About
Location :
Added by Jopie, at 16 April 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday Closed
Gallery
Add missing information
13 Reviews
-
01 December 2017
If they could let me check "no star" I would. I brought my new 2017 Cherokee in June and already had to take it in for a rattle in the back seat. I took it to Mancari's and they found the back seat adjuster needed to be fixed. They had to order the part. That was in October and no one called when the part arrived. I had to call to find out if the part was in. The next appointment was November 27th almost a month later. Took the day off work and got to my appointment at 11:00. I sat in the waiting room until about 12:30 and went to find out what was going on. It looked like they started working on my car. At 2:00 I went to check again and the car was in the same condition it was at 12:30. I talked to Jim Jordan the service manager and he said they are having issues the mechanic couldn't fix the car. I sat there for 3 hours with no one telling me anything. All in all it took 20 hours for a job that should have only taken 1 hour. It was one of the worst customer service experiences I have ever had. The mechanic lied and said he was working on the car when I clearly saw that he wasn't. They continued let the mechanic, Mark Raymond, who couldn't figure out how to fix the issue in 8 hours to continue to work on it for another 12 hours. Then they broke something else that was working when I brought the car in. Maybe that's why it took 20 hours. It doesn't seem like the mechanics know what they are doing. It also doesn't seem like the management team cares about that at all. The management team of Jim Jordan and Nick Youngblood are not very professional. They have no customer service skills whatsoever. The mechanics get zero stars and also the management team get zero stars. They lost me as a customer. It was a very frustrating experience. Maybe Chris Mancari should take a look at the comments on his website and try to fix what's wrong. They don't care about keeping customers!
response / report this review -
30 November 2017
If I could give no star that’s exactly what they would get. The service department is terrible. They can’t fix vehicles and handle customers with poor service and professionalism. I’ve purchased two vehicles from them and only had them serviced by mancari and each time the vehicle didn’t last more than four years. First car was a Dodge Journey. The head gaskets went out within four years. Traded in for a 2016 jeep Cherokee. Transmission has been slipping for a while now and to no avail no repairs. Can’t duplicate my complaint. I’ve brought this vehicle in more than six times for the same issue, no resolve. Nick Youngblood the service manager stated that he would take me out on a road test to see what I’m having a problem with, never happened. I called him several times and left voice mails. No call back! Tech stated he drove my vehicle for 8 miles didn’t drive 1mile. When he was questioned about the mileage he simply stated because it’s nothing wrong with the car. My issues are that I purchased a extended warranty as well as I’m still within the factory warranty, why isn’t my vehicle fixed? Why can’t I get quality professionalism? Instead I stood and watched them laugh and joke at my expense. How insulting and hurtful. I returned the vehicle with a check engine light and service transmission message in the vehicle cluster and again, they can’t find anything wrong with my vehicle.
response / report this review -
28 October 2017
Back at the end of July, I had a bunch of recalls I needed done to my Jeep. I made the appointment, and they found out they needed to order some parts. Fast forward 8 weeks, after the strike, I made another appointment to get those parts installed onto my car. I made the appointment for 4:30 on a Thursday after work. I arrived and they stated they could not install the parts, for it took 3-4 hours for installation and they close at 7pm. They never told me that their hours changed, and the person who took my appointment down should've known that it was going to take 3-4 hours for this part to be installed and suggested I come another time. I just drove in rush hour traffic to get my car fixed only to be turned away. They suggest I leave my car overnight. I need my car for work and they have no rentals. They suggest I bring it in that Saturday at 8am.
Fast forward to today, Saturday, October 28th. I bring the car in at 8am and leave it there, thinking it was going to take 3-4 hours to get this part installed, as previously stated. They called within an hour stating the part was installed and my car was ready to be picked up.
This place sucks. Seems like I was lied to and taken advantage of. Someone at 4:30 on a Thursday just didn't want to do their job, saying it will take 3-4 hours for a job but it only took them an hour. I will never go to this dealership again. Horrible service, horrible communication. STAY AWAYresponse / report this review -
26 October 2017
This past weekend, I decided to stop by the dealer after my original appointment at a different dealer fell through because they scheduled to test drive a Grand Cherokee but when I showed up the car wasn’t available. My wife told me about A dealer she saw on TV, Mancari’s, and we decided to stop by. We walked in and were greeted by Kaled and he was very helpful and made sure all of my questions were answered. He was very friendly and had a lot of patience while I was discussing the price and finance options. Overall it was a great experience and I will definitely return to Kaled at Mancari’s to purchase my wife’s dream car, a Wrangler.
response / report this review -
07 October 2017
They never explain the warranties they ever explain the expiration of warranties however when they quoted me $1100 for brakes and two rotors after waiting for two hours I knew I was done with them..
response / report this review -
04 October 2017
I love the service hours, and I loved the service performed. The price was right in line with hat I thought it should be. However, I can't return because you don't take American Express. Bummer!
response / report this review -
01 October 2017
The place to buy your car! I did! Love the service and free food!
response / report this review -
27 August 2017
Today I financed my first car , a Jeep Patriot with the lovely help of Kaled Diab. Great salesman, and very patient, it was awesome working with him to get my dream car!
response / report this review -
10 May 2017
Great people I've bought 4 cars from here they are a awesome dealership to do business with. They will move Boulders​ to put you in the car you want. Service, finance and part's I tell people about Mancari's all the time.
response / report this review -
09 May 2017
Very shady and was lied to. I was a retutning customer and was very pleased with my 1st purchase here but i did come back 3 years later and had a very unpleasant visit. I went in and was discussing prices with what they had on their website and what they told me when i got there was just the first part of several bad events. Not did this sales guy lie to me about his prices but i seen that benthaus dodge in tinley was honoring their in house price and the incentives. When i brought this to the saleman attention this is where it started going more sour. He was very rude telling me i didnt know what i was talking about and was starting to get rude at me. Not only did he do that but when we took a ride in a vehicle we ran out of gas and he also told me the warranties on their trucks changed and it was a 3year/60,000 miles when that wasnt true either lol i mean i dont know if i got a bad salesman but this was one of those things as us buyers fear is trying to be taken advantage of and lied to and then on top of it i was a little disrespected. I am now taking my business from now on to the benthaus dodge in tinley not only are their prices honored but they are lower than anywhere you can find and a huge selection. I was very disaapointed in mancaris dealership because i came in with high hopes as a returning customer. Oh and when i asked about my truck the salesguy and the guy at the front desk were whispering and were a little rude when i asked for my keys. I have bought a few cars from manacaris but because of how i was treated and actually LIED to makes me wonder what mancaris business model is now a days.
response / report this review -
09 May 2017
Let me start with the fact that I already knew going into the dealership that I had bad credit so I was humble enough to not expect to get a new car with all the bells and whistles. The guy I talked to on the phone named Ray was pretty helpful in getting me into the dealership, promising that the car I was looking at (2013 dodge charger) was still there and ready for a test drive. When I arrived I asked the salesman (Chad I think??) If he could run my credit first because I don't want to waste any bodies time. He runs it and suggested I like at a new charger because it has a few rebates which is essentially free money, OK cool. Then the games begin. If I wanted the new charger I had to put down at least $5k. I didn't want to put down that much, not for that car anyway. Then he starts suggesting all these really small cars I didn't like. I ask can we look at the car I was originally there to see, which was about $4k cheaper than the new one. NOPE! Can't because it needs about $2500 in work, needs new tires and tie rods. Why is it on sale if it isn't even road ready?? How was it ready for me to test drive 2 hours ago but not now?? I thought by being upfront with them they would be upfront with me, obviously this was not the case with these guys.
response / report this review -
26 April 2017
I both a 2017 GRAND CHEROKEE 2 weeks ago and the sales guy was awesome and when I left with my truck I was like .. it was a good deal , then I took it for a service that I both (anti rust , paint sealer ect .. ) then they call me to state that mother nature threw some wood and put a dent on my NEW TRUCK but they will fix it , 1st of all it was not windy and the miles on my truck were way off with that say I think someone took it for a joyride and hit it with something , Im still very mad about the situation , I drop over 40k on this dealership and they treat me like a child that don't know anything , thay did fix it and the body shop guys were awesome to me , when I pick up the truck 4 days later the guy hand me the keys and tell me here you go the truck was all dirty with some sticky stains and dint even explain what was done to the truck or anything , very unprofessional and to be honest I think I got fucked , the least I was expecting is to have the truck clean and perfect just how I left it the day I took, I will never EVER will consider this dealership or recommended to no one.
response / report this review -
23 April 2017
Truly a family experience. Make sure you deal with Gustavo L, as he will go above and beyond to make sure your comfortable with your car deal! Thanks
response / report this review
