Name: Master Buick GMC
Address: 3710 Washington Rd, Augusta, GA 30907, USA, US
Telephone: +1 706-760-2168

Master Buick GMC is a car dealer, located at 3710 Washington Rd, Augusta, GA 30907, USA. They can be contacted via phone at +1 706-760-2168, visit their website www.masterbuickgmc.com for more detailed information.

Location :

3710 Washington Rd, Augusta, GA 30907, USA

Contacts :

Added by Jopie, at 19 October 2016

Monday 7:30 AM – 7:00 PM
Tuesday 7:30 AM – 7:00 PM
Wednesday 7:30 AM – 7:00 PM
Thursday 7:30 AM – 7:00 PM
Friday 7:30 AM – 7:00 PM
Saturday 8:00 AM – 5:00 PM
Sunday Closed

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Tina Lancaster

01 November 2017

I have taken my Cadillac to Master Buick GMC Service department on several occasions. Everyone is friendly and helpful. Charles always takes care of me. I'm told upfront what the cost will be. There's a shuttle service to get me to work if I have to leave my car. Once, when my car took a little longer than normal, I was given a new vehicle to drive. I get status calls so I'll know what's going on with my car and am always told when I'll get it back, which is usually quick.
Martin Robinson

25 October 2017

PURCHASED A USED 2015 GMC DURAMAX REAR DIFFERENTIAL WENT OUT AFTER ONE WEEK 1300 MILES COST ME 1993.98 TO HAVE FIXED AND NOW THE ONSTAR IS TELLING ME TO BRING IT IN DUE TO ENGINE AND TRANSMISSION ISSUES BUT NO CHECK ENGINE LIGHT IS ON AND I PAID FOR EXTENDED WARRANTY THAT IS USELESS , WONT CALL ME BACK AFTER SPEAKING WITH SALESMAN IT IS A SHAME HE WAS A NICE GUY AND WE KNEW ALLOT OF SAME PEOPLE, SAID HE WOULD GET SOMETHING DONE NEVER HEARD BACK , I WILL NEVER SHOP HERE AGAIN!!!!!!!!!!!!!!!

TO ANSWER THE MESSAGE BELOW I HAVE CALLED THE SALESMAN AND HE TOLD ME HE WOULD NOT LEAVE ME HANGING , EXACT WORDS NEVER HEARD BACK! BUT ILL CALL TOMORROW THANKS

NO ONE CALLED BACK DO YOU HAVE A NAME SO I MAY ASK FOR YOU DIRECTLY AND NOW 4 WHEEL DRIVE DOES NOT WORK AS WELL YOU GUYS TAKE THE CAKE I SWEAR

SO JUST TO MAKE ANYONE AWARE THEY HAVE CONTACTED ME AND ARE WORKING TO CORRECT MY ISSUES NOW I WILL REMOVE MY REVIEW IF ISSUES ARE RESOLVED . THANKS MASTERS BUICK GMC
Nick Sanders

16 October 2017

Only two weeks after buying a used truck here I had an alternator issue, contacted my salesman who worked to help me get it taken care of, I wasn't a very easy customer to deal at that time since I was out of town with my family having the problem. My salesman and the manager were very accommodating and took great care of me. I have dealt with this salesman on a few other vehicles I've purchased from Master in the past and will again, thank you Wade and Teddy for standing behind what you sale after the sale.
Arlester Vernon Jr

07 September 2017

Excellent car buying experience. Professional, honest and forthcoming sales people who did their best to meet every single request. I was especially impressed by the demonstrated concern for our transportation requirements during the process.
V HD Horne

