Name: Max BMW Motorcycles
Address: 845 Hoosick Rd, Troy, NY 12180, USA, US
Telephone: +1 518-279-3040

Max BMW Motorcycles is a store, located at 845 Hoosick Rd, Troy, NY 12180, USA. They can be contacted via phone at +1 518-279-3040, visit their website www.maxbmwmotorcycles.com for more detailed information.

Location :

845 Hoosick Rd, Troy, NY 12180, USA

Contacts :

Added by Jopie, at 06 July 2015

Monday Closed
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 3:00 PM
Sunday Closed

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Feral Cat

23 November 2017

Was just passing by when i saw them by chance. Pulled in, not having seen BMW`s. They knew i was just passing through but still took the time to answer lots of my questions and also offer a test ride. Pretty cool! They said they deliver even to FloridaIm still thinking about it. :).
Padhrig McCarthy

11 November 2017

Relaxed sales environment with a huge selection of new and used bikes
Joseph Cage

06 November 2017

Of course buying a BMW is an amazing experience, but getting it serviced and fixed is a nightmare at this place! Every maintenance I ever had done here at MAX BMW has caused some kind of catastrophic failure on my motorcycle.
They tightened my chain and the next thing I know the chain is flying off the sprocket. An investigation proved that the sprocket and chain were good, but they still did not take responsibility for the irrevocable damages.
I had a break light switch swapped out recently and five miles down the road the caliper locked up and melted my brake disk, spread sensor, hoses, and pads. They of course, took no responsibility even though the work order clearly states the tech took the rear brake lever off to check the back break switch - and even when a 3rd party mechanic stated that the failure was due to a maladjusted rear break lever, causing the master cylinder to remain half closed, they accepted no responsibility.
Before the Glens Falls Americade last year, I ordered a replacement fairing to get the bike looking perfect, and they shipped me the wrong side, even though I had them confirm the side when I ordered it.
I brought my bike in for the regular maintenance checks, the incremental mileage maintenances, 4,000, 8,000 - 16,000 when I was out west, and on the 24,000 I brought it here, but they tell me that this has no bearing on whether or not I have a certified pre-owned vehicle, and I had to insist that they actually stamp my maintenance book.
I have never been so disappointed in a product, or in an establishment in my life.
Another time I went in for bad bearings in the rear wheel, and it took them 3 weeks to finally cover it under warranty, even though the bearings only had about 6k miles on them.
Hirohide TOKORO

29 September 2017

Even though I used to live in NYC, I was not expecting to buy so many BMW motorrad USA genuine products from them. Every time sincerely appreciate the great services for the parcels and M&M'S.
David Hessler

30 August 2017

Good staff. Helpful to BMW owners.
Tim Martino

27 July 2017

Thinking about purchasing a BMW motorcycle? Have a motorcycle license? Stop in and take a test drive anytime.
Jamie Theguy

07 July 2017

Awesome customer service! Carolyn was great to work with.
Jason Perez

21 June 2017

How can i start. well let me just start off by saying Carolyn was amazing!!! her service and expertise was amazing and truly an unbelievable experience, i would recommend her to anyone! i purchased 2 s1000rr on june 15th and im working on 3 more bikes for buddies of mines!!! keep in mind i live 200 miles away from this dealership this says it all.
Irving Jai

01 April 2017

First, id like to explain that if my rating was based on the sales experience it would be 5 stars. My 2 star rating is solely based on the terrible customer service of the service department.

With regards to the sale portion, Craig did his best accommodate any requirements/request, is very knowledgable, and provides an overall comfortable experience. He follows up during the entire process, as well as after purchasing the vehicle, even 6 months later.

That being said, the service department has either misinformed me or outright omits important information and expects you the customer to assume knowledge, you cant possible know without actually working there. Not only was the first service rep rude over the phone but the manager, Tony, then came on and proceeded to insult me. Just because no one else has asked the question before to you, does not mean everyone in the world should know the answer. Everyone has a different situation or requirements, its your job to provide the utmost best possible service to warrant return customers. This experience has not only left a bad taste in my mouth, but now i am forced to travel hours for service to another dealer. I guess thats why they can operate in such a manner.

Go there if you want a BMW bike and can service elsewhere, because once they have your money, you are no longer worth their efforts.
Aaron Jennes

22 March 2017

The staff are incredibly friendly and have no issue with letting you take a test ride on a bike you may not be able to afford for quite some time.
Scott Williams

25 July 2016

Great BMW moto center. They seem to have a great respect for the old and the new equally. Excellent selection of used and we'll cared for boxers. Thanks guys!
John Lavazzo

07 March 2016

I really enjoy doing business with these guys. I just picked up my second bike from Max and it was overall a very enjoyable experience. One of the things I appreciate the most is that all the guys are friendly and down to earth. They are passionate about motorcycles, and - contrary to the often snobby BMW brand image of many riders - these guys are real riders and are enjoyable to deal with. This is contrary to so many other local bike dealers. Bike selection is good as is the gear selection, and they offer good discounts, both on bike prices and when you purchase other gear whether accessories or apparel. I highly recommend Max BMW Motorcycles!
Nick Hilliard

13 July 2015

I got my first BMW from here. They are very friendly and non-pushing. All the staff was great and made sure I was being helped. Steve however was the best. He had an answer for everyone of my questions and if he didn't know he found it. They gave me a great deal. Loved Max's BMW. Its too bad I live so far away because i would be back all the time. Really a great place to buy a bike or get yours serviced.