With it being my first time getting a brand new car I always expected to be at the dealership for a long amount of time. I was surprised how quickly everything was done. Frank did an awesome job explaining to me all the paperwork, warranties and extra costs and was able to work with me on the additional packages I purchased. With buying the extra packages I didn't feel pressured into buying them and felt no buyers remorse after doing so. I look forward to doing business with them in the future.
Best place for Mustang fans! They can outfit the car any way you want. I have never had a dealership I really liked until I went there.
Bryan Pence and Lebanon Ford is amazing! My husband and I are first time car buyers and they made our experience pretty much easy and awesome!
The team at Lebanon Ford made sure I was happy. Starting from the ordering process, and going all the way through service, accessories, even Finance, ALL of them got me excited to buy and kept me that way until I drove off the lot. So thrilled with my 2018 F-150 and Lebanon Ford. Special thanks to Jeremy, Russ, Dan, Courtney and John!
Have always had a great experience here, whether purchasing a vehicle or getting a vehicle serviced. Highly recommend Bryan Pence if you're purchasing a vehicle.
Recently purchased a new F150 from Lebanon Ford. Couldn't be happier with the overall experience. Freeda Floyd is extremely professional and knowledgeable. Provided a fair price and the outstanding customer service. I would strongly recommend to anyone in the market for a new vehicle.
I will preface this review by stating that i did not end up purchasing a car from Lebanon Ford, but i did want to share my overall experience. The quickest was to explain how they negotiate the price on a new SUV is typical. I went in and looked at an Escape. I explained i would come back to bring my girlfriend in to look at the SUV too. After coming back and looking at the Escape again I put my final offer in (we had already worked out numbers a couple days before). They came back with another number and kept talking and pushing very hard to make the deal. I stood up and to shake the sales man hand and say thank you and he went back up to work out another deal (still too high). After I again went to leave the sales manager stopped me to talk more and convince me I should pay over my budget. I know they are tying to make a living but I also have to have money. So eventually I left and am glad I did. Went across the street to the Chevy dealer and they had a super friendly staff that worked with me and we came to an agreed upon price with no stress or much back and forth. I just didn't appreciate the constant back and fourth.
I bought a new Mustang GT and put a Roush SC on it. Frank was very helpful through the purchasing of the vehicle up to the work that was performed after the sale. Also a shout out to Josh in service who coordinated all the work that had to be done. Both these guys were great to deal with. I will be a return customer. (I've now bought two vehicles from them.)
We were searching for a vehicle. My first experience was with Courtney over the phone. She was knowledgeable and helpful on figuring out exactly not only what we wanted, but also what we needed. My appointment on site was with Tom, he to qualified what we needed and our budget. He found us exactly what we wanted and needed at a price that was in our budget. He was friendly and did not pressure us into the sale, which made it very comfortable. I would recommend him to anyone looking for a vehicle. When we wrapped up with Greg in the Finance Dept he also worked through everything so we were comfortable without a huge pressure. All in all - every person we worked with gave us A+ service and we were very happy. We are very happy with our purchase, and will be sure to recommend Lebanon Ford to anyone looking to purchase a vehicle.
Lebanon Ford was amazing to deal with. We had been to three other dealerships around the Dayton area and they were too busy playing the "car salesman game" to try and help me out. Bryan was able to give me a great deal on a new F-150 in 10 minutes whereas other places were still trying to haggle with me days later. I told them I went with Lebanon Ford and would continue to give them my business in the future.
I leased a Ford Fusion about 6 months ago and when it was time to purchase 2 more vehicles, I didn't even shop around. The level of service is top notch. Every person I have dealt with at Lebanon Ford has gone out of their way to be friendly, helpful and they know the product. I have worked with Tom Nickell and Brant, both are great guys !
Never had a better experience buying a car. Great deal, superior quality - and Kevin is an honest sales professional who will make your experience there fun. Great gang at Lebanon Ford - and will be my recommended place for anyone looking for a car.
I have gone to Lebanon Ford for a matter of years and I always work with Aaron. He is friendly, easy to work with, and very down-to-earth. He always wants to make sure that you are buying the car that you truly want and makes sure that you're fully updated on the purchasing process. I also love that he lets you actually look at the selection and doesn't push you into making a purchase that you're not comfortable with. