Name: Lowe's Home Improvement - Corporate Office
Address: 1000 Lowes Blvd, Mooresville, NC 28117, USA, US
Telephone: +1 800-445-6937

Lowe's Home Improvement - Corporate Office is a point of interest, located at 1000 Lowes Blvd, Mooresville, NC 28117, USA. They can be contacted via phone at +1 800-445-6937, visit their website www.lowes.com for more detailed information.

Location :

1000 Lowes Blvd, Mooresville, NC 28117, USA

Contacts :

Added by Jopie, at 06 April 2017

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Casa Linda Apartments

28 December 2017

Do not purchase anything from this company. I ordered a stove and refrigerator on 12/8/2017 and was told it would be delivered by 12/22/2017. I was also told the day before delivery I would receive a phone call with a 2 hour delivery window. Neither happened. I was finally given a delivery date of 12/27, with a call the day before to give a delivery window. Once again, nothing. I spent over 2 hours trying to talk to anyone at the local store that was managing the delivery, got transferred a lot, hung up on a lot, got hung up on by a surly, and very unprofessional appliance employee. Called back and was then told there was not a manager that could speak with me. Called the corporate customer service number, and was left on hold for over 30 minutes. They could not explain why this was being allowed to happen, then they tell me, the items I ordered have not even been received We are a small apartment complex and this is entirely unacceptable. As of today, Lowes will not be receiving any additional business from us, or our owner’s construction company.This company has some serious, and fatal flaws, this type of treatment is why Gander Mountain, Circuit City, and Builders Square could not keep their customers and were forced out of business, as they should have been.
Steven Jordan

28 December 2017

Lowes randomly cut off my credit card despite having never missed a payment and having paid my balance in full. I can't even reapply because I don't qualify anymore even though I faithfully paid them thousands of dollars in April. I will never shop here again unless I get a formal apology and my card back
Dolcy Hooper

25 December 2017

BUYER BEWARE !!! We went and purchased our tree from Lowe's, Christamas Eve we wake to find hundreds of critters all over our living room. I called and spoke to Trent the "manager" at the Gastonia Lowe's which expressed no concern nor empathy of what we are experiencing. He stated all he can do is refund the money, well, as I see it; their product caused havoc on our Christmas, not to mention we are getting ready for Christmas Eve dinner. BUT now thanks to Lowe's and their superior quality productwe need to purchase an artificial tree, decorate it, and have everything ready by tonight! That goes without mentioning the disinfecting process we need to accomplish first! We will NEVER purchase another tree there again! If anyone else has purchased and experienced this problem we need to unite and take a stand, they claim excellent service-customers mean something to them, well as of today they have yet to prove any of that!
Grant Van Riesen

05 November 2017

We purchased a new washing machine on line on Wednesday. We were notified that we would receive a phone call setting up a delivery time. On Friday, I finally called them. They stated that someone from the Sioux Falls Store would contact us to set up a two hour time frame for delivery and install.
When the Sioux Falls store finally called, they would not allow me to set up a time for delivery. They stated that it would be "however they go on the truck". It is now 4 PM Saturday and my wife called to see what the issue was. Evidently we were the fifth delivery on the second truck for the day and that they would be there around 5:30 PM.
After being put on hold for over six minutes while they tried to figure out our delivery. My wife waited at home all day with no contact from Lowe's. Customer service was very poor, and the people assisting you on the phone are not apologetic or know anything about your order.
We will never order another item or shop at Lowe's again.
Terry Brown

02 November 2017

I purchased a LG front loading washer from Lowe's. The salesperson told me as part of the purchase, I would receive a rebate. He provided me the rebate form and the "Lowe's" information sheet showing that the washer I purchased qualified for a rebate. I followed the directions and sent the form in. Instead of receiving the rebate card, I received a notice from Lowe's saying that I did not qualify for the rebate. I called the number provided in the notice and asked the Lowe's representative to explain why I was not entitled to a rebate. He gave me Lowe's interpretation of the rebate offer which was inconsistent with any reasonable interpretation of the offer and was the exact opposite of what the salesperson told me at the time of the purchase. I believe that Lowe's is perpetrating a fraud on its customers when it plays games like this. Lowe's needs to educate their sales people regarding Lowe's strained interpretation of its rebate offers. Sales people should not have one interpretation and Lowe's rebate center have a different interpretation of the same offer. I am a retired Marine. Lowe's offers retired military members a 10% discount on some items. I would prefer they keep the 10% and simply be honest with its customers.
Carlos Yeung

22 October 2017

My recent shopping at Lowes was most disturbing. I ordered three boxes of hinges on-line to be picked up at Hillsborough store NJ. Upon notification ready for pick up, I went to the store. The woman at customer service told me they only have one box in stock and could find the other two therefore cancelled my order. I asked why wasn't I informed? She said she had no idea and just printed the invoice and showed me the "take it or leave it attitude." I told her one box is not enough and must have three. She said go on-line to check other stores and even if it shows in stock, it may be available. I said then what is the purpose? I checked on line right there and showed they had 9 boxes in stock. She turned me to another woman named Penny who was much more ruder. She said the store inventory is often inaccurate. I told her my card was already charged for three boxes, I want my credit back for the other two. She held up the invoice and shove it right to my face and yelled " This is the invoice, the invoice, look at it you are only charged for one box." I was really upset and then another person came up and told me they found the inventory and was getting two more boxes for me.

The whole incident was the most unpleasant encounter. It wasted not only a lot of time to get to the bottom and also was treated in the most ill-mannered and disrespectful demeanor. The staff there were simply coarse and ignorant. I would not give Lowes even one star if there was a no or negative star choice, I will not think twice to rate it the lowest.

I will never shop at Lowes again, at least to the Hillsborough NJ store.
Dorene Doerschler

20 October 2017

If I could give you a -200 I would. I have never experienced such lack of respect for customer in my life. After 6 phone calls we finally got it sorted out but it should have only taken one phone call to your customer service center. After explaining the situation 4 times, and telling them that the fireplace heater had been red tagged by the propane company and HVAC tech they told me it had to be a Lowe's tech to look at it to be deemed un-repairable. Guess what. No tech in our area so was going to refund us our money in a merchandise credit.NO way. Do you really think I would want to deal with Lowe's again after all of this. I don't think so.
First of all, your cashiers should be taught to explain to the customers that they are buying a protection plan, not a replacement plan, which you don't supply for anything over $200. Second of all the first person I talked to could hardly speak English. It was very hard to understand him and instead of getting me a tech for repair he turned me over to the manufacturing company. After explaining to them what the problem was, that the unit was leaking propane and the repairman had tested it and the fumes ignited, he said it couldn't be fixed and to get a refund from Lowe's and that the mfg. company had told you that.
My last phone call has to deal with getting a check sent to us due to the fact that we will no longer deal with Lowe's. After being on hold for 20 minutes with no one coming back to the phone I had to call again. Put yourself in the customers shoes for once. Is this how you would want to be treated? Is this how I would want my family or friends to be treated when they called? I can guarantee that this will hit social media and there is nothing worse than having someone say something bad about your business but I guess you don't care.
Maggie Bailey

11 October 2017

It is very sad that corporate greed is ruining your stores. Home Depot just got not only my business but the business of dozens of friends and family. Maybe someday you will figure out that it's worth while to try to keep your good employees, instead of only worrying about your bottom line.
Ken Fort

31 August 2017

I purchased an appliance online to have delivered to my house for installation. I was promptly called the next day to set up installation. The person told me the only refrigerator that I purchased was the floor model, did I want that. I said no and asked if there were other ones in the are, she said there were 2 at a store about 20 miles away, I asked if she could see if one of those was display, she said yes and would call me back. That was 2 days ago, I go to the store today and the salesperson tried to locate me one. No luck, then at checkout when I go to get a refund, they tell me my order was canceled and that I should have received the credit back into my bank account. I get home to fine no credit has been issued so I call the store and ask to talk to a manager, the operator says sure and hangs up on me. I've spent a lot of money at Lowes over the years but I'm finished. I'll take my business elsewhere from now on.
Cobalota

28 August 2017

When you buy cabinets. There's no follow up from the store to the consumer. If somethings wrong with the cabinet. It takes forever to get done. Plus you have to do all the follow up yourself . There's no quality control from the company to get the cabinets from. And when Lowes or the cabinet company make a mistake. The installer has to come back and get paid no extra money. Let's just flat out wrong. I don't believe it's the store I believe it's the corporate office that just doesn't have the right policy to get things done early.
Sales Team

13 June 2017

The worst staff ever! Chad is a horrible assistant manager that doesn't have a clue as to how to assist a customer. I was in the store and asked to speak with a manager. The entire time, the manager was helping me load my vehicle. Chad the manager never said he was the manager the entire time. I went back into the store and ask for a manager again and Chad answered the phone and I asked him if he could help me. He refused until I was persistent. When he finally came down, I noticed it was him, the guy who helped me load my items. In my mind, I'm questioning the integrity of him. I told him how rude and ugly his cashier was to me and I asked for her name and he said he couldn't give it to me. However, what's funny is that she has a name tag. What's the difference? Needless to say, the staff racially profile customers. I will never go back to that store to purchase 1 item again. If you are a customer an ask for assistance from the staff and management preferably Chad please don't expect a good result. Also, if you make a large purchase that may send a red flag which might result in a negative outcome.
Michael Spaulding

12 June 2017

Horrible customer service! I strongly recommend NOT using Lowe's for any shape or form of installation of any kind. We had roof and siding done through Lowe's and it was a complete disaster from day 1. Giving them a 1 rating is too generous. We have already had to take them to court and won due to pathetic workmanship and service.
L Williams

10 June 2017

After reading all the reviews I know understand why I am getting the run around and misinformation on an online purchase LG washer/dryer placed on 06/01/2017 that stated delivery date 06/12/2017. Called the 800 number after receiving a phone call from the local store in my area (David) that said if I could commit to a new delivery date 06/16/2017, I said why? When I purchased the washer/dryer online it stated a delivery date 06/12/2017. I called the 800 number on 06/08/2017 to confirm the eta on the washer/dryer is on scheduled and Heather told me the washer/dryer will be delivered on 06/12/2017. I placed a call today 06/09/2017 to the local store to confirm delivery/install date on 06/12/2017 and no one would answer the phone; so I called the 800 number and spoke with Kevin and he told me the washer/dryer never left the LG plant and that the scheduled eta is now 06/16/2017. What a coincidence the delivery date is now changed to 06/16/2017 and this is the date (David) was asking me to commit to. Kevin told me that it would most like be near the end of the month to install the washer/dryer. I did receive a call from the Jay ,Asst. Mgr local store today (06/09/2017) and said corporate headquarter contacted him about an unhappy customer; however, he was not clean about what is going on, I informed him of the problem about the delivery date on a washer/dryer purchased online. I am know waiting on a call from the store manager. Basically, there is nothing they can do on the weekend about this issue, because the LG plant is closed on the weekends. Will update POST after conversation with store mgr.
Don Krow

29 April 2017

Needed a storm doors installed on front entry and another door on lower floor. The young man who installed did a great job. But the wood sent to be used for a build out on the front entrance is terrible. It should have been finished wood, not wood that looked like scrap wood. The man who did the measurements came to check on the job and said he was embarrassed. It was already up by the young man. The Larson doors themselves are very well instructed, secure and look great. But my husband and I will have to use a lot of wood filler, sanding and painting to make them look presentable. The person who called to ask how we liked the work, I told him how I felt, he did not apologize or ask what can we do to fix your problem. he just said I will make a note.
Linda Roark

13 April 2017

WORST EXPERIENCE EVER!!!!! First off we purchased roof, gutters, windows, siding and doors in November 2016 we spent 36,000 dollars to get the whole outside of our home done. We thought we were being treated fairly with the price they quoted us. The roof and gutters were done immediately which we were please with. We did have to wait until January 23rd for them to install the windows, siding and doors. Which was no big deal. We're patient people. everything was coming together nicely until the very end. one side of our house a wrong window was installed and they also installed damaged siding. Lowes decided that they would replace it. However they wouldn't warranty their work. Therefore if it came out looking like it did the cost to have it replaced was on us. We fought with them about that to make a long story short its almost May and our siding is not fixed. It's ripped off exposing the underneath to the elements and we are trying to close on a refinance and can't until it's complete. We have been getting the run around for months and nothing is getting done. Worst Customer Service experience ever!!