vehicle on premises so the manager drove to another Mercedes dealership to pick-up one up for us to use during the repair. They saved our Lancaster vacation! Thanks so much Lancaster Mercedes!!
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25 August 2016
When leaving a campground in Gettysburg I discovered my RV would not shift out of first gear. I called John Stonemetz, service adviser. He told me to have the unit towed in and they would look at it the same afternoon. They did and found the speed sensors on both wheels had gone bad. They only had one is stock so they ordered the second one for overnight delivery. They gave me a loaner car and allowed me to stay in my RV overnight. The next day they repaired the unit and I was on the road home by mid afternoon. I highly recommend their service for anyone having an RV on a Sprinter vehicle. They have an outstanding service team!
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