Name: Mercedes-Benz of Ft. Lauderdale
Address: 2411 S Federal Hwy, Fort Lauderdale, FL 33316, USA, US
Telephone: +1 954-949-0623

Mercedes-Benz of Ft. Lauderdale is a car dealer, located at 2411 S Federal Hwy, Fort Lauderdale, FL 33316, USA. They can be contacted via phone at +1 954-949-0623, visit their website www.mercedesbenzfortlauderdale.com for more detailed information.

Location :

2411 S Federal Hwy, Fort Lauderdale, FL 33316, USA

Contacts :

Added by Jopie, at 17 April 2017

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 9:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 12:00 – 5:00 PM

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Teddi Kaplan

27 December 2017

First time there. I made an appointment online and arrived on time. I stood by my car for several minutes before being addressed. Then I was told my service advisor was Daniel and he would see me shortly. I again stood there for about 20 minutes before I saw him come out an greet another customer. When he was approached about me he yelled to the tech that he didnt have time and maybe in 30 minutes he would get to me. So I left. So much for friendly prompt service. UGH!!!!!
Mike Muffler

26 December 2017

By far the worst experience at a dealership ever. The manager team truly sucks. Nothing but money hungry savages with no souls blood sucking vampires that just wait to take advantage of you. Go to any other Benz dealership besides this one please listen trust me you will regret dealing with these monsters. If I could give them 0 stars I would have.
David Hall

19 December 2017

Went in due to a squeaking in the rear portion of a car that was not even a year old. Also requested that since the car was already in the shop to go ahead and change the oil. The Service Advisor upsold my husband on an alignment at 7500 miles, it was ~$300 and utterly unnecessary.

In short, they fixed the squeaking sound, did not provide a loaner car (abysmal when you purchase an $80,000 car) and did NOT perform the oil change because the car "didn't say it needed it yet" even though an oil change had been explicitly requested when the car was dropped off.

Now a month and a half later the car says it needs an oil change and neither of us have the time to go through all of the hassle to bring it back in due to the usual holiday crunch-time.

Advice to management: Sales department sells your first car, service department sells your second and third etc.

Get your house in order; Mercedes-Benz service should be world-class.
Michael Fee

27 November 2017

This dealership has the best SERVICE hands down!!! My sales guy Lance went above and beyond to get me my dream car!!! Lance is very knowledable and does not BS you or waste your time! He is very patient and will go the extra mile to get you the best deal! This dealership and customer service stole me from Audi!! Thanks Lance, and to the finance manager Stephen for the loaded C300!!!! Very very Happy!!!
Jackie Machado

30 October 2017

I took my car in on my way to work in the morning because they were losing tire pressure. I did not have an appointment. I was attended to quickly and graciously by service manager Philip Aarons. My customer care advisor Michael Ferraro efficiently took care of my car problem and assured me within a couple of hours I would have two full and working tires. Indeed, later that morning I got a text that my car was ready to be picked up. He was confident and reassuring. Philip then got me a shuttle ride to work. Very happy with the experience.
Jose Carlos Pedraza Ojeda

29 September 2017

I am writing this letter because I extremely disappointed with the treatment and effectiveness of the service department from Mercedes Benz of Fort Lauderdale. Apart from the fact that my car has had more issues that I care to mention (just to say it is a 2015 with 30,000 miles and the transmission is already having to be replaced), this dealer’s service department has had my car since August 30th, 2017 today is September 28, 2017 and I still do not have my car back and have no idea of when it will be ready. I have called the Mercedes Benz of Fort Lauderdale service department in several occasions during the last month and I am always told that the car would the ready the following week. I was told for sure it was going to be ready today and once again now it is supposed to be one more week. The dealer never calls back to let me what I can expect. I have spoken to the service manager with the promise of a call back and still nothing. There should be a better communication with costumers. I never expected this from this company. They definitely lost a client.
Jose Seisdedos

24 September 2017

This review is specifically for the service side of the dealership. I take all three of my vehicles here and would not go anywhere else. Service advisor Mike is great and always trying to find a way to save me money. They do not push for repairs or service you do not need. I also appreciate the quick turn around, sometimes the car is ready within a few hours. If you schedule in advance you can get a loaner for as long as your car is in service.
Thomas Leary

13 September 2017

An excellent overall experience!! The people I dealt with were very professional, reasonable and easy to deal with.
On 5/5/17 those were my thoughts; then the problems with them began!! Once they got your money, good luck on getting them to address issues they cause in their hurry and close the deal!!
John Alexis

19 August 2017

Service advisor Mike is the best. Always accommodating, personable and professional. Cultivates customer loyalty. A real asset to the dealership. My last service visit was quite good overall. There have been significant improvements to the drop off and especially the pick up processes which have been significant weak points in the past. The loaner process still needs work however. It is slow, inefficient and less than thorough. My loaner had gas this time around (gas tank has been empty at times in the past!) and was dirty inside (not the first time); clearly the previous driver had a dog or dogs in the car! (People please!!). Improve this last aspect of the service experience for five stars.
Jilian Worthy

28 June 2017

We just purchased an S550 from this Mercedes Benz dealership. They had wonderful customer service and really took car of us! Lance was our salesman and he really listened to exactly what we wanted/needed and helped us find our dream car. We had gone to another dealership recently and did not have a good experience, so thank you to Lance and Mercedes Benz of Fort Lauderdale for making our purchase go smoothly. Very happy with our car, and the experience buying from you guys!
Alberto A

26 June 2017

As a Mercedes-Benz owner, I expect great service and top quality anytime I've to take my C63 to the shop. It's a sad fact that sometimes you can't have that without paying a premium price, with dealers usually inflating service needs and costs. I'm glad to report that I got both great service and no extra cost when visiting this dealership. Patti Rabuffo provided the excellent customer service expected from a luxury brand like MB, and also made sure I did not have to pay extra for anything. Thanks Patti!
So Lo

14 June 2017

I have been to several service centers for various auto makers
MB service is always great BUT MB fort laud is bar none.
The entire service team should be a model for other locations.
My Advisor Robert G was extremely professional and took ownership of a scheduling conflict.No passing the buck here. The process from inception to completion was smooth.Thanks guys I will be back and i highly recommend this location
Sung Han

20 May 2017

Very professional and courteous. Respectful of my time and schedule. Treated me as an educated consumer. Did not have to "nickel and dime" and negotiations were quick and extremely fair. Great communication between manager, salesman, and finance dept. It was no "big show" Just a down to earth and knowledgeable sales rep (Ray) and sales manager(Mac) who didn't hide in the back when working with the salesman during negotiations. Car was delivered from Naples 14 hours later. They worked together very well as a team and Sales manager follows up (twice) to make sure you are happy with the car.
Richard Pinto

24 April 2017

The service I received was remarkable. The initial meeting was brief, since my insurance company had communicated with the collision center prior to my arrival. During the repair, there were additional damages which were settled with my insurance company without my involvement. The car was repaired in a timely fashion, as was estimated when I left the car with them. My advisor, Bill, was friendly, knowledgeable, and keep me informed of the progress of the repair. My car was returned to me completely repaired, as new as when I first purchased it, clean throughout. This was the third time that I had used this facility and had always excellent service.