Charlie was very knowledgable about the cars I was looking at and was willing to take the time to answer all my questions. It was a very positive experience working with him.
Charlie was excellent to work with. I have purchased my last 4 vehicles from this dealership and have always gotten superb service from the sales dept.
This is my third vehicle from this dealership. Every transaction went smoothly with no surprises. John Ray, Ron, Staff and service department are great!
Luis Pena provided a very welcoming service. He accommodated my very busy schedule, answered all my questions, and gave me the car I wanted.
just recently purchased a Mercedes GLS 550 from Florian. Florian was great and answered all my questions and at no time did I feel pressured to make a purchase. Napleton's did not have in stock exactly what I was looking for. Tim Hayes was able to make changes to what they had on order to get me exactly what I wanted. Florian and Tim were both very professional. I will definitely be back when I'm ready to trade up to the AMG!
All I can really say is all around excellent service! I always feel welcomed when walking into Napleton Autowerks. Every employee welcomes you when you walk through the door. They really take their time to acknowledge you and make sure you are being taken care off. Over the past three years I personally have purchased three cars with napletons salesman Luis Pena. He was a great help when my girlfriend was ready to purchase her first car and took his time to find us the perfect one. He also helped when deciding which car was right for me. He always listens to what exactly you want and gives you as much help as he can offer. He is truely a spectacular salemans and I will continue to purchase cars with his help.
My husband and I were at your location a few weeks ago and received wonderful service. We were there for service on our car and realized that we were going to need to purchase another vehicle. Casey immediately started working with us to try to find us a car. She took the time to listen to what we needed and then she went over and above trying to find us the perfect car. Unfortunately we were relocating out of the state and ran out of time. However because we received such excellent service at the Mercedes-Benz in Rockford we went to the Mercedes-Benz in our new area because of the exceptional service we received in Rockford. We were able to purchase our vehicle from the Mercedes-Benz dealership in our area. Thank you Casey and Mercedes-Benz for your excellent service.
I was very impressed with my overall service and everyone there made my shopping experience a great one ! I want to send out a special thanks to Luis for being there for me and also all the others thay assisted in my purchase great teamwork !
I worked with Justin Reid on the purchase of my new GLS. Very knowledgeable and helpful. He went above and beyond to make sure everything went smoothly!
I bought a 2017 Mercedes C43 last year on Black Friday! After shopping for about a month, I found my car at Napleton. Great customer service and guidance to help me make the best decision. Thanks to Amanda Gore, John Pokorny, and especially Luis Pena which took care of us, he provided all the information we had to know about the car and the benefits from buying the car at Napleton. He knew everything about the car, so he saved me a lot of time. I always stop by and chat with them. If shopping for a car ask for Luis and you will have a positive car shopping experience.
From the moment we contacted them until we left with our new Mercedes everyone was exceptional.Tim Hayes, Justin and Nate.
They are all true enthusiasts about the products they sell and service. Complete pros !
Highly recommend Napleton in Loves Park !
We bought our used van from Napleton Loves Park 4 years ago & have been pleased with the regular contact of mailings & phone calls. They have always been concerned that we are happy with our purchase & letting us know they are there for our next purchase. We enjoy the weekly free car wash even though we don't always use the benefit. On the Mercedes side, Tim Hayes will find the particular car you want & transport it to Loves Park. They can even deliver your new vehicle to your door. Thanks Napleton.
Most car buying experiences are lacking something somewhere. Tim Hayes at Mercedes Benz in Loves Park is everything you would hope for in a high line auto transaction. I will recommend him and this dealership to all. Fair price for my car, fair price on their car and respect all the way through. Thanks Tim.