This it's the worst bank ever, they are so unprofessional, rude and nasty. Please stay away from them.
Javier Flores
· hace 2 segundos
I live in the area affected by Hurricane Irma.Many companies are giving extensions to pay any debt you have. Thats not the case of MPS Credit Union.
First I called on September 13 and some lady representative told me not to worry because they are giving 2 weeks extension(unfortunately I did not take her name)So,this Monday what a big surprise when I checked my bank america account and they charged me as usual.I called them and wait for 30 mins after that the lady said I need to WRITE A LETTER and the extension could be for the next month,October.So decided to go to the nearest branch on 2190 nw 72 avenue.The same answer:Collection Dpt only can give extensions for October.
I am a punctual customer for 2 years,never asked for any extensions and now when I need them most they just CAN NOT give me any help.
Is very frustrating.
JF
Absolutely awful customer service.
Pleasant experience. Pretty organized. No complaints at all.
Was at the Doral Branch today was there for 3 hours so they can tell me that the Branch Loan Manager is at Pinecrest Location and they will call me tomorrow ..What kind of Bank are they running all i wanted to know was at what rate can i get a loan for ..Leaving a client Hanging is not really professional.
Always an inconvenient experience when dealing with someone over the phone.
un servicio pesimo nadie contesta los telefonos llebo dias llamando a mi loan officer vivian corchado es increible la falta de respeto hacia los clientes.
The Best been the 15years