Mercedes-Benz of Los Angeles

Location :

1801 S Figueroa St, Los Angeles, CA 90015, USA
Added by Jopie, at 14 October 2021

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• David Jackson

  16 December 2022

  This is a great dealership to come and purchase your next Mercedes Benz. The staff was very friendly, helpful and knowledgeable. I would recommend you make the drive downtown for your next purchase.

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• Anmol Bhalla

  09 July 2022

  Dark Blot on the trusted Mercedes Brand. Read on to know why:-
  Got first Service B and they switched orientation of reverse cam, with me noticing it only when a near collision was avoided, because the reverse camera view was switched left to right. This speaks volumes about the Service B Quality.
  
  Immediately notified them, and they called me for same day service next day, but when I reached there, they refused it outright with absurd reasoning that this will take 4+ hours, (even tho all in service B was over within 2-3 hours), that I need to leave my car over the long July 4 weekend, and that they don’t provide courtesy vehicles at this dealership. Essentially, creating hurdles to fix the job that they did not perform well at the first place and shunning all the accountability whatsoever.
  To top that up, as I was leaving I saw another car turning in with “courtesy vehicle” tag. How is such a shrewd behavior justified?
  
  I also presented this feedback on the customary post service B feedback email received from Director Service Center, which they apparently “take very seriously” Guess what, it has been a complete week and haven’t heard back from them at all.

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• Shawheen

  26 June 2022

  Impressed overall by this location!
  
  Christopher helped us locate the correct configuration GLC 300. When we got to the dealer to pickup the vehicle he was able to get us in and out in under 60 minutes!
  
  Car was already washed and finance papers were prepared in advance making this transaction a breeze.

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• Maritssa Salazar

  06 March 2022

  I found my car online, and Rafael Gonzalez helped me through my online purchase. He made my first time online purchase so much easier. I can't thank him enough. It was fast and easy. I just went to pick it up. I'm in love with my new car. It was everything I wanted and more.

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• SHOTBYSTARKS

  21 October 2021

  The car purchasing process was made really easy and i got exactly what I wanted. Shoutout to Bryan Romero! Also the service department is amazing. I dropped my car off yesterday for a tire leak and they replaced my rear tires within a few hours (mind you I didn't even have an appointment). Marlon and Jerry are great and easy people to work with. Thank you very much guys!

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