About
Location :
Added by Jopie, at 15 October 2021
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday Closed
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5 Reviews
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25 April 2022
First off AZscapes was great to work with in the planning process and was able to tailor our wants and needs into the backyard. We've dealt with a lot of contractors during our house renovation and they were top notch and we didn't have to babysit them. My biggest issue is after full payment was done.
1. We still had some minor touch ups such as a cracked tile we wanted fix, but the company did such a great job during the install that we were comfortable paying the last payment before the touch ups were done. We were very wrong. We had everything "finished" in November 2021 and it is now April 2022 and no one has fixed the cracked tile and other touch ups we wanted. My wife called four times total and we were able to get a hold of someone once and setup two different appointments for the fix, but no one showed up either time.
2. This one is partially our fault, but for a company with experience since 1986, I wish they were forthcoming with the issue of window glare and turf. The added turf cost an extra $5K and we have lots of burn marks from the window glare. Anyone looking to get turf, realize that double pane windows will reflect light to the ground which acts like a magnifying glass and will melt your turf. Looking back at the process, I wish AZ would have mentioned this potential issue and I would have just gotten sun shades back in Nov 2021.now I'm waiting a month out for a company to install the sunshades. I've posted how our backyard looks now while we waitwe have to cover the majority of the turf to prevent more window glare damage.
The backyard looks great without the painters tarp but their customer service is nonexistent after the install. Do your research and make sure you fully understand the pros and consI don't think this company will tell you the truthat least that's how it feels. It's like trying to buy a new OLED TV and the sales person fails to mention the potential of screen burn.
It's obvious they're too busy to maintain what they sell. If you hire them, don't expect them to ever come back.response / report this review -
14 April 2022
Master AZscapes remodeled our backyard patio last month. We can't say enough as to what a beautiful job they did for us. The patio has been transformed into a wonderful, comfortable respite for us and ready to welcome guests. The foreman on the job, Derek, was the best. He reviewed all our ideas and came up with many himself that made the design turn Into what we imagined it to be. He and his crew SHOWED UP when they said they would and didn't keep us waiting and guessing. The crew handled the job in a timely manner and the guys were all professional and great to work with. I recommend them highly and thank them for a beautiful back patio that we and our two puppies can now enjoy. Thank you MasterAZscapes.
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08 April 2022
I waited several weeks for Ashton to show up to discuss landscaping and improvements to our pool. Met with him on a Saturday morning and we discussed concepts. I was told that I would be receiving a proposal the following Friday.
Long story short, three weeks and three phone calls later (during which Brandy assured me that my call would be returned), I have thrown in the towel and will be seeking another contractor.
The courtesy of a return call would have been appreciated, even if it was an "I'm sorry, we're not interested in bidding your job."
Being "ghosted" the way we were is a huge disappointment.response / report this review -
24 February 2022
High quality work on a difficult job. Replaced irrigation and external lighting. Had to move large rocks and cut dense dense bushes. Highly recommend
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22 October 2021
I had high hopes for this organization after reading some of their reviews. I reached out to them in August and had Mitchell come out to view my home. He was a very nice guy, gave great suggestions and I was sold on using them after our meeting.
A few weeks go by and I don’t hear anything. I followed up, and received a half baked apology. Weeks go by again and I hear nothing. I called the main office and find out he doesn’t work there anymore. As of 10/21/2021, I’ve been passed around, apologized to several times, and I still don’t have a design. I’ve called 12 times, and each time promised someone will help me. I’ve decided it’s not worth it. I shouldn’t have to beg a company to take my money.response / report this review
