About
Location :
Added by Jopie, at 21 March 2017
Opening Hours
- Monday 8:30 AM – 9:00 PM
- Tuesday 8:30 AM – 9:00 PM
- Wednesday 8:30 AM – 9:00 PM
- Thursday 8:30 AM – 9:00 PM
- Friday 8:30 AM – 9:00 PM
- Saturday 9:00 AM – 9:00 PM
- Sunday 10:00 AM – 7:00 PM
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14 Reviews
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19 December 2017
Avoid this place they are crooks. I took my car for service; rep told me I wouldn't pay if the tire alignment is not done right.
At the end when I picked up the car the tire alignment was worst! And I had to pay a $140 for something that was not done right. When I talked to the service manager, he told me to come back on Monday. I don't have the time to keep driving up and down to Encino! Rep didn't even respond to text before pick up. Horrible service.response / report this review -
07 December 2017
It was an amazing experience, I closed the deal on the same day and the sales person Robert and his boss was amazing. I loved the way they treat customer. I am happy to refer my friends and colleagues to MB Encino and happy to be part of MB family.
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07 December 2017
Patrick was the best to work with! Love my new car and he made the experience so easy !
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30 November 2017
Thank you Anoush. Shimon. Hossein and william . The best
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26 November 2017
Negative on service department, decent deals on sales. BEWARE of service department! this location will mess up your car even more, I'll be a fool to take it back. Also, bad customer service and they will delay your repairs for unreasonable time. Let it be a warning to you. if you did not already know. They will call you back to argue ( Michael M. - service manager) and attack/accuse you of lying which was embarrassing. I truly feel like the owner and all others do not give a S**** about your concerns. Look at their website and over exaggerated statement of about first class customer service and its special repair services a few others have to offer. It states "you get benefits few others have to offer. You get the added assurances of placing your mercedes-benz of encino into the most capable hands of our award winning service team". Maybe this ended in 2015? because it sure states whatever award was given, if its true, it was from 2013 to 2015. This is a Mercedes Benz brand. and authorized dealer. Any businesses should know that customer services is priority and most of the time if not all the time being correct about a problem/complaint. Cause and effect business model. I can only advice that this dealer reach back to the customer for solution with some dignity and careful communication. Otherwise, dont argue or harass the consumer. For all others who had bad experiences here, i truly agree with you
Any attempt to respond back to negative true statement is scripted or in other words, it means life goes on too bad for the customer.response / report this review -
23 October 2017
Both Jerry and Sam provided excellent service and did their utmost to help me lease a brand new car.
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11 September 2017
Mihir and Fuzzy where fabulous to work with. Honest and very informative. Got my SUV lower than any other dealership! Go see Mihir!
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23 August 2017
Don't buy anything from here. There is no parking, the staff have attitude and the prices of their parts is 50% - yes, fifty per cent more expensive than elsewhere. It also took five phone calls to get through and not to be hung up on. Don't bother to leave a message - they won't call back. And you want to drop mega bucks on a car here?
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23 August 2017
William Cruz and the 2 gentlemen that he advised about my windshield crack were awesome! William always provides courteous, professional and prompt service to us, and we are glad to be his clients.
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27 May 2017
Stephan Frenchie was THE BEST! Thanks for making this first time MBZ driver a very happy camper! I love love love my car and you made it happen. THANK YOU!
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15 May 2017
One of my best experience ever. Extremely helpful, kind, knowledgeable and professional. I would highly recommend this dealership to anyone who are looking for VIP level customer service.
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15 May 2017
Excellent care and service. Sam Lee is top notch. Returned to MB of Encino for our third MBZ from Sam! Drew in service superb as well. Five stars all the way!
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28 April 2017
My experience deserves a 100 stars. Manager Mihir and assistant Michelle made me feel like family. As a first time car owner they made the process extremely easy. They gave a warm welcome at the door. I can't see myself settling for anything less in the future. This team set bar is beyond professional and set bar extremely high for their competitors. To everyone that can read this, Mercedes-Benz Encino is the place to go. I did a lot of walking around before coming here and I wish I had came here first. It would have save me a lot of unnecessary haggling. This is the place for the best deal. Just stop by for and inquiry and you'll see what I mean. No one will pressure you to buy like most dealerships. Just ask your questions freely. This is your one stop shop. Trust me.!!!!
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28 March 2017
Sam Lee was the MB Encino dealer that helped my family get the MB they wanted. He was absolutely phenomenal in every aspect from service, communication, accommodating my schedule, providing timely feedback and being a warm and friendly person that made the whole experience very enjoyable for my parents before they took possession of their new car. Completely the opposite of the Beverly Hills dealership. I highly recommend the Encino MB dealership and Sam Lee in particular, to anyone looking to lease or buy a MB. John B.
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