03 September 2017

This review is JUST about the service department. This is not my first time with Master's for services to my truck. But this is the second time, both times involved my wife getting the truck serviced versus me, that Master's has failed to uphold the standard I am used to. My truck was brought in for an estimate, then brought back for the actual service and double the amount quoted was 'identified' needed to be fixed in addition to the original amount quoted. And then when the truck was dropped off, it was kept for a few days which is truly an inconvenience to us but tolerable only to find out the problem still exists. $1200 paid out and my truck STILL squeals and squeaks. I am deployed to Afghanistan otherwise I would have dealt with this myself. But I assure you when I return in October I will be there to address it then. Back when Archie Hixson was my salesman, the customer care and support was top notch. During and well after the sale. Something has truly gone awry there at Master's in the maintenance department. I cannot say with all honesty I would willingly have my vehicles serviced there any more. But with me in the market for a vehicle in the coming months I am certain I won't be buying new or used there again.
Matthew Henson

29 July 2017

The buying process was pretty good, they say that "after we sell, we serve". Well, they have failed to submit the required paperwork so I can get a tag, it's been 43 days. Can't get through to talk to anyone, messages aren't returned, and promises not kept. Now I'm the one holding the bag. Good luck!
Kayla Marquez

15 July 2017

I spent 7 hours in here today7 hours. And I have not a single bad thing to say. Everyone was so accommodating. From offering me lunch to offering me a uniform since I must have been over staying my welcome. Charles was a huge help, along with the mechanic who serviced my vehicle. I will definitely be a returning customer.
Sara Oxford

08 July 2017

EDIT: (leaving the original experience below for reference) Within moments of posting my experience on Google I received a call from the owner. She not only apologized but she made it right. I saw how much she cared about the customer service in her business. I am overwhelmed with how badly she felt for our family's bad experience and I am extremely grateful that she went out of her way to make it right.

Horrible experience! Extremely disappointed! I called TWICE to make sure they would be able to service my 2 vehicles. I was told they could do it so I planned my whole day around this and when I got there (exactly when I said I would) they told me they couldn't do it. He said "We don't do that on Saturday." When I mentioned that I called he admitted to hearing my conversation and that it was the other gentleman 's fault for telling me they could do it. This was the SERVICE MANAGER! First rule of leadership: YOU are responsible for the people under you! Don't tell me it was his fault! Especially when you heard what was happening and you had every ability to step in like your job states your should have. We had plans to buy a new vehicle today while we were there and we were very excited. Thank you for ruining our day and costing yourself thousands of dollars in business!
Shannon Drummond

22 December 2016

Wade with pre-owned vehicles was absolutely fantastic. We drove from Alabama to buy a truck. It was a quick phone call the day before to let him know what we would be trading in. By the time we got to the dealership the next day he had all the paperwork ready for us to sign and we were off within a matter of minutes. Easiest vehicle transaction I have ever experienced.
Angel Jackson

21 December 2016

I had a AWESOME experience at Master Buick GMC. The service manager Charles Williams was very, very helpful and I can not thank him enough for helping me with the several different issues that I had pertaining to my Buick. I will recommend anyone to see Mr. Charles if they have any problems pertaining to their vehicle. Charles Williams (Service Manager) is the BEST!!!! Thanks again Mr. Charles
Diane Chiera

21 December 2016

I had a serious issue with a 2016 GMC Canyon that I purchased about 9 months ago. This dealership, from the service department to the sales department, went above and beyond to make sure I was satisfied. Serious kudos go out to Charles and Vinnie in the service department. The service I received from Eddie Overby and Bernard Hughes cannot be matched, it was THAT GOOD. Thanks to everyone at this dealership.
Psk560

15 December 2016

Very disappointed! Checked online website, found a car I was interested in, called to check and make sure it was truly in stock (was told it was), traveled to the dealer to find it was sold last week Beware!
Katie Allmond

26 October 2016

Had an awesome experience today with Bo. Traded in my 2007 Honda CR-V with him for a 2014 Jeep Patriot. Was very reasonable with me & didn't treat me like I've usually been treated at car lots when I go without my husband. Offered me a higher trade in value for my car than other lots I had gone to & worked with me to get my payments at a lot lower than I was expecting! He was very straight up, friendly, honest, & he wasn't pushy at all. I like how laid back this dealership is, & felt at ease the moment I got there which is not how you'd usually feel going to do something like this! Y'all have earned a customer for life!