I have been asking for my membership to be closed since MAY! They have continued to charge my card each month even though I have repetitively emailed, called, emailed, called, contacted HQ - they informed me they cannot help
$345 dollars in charges.. save yourself the time and energy go anywhere but here. I contacted PNC fraud and the local Police station to report them for theft..
Absolutely amazing experience. Max was so nice and my massage was wonderful. Highly recommend this place.
NEVERRRRRRRRR GO HERE I BOOKED A DATE FOR MY GIRLFRIEND AND FRIEND AND THEYBONLY SCHEDULE ONE APPOINTMENT, DIDNT KNOW TILL WE GOT THERE, UNPROFESSIONAL UNEXPERIENCED AND NO COMPASATION DONT GO HERE !!!!!!!!!!!!!
I have been a member here since they opened and go monthly if not twice a month, mostly for massage but have had a few facials as well. I just love this team! I am a former spa manager at a luxury resort in Hawaii (Fairmont Orchid) and am so impressed with what they have done with this small space. Added benefit of free parking and some great shops to check out when you're done. They do a great job of screening their therapists - due to my schedule I am always booking last minute so always have someone different, and they have ALL been fantastic. Keep up the good work, guys!
Horrible policies and customer service
New management, new employees, completely sucks.
I had a membership for a few years getting massages and facials monthly but I recently cancelled. The service is poor. I arrived 30 minutes early and my massage was 10 minutes late (changed for 5 minutes) then ended 10 minutes early because they were behind schedule. I requested to cancel in person and they told me I had to send an email. This did not make sense to me as I signed up in person. I expressed this over the phone and was told, "my manager isn't here right now but we will handle it. sorry for the inconvenience".
Long story short, 4 months later it is cancelled. They refuse to refund me, but expect me to feel comfortable going into this establishment to credit after I went back in forth with "management". I asked multiple times who was behind these twitter fingers, but they didn't want to share.
Interesting how a company can have my card information, my address, my email, workers who have seen me half naked, but fail to share who is responding with such foolishness behind the company email address.
tl;dr: very professional. Very enjoyable. Recommended.
I ended up getting a massage through a long story I won't go into. I never get massages, but here I was. I had a gift card that turned out not to have enough on, so they needed my credit card information, but I didn't want to get any kind of advertising from them. The staff there were very patient, making every effort to keep me satisfied. Then, I got the massage. It was a very relaxing, very calming. The masseuse was really great, especially dealing with my shoulders, which are always aching - perhaps I should rethink my policy of not getting massages! I didn't regret taking the time out to do this for myself. :)
The young lady at the front desk had me smell all these free aromatherapy oils to have on the table. She was then too busy talking to her coworker about moving out of Pittsburgh and being a yinzer. She went on talking about eating Vic's Chest rub to make you feel better. She must have been to busy to let the massage therapist which oil I picked because he knew nothing about it. The massage therapist was not better. He had rough long nails and gave. E little cuts. I asked for light pressure which he did not listen. At the end of the bad massage I had to deal with the girl at the front desk. This time she tried to keep upselling me things when I kept say no! Overall I was very disappointed. I will not be going back. I get a massage once a month, if able, and I will find somewhere new!!!
Do not I repeat do not do business with them they will refuse to cancel your services with them and will not refund money for services you didn't use!! Find another wellness spa! No one there knows the policies and they are very dishonest!!!