Great experience at this Dealership purchasing a Pre-owned 2013 Ram 1500. Worked with Cliff in sales and Steve in finance. Very comfortable place to do business. They make you feel right at home. Will be needing another vehicle in the spring and won't hesitate to go see them again!
I have a 2011 Mini brought in for footwell mod under warranty they did it in a timely manor. Only giving 4 stars because of after service they cleaned the out side of my car it was not a good job. But also when I pulled in I had low tire pressure in one tire you would think any service technician would just put air in it. But they didn’t. I have been working in a car dealership for 9 years now and never had this problem with other dealership.
Great service. Ed is the best. He is 100 percent right when detecting problems. Great dealership.
My engine light came on as I was on an emergency trip. I pulled into mini of Bedford told the tech what was going on and I need fast because it was an emergency. My car was in the garage in under 5 minutes. In about 5 I was told it was a sensor and they we're fixing it. With in 16 minutes of when I arrived without an appointment I was back in the road. Car fixed. I did not even stay to sign out. They mailed me the warranty paperwork. Old fashion customer service with a smile. Excellent!!
Ed is awesome! I went in for inspection and a recall. My car needed some regular maintenance as well. I chose to wait in the waiting area which is always stocked with coffee, water and soda as well as snacks and muffins. Being able to sign on to the wifi is an added bonus. I call it my "quiet" time. No one there to bother you. When my car was ready Ed went over everything that was done. Including removing the pitch on the hood that I had asked about :) Even better my car comes out clean and shiny!!!
It's a dealership. I don't know if it was because they wanted me to buy a new MINI, or they were just an a-la-carte facility, but I was disappointed after talking with other MINI owners regarding company support to find that the Bedford facility didn't seem to get the memo. I bought a used MINi and brought it to them for an overview. I believe my local mechanic could have been more helpful.
Great Experience!
I have a hardtop cooper s
Bought my mini from them about 2.5 years ago with a manufacture warranty and I bout the maintenance package and the two just expired recently. The salesmen were not pushy by any means when I bought the car and were great to deal with.
They always got everything done for me in a very fast and professional manner. Only major issue I had with my car was replacing the clutch ( manual car and previous owner had been rough with it ). Mini was awesome and honored their maintenance package!!! The car was back to me in less than a day and a half from these guys so no complaints with the speed of their service!
Their service manager Ed was great to deal with. Had a friend's son once and it took me forever to get the car seat in and out. He met me outside with the paperwork when I showed back up to save me some and hassle time! Great dude! I've put 56,000 miles on this since I've owned it and would gladly buy another vehicle from them!
Outstanding. Period.
I work at a Local Family Dealership in Southern NH and honestly fret having to go to other dealerships. Mini of Bedford NH is the complete opposite of what your average Joe expects a dealership to be like, let alone, someone who works at another dealer in the area with many awards for customer satisfaction. i would and have recommended mini of Bedford to anyone and everyone i have met that drives a mini, outstanding service customer satisfaction, spotless dealership including service, pick a place on the floor anywhere in the building and you could most likely eat off of it. long story short, great, outstanding service and customer appreciation.
and they care about your valuable time too!
I really enjoyed my visit there period I haven't had service done therecomma but have heard from other people that they do a great job
Buyer beware on the wheel and tire protection, paying an extra 33 dollars a month for nothing, we were told it covers any damage to tire or rim he even had his tire in office, not true after dealing with a blow out, we were told tires were not covered because the tread on it was to low save your money not worth it. its going to cost me over 1500.00 over the course of the loan i could replace all tires and rims for that amount on my mini
I've had so many dicey experiences at car dealerships over the years, and Mini of Bedford really showed them all up. I called ahead of time to see if a used Mazda was still available and it was. Showed up 2 hrs later and it was out front, washed and ready for a test drive. Within minutes we were on the road. The salesman wasn't too pushy and just let me drive the car--exactly what I wanted! From there, the process of purchasing the vehicle was to be expected--overall super easy and everything went smoothly. If you're in the market for a mini or if they have a used car you're eyeing, I wouldn't hesitate giving them a visit.
I have never been treated so well when buying a car, From sales, to finance, to service (Nikky & Ed are the greatest), to the receptionist. This is an amazing dealership. I got the car I wanted and the price I wanted. The deal went through seamlessly. The finance manager was very friendly and made this a great experience. I have had my mini now for a year and have been in and out of the dealership at least 7 times adding on accessories. They always give me the best deal and do a perfect job. No matter what you are having done they always do it with a smile and are so friendly and professional. In the last 9 years I have had 7 cars (looking for that perfect vehicle). I have never been so happy as I am with my mini but more importantly the great experience and friendships I have developed at Mini of Bedford. I would recommend everyone looking for a car to get a mini and do it all at Mini Of Bedford you will not find a better dealership for all your needs. This is the greatest place and I look forward to seeing the team each and every time I go in there.
Loyal for life, Jillian
I purchased a used vehicle from MINI of Bedford approximately two years ago and can still remember the experience today. Most dealerships and their salespeople are extremely pushy, so I never look forward to purchasing a vehicle. The salesman that I worked with, Van, was fantastic. I stopped by their location three times before finally deciding to purchase the vehicle and not once was I pressured into anything. I was given a business card and was not bothered again while I looked the vehicle over on my first visit. After that, Van answered all of my questions and made the trade-in process very easy and pain-free. Even when it came to meeting with financing, there were no points of irritation or pressure. I've had salespeople get frustrated with me reading each document, telling me all I need to do is sign on the line. The folks at MINI of Bedford never did that. They took the time to work with me and I never felt pressured or rushed. Thank you for such a great experience!