Name: Hondru Chevrolet of Elizabethtown
Address: 2005 S Market St, Elizabethtown, PA 17022, USA, US
Telephone: +1 717-361-7776

Hondru Chevrolet of Elizabethtown is a car dealer, located at 2005 S Market St, Elizabethtown, PA 17022, USA. They can be contacted via phone at +1 717-361-7776, visit their website www.hondruchevyetown.com for more detailed information.

Location :

2005 S Market St, Elizabethtown, PA 17022, USA

Contacts :

Added by Jopie, at 19 May 2016

Monday 7:30 AM – 8:00 PM
Tuesday 7:30 AM – 8:00 PM
Wednesday 7:30 AM – 8:00 PM
Thursday 7:30 AM – 8:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 8:30 AM – 5:00 PM
Sunday Closed

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Mariah Hogentogler

04 December 2017

In response: Let me start off by saying I was unaware the time frame of when I was able to come in was relevant to my concerns. I was in a car accident and could barely walk from my injuries so I am sorry my treatments interfered with your ability to do your job correctly! Even now you are literally making my experience worse. I have not received a single call or email when I have called and emailed multiple times so your response that you have not been able to contact me is a bold lie. My car was to be detailed because no one was in it when it was purchased and it was not done before being brought to your location. You did not upgrade anything as I was told that was standard procedure!! The car didn't even come back clean. THE ISSUE IS THAT NO ONE DID THE PAINT TOUCH UPS I WAS PROMISED (AND HAVE AN IOU FOR) AND THEN LIED TO ME ABOUT IT BEING DONE. And the lack of professionalism your so called management has with the attitude I received and lack of effort to fix this issue. If there is an option to use a different Chevy for my needs I would prefer to go that route as I will not continue to deal with your poor service and lack of responsibility for your employees actions. You made no attempt to rectify the situation even after a MANAGER promised it would be done. If needed I would prefer to be contacted by someone in upper management. I will update this google review to reflect this as well since you are trying to make it seem like your lack of competent service was somehow my fault.

Terrible customer service. I have been waiting for a call back from the manager for 2 weeks now. I have left many messages and sent many emails and have not received a response from anyone. When I bought my vehicle I purchased it over a holiday weekend and was told that it wouldn't be detailed like they usually do since that department was closed. After finally being able to get an appointment to bring it in, all it looked like was someone attempted to vacuum and wipe everything in 5 minutes. I was also promised touch up paint would be taken care of as the car had chips and scratches when I bought it. I even called ahead to ask if everything was done. I was told "I don't see anything about it, but I'm sure they did it." Nope, they did not. On the phone with the manager he told me "I don't understand why you are so upset over detailing" and kept repeating "Well I don't know what you want me to do". I wanted the promised work on the IOU taken care of! I explained to him since it took me weeks to coordinate to get in and a promise that my car would be up to par, I was frustrated that I wasted my time for them to do nothing. I was told it would be handled and here I am still waiting. I definitely got the used car salesman feel from this place. Next time I am going to a dealership that actually stands by their word.
Alex Unkow

16 November 2017

It had been several years since I used Hondru Chevy/Dodge but my current vehicle recently died and was in need of a new car. I visited the dealership on Monday and Casey Lindsey was my salesman. He helped me out and let me test drive several vehicles. I did purchase my vehicle from them. While doing the prep for my pick up they found that the inspection was 1 month from being expired so Casey made arrangements for me to come back and have the inspection updated free of charge. He also made sure that I had full working knowledge of the electronic system of the car. I would highly recommend the Hondru dealers any time!
Alexis Alfonso

25 October 2017

Hondru Service has been great. Honest professionals that try and work with their customers.
Roger Martin

23 September 2017

My experience was execellent! From the moment I stepped out of my previous car, I was greeted and offered assistance without any hassel. When I spoke to the salesman, Casey, he took the time to listen to my needs and concerns with financing. Both he and the sales manger, Jason, worked with me and went over all my options and helped me choose the best one. Casey also helped me set up my bluetooth and onstar trials and because my sale was after the detailing service was gone for the evening, he set me up for an apiontment for my car to be detailed at another date and time. Execellent services from all involved in my purchase and not only did they all take to explian and listen to my questions about my car, but even took time to talk about other things non car related. Great experience!
Mariah Hogentogler

14 September 2017

Terrible customer service. I have been waiting for a call back from the manager for 2 weeks now. I have left many messages and sent many emails and have not received a response from anyone. When I bought my vehicle I purchased it over a holiday weekend and was told that it wouldn't be detailed like they usually do since that department was closed. After finally being able to get an appointment to bring it in, all it looked like was someone attempted to vacuum and wipe everything in 5 minutes. I was also promised touch up paint would be taken care of as the car had chips and scratches when I bought it. I even called ahead to ask if everything was done. I was told "I don't see anything about it, but I'm sure they did it." Nope, they did not. On the phone with the manager he told me "I don't understand why you are so upset over detailing" and kept repeating "Well I don't know what you want me to do". I wanted the promised work on the IOU taken care of! I explained to him since it took me weeks to coordinate to get in and a promise that my car would be up to par, I was frustrated that I wasted my time for them to do nothing. I was told it would be handled and here I am still waiting. I definitely got the used car salesman feel from this place. Next time I am going to a dealership that actually stands by their word.
Michael Esworthy

29 August 2017

I set up a general time to take a look at a truck with Hondru of E-town in Pennsylvania as well as a a couple other dealerships that same day. I ended up finding what I wanted at the first dealership I stopped at that day so I never had the pleasure of making it there, but just from my conversation on the phone with Doug the salesman, I can say that I my experience would have been great. When I broke the news to Doug that I had purchased a truck and wouldn't be arriving, he not only asked me about it to make sure I was getting a good deal, he sent me a follow up text the next day to say thanks and offer assistance with any future purchases.
-Mike E
Douglas Lindsey

23 August 2017

I recently purchased a 2017 Silverado LT Z71 Allstar 4x4 Crew Cab. Hondru Chevy had a great selection of vehicles, Casey was my salesman he is very knowledgeable, polite, professional, attention to detail and understanding. I told Casey my needs and he went beyond the call of duty to meet them with a smile. I have bought many vehicles in my life but never has the dealer treated me like I was a King. Casey had The satellite radio all setup and showed me all the functions of the truck along with On-Star.
If you want a first class Dealership with a great selection and a very knowledgeable Salesman stop in and talk to Casey.
My experience with Hondru Chevy was a refreshing one and I want to thank the whole team from start to finish. There should be 10 stars to rate them not 5
👍 I HIGHLY RECOMMEND THIS DEALERSHIP! 👍
Dalton Wilson

08 March 2017

Sales Department: My experience with the sales department is limited but they seemed friendly and not overbearing.

Service Department: My vehicle was in for warranty work. The staff was extremely helpful and kept us informed through all stages of the process and did what they could to make sure everything was covered under warranty.
Ryan Kurtz

27 January 2017

The sale price on the vehicle I purchased was excellent. The amount I was given for my trade-in was above what I expected. The staff at Hondru Chevrolet were an absolute pleasure to work with.
Brandon Marshall

08 January 2017

I had a wonderful car buying experience at Hondru Chevy of Elizabethtown. The staff was very knowledgeable about the vehicles they were selling. The salesman Casey not only assisted me in getting a great deal on my Chevy Malibu but he also helped me with the financing process, re-registering the vehicle, and transferring insurance. The level of service that I received today has ensured that I will be a loyal customer.
It is also important to note that the whole process only took 2 hours!
JYC Trucking - Joey Cruz

01 January 2017

I just purchased a pre-owned truck and John was my salesman, by far the best experience I've ever had at a dealer extremely friendly and customer service is outstanding, lady that did my paperwork was also very helpful and friendly they made sure everything was running right on the truck for me to take, will be looking for an SUV pretty soon and definitely going back to this dealer.
Cory Hackman

26 May 2016

Edit: I was personally contacted by the GM and he apologized for an issue I had with the servicing department. I respect the fact that he took ownership, and that itself deserves an edit. However, the bump to 4 stars is because he actually drove to me, in order to witness my issue himself. My issue still is not resolved, but I that doesn't seem to be any fault of the dealership.

I also feel that it would only be fair to mention that the buying experience was amazing, and the best deal I could find.

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I took my 2015 Jeep Renegade in for an intermittent, but somewhat regular, powertrain issue. It briefly looses power to the wheels, and the traction control light comes on with some light grinding. Aside from the fact that I just recently purchased the new vehicle from Hondru this past December the most concerning part about the issue became apparent when it happened as I was pulling out at an intersection. Thank god it was not heavy traffic that day. Immediately after the issue at the intersection, I drove the vehicle to dealership. Thinking ahead I had video taped the issue one of the previous times it had happened and showed it to the guy at the service department. Just to verify that I was not crazy, and it was happening. I was told that they will need to reproduce the issue, which I somewhat understood, and agreed to drop off the vehicle.

The shop was closed Sunday when I dropped it off, so I got a call Monday to discuss why I dropped it off, at which point I was told they would follow up once they had an opportunity to look at the Jeep. I received a call on Tuesday, the next day, at which point they told me they drove the car ten miles and could not reproduce the issue. I explained to them that I have probably driven the car over 60 miles without the issue arising. I was not sure what else to do at that point, and at the service departments suggestion I agreed to leave the car with them until someone there was able to experience the issue. My understanding is that they would drive the vehicle when possible.

6 days later I have not heard anything from the dealership, and it occurred to me that I had Progressives Snapshot tracking the vehicle, so I decided to take a look and see how much it was being driven. To my astonishment they had not driven the car in in the past 5 days. I then called the dealership and asked for an update. I was then told by the service representative "I was going to call you later today", and he said they could not find anything. I have my doubts that they would have called if I hadn't. I then asked them if they had disconnected the Snapshot just to make sure I was not wrong. I was told that they absolutely would not have disconnected it. I then asked why I was not contacted earlier, and the vehicle sat for 5 days without them notifying me, or letting me know I could come pick it up since they had no intention of looking at it further. The service representative was silent, knowing I had caught him. Let me reiterate that

THEY HAD MISLEAD ME TO BELIVE THEY WERE WORKING ON THE VEHICLE FOR 5 DAY, AND WERE DOING NOTHING.

A simple call Wednesday saying that there was nothing they could do would have been better then leaving me without a vehicle for 5 days! I only have my one car let me know how easy it is to get around for a week without a vehicle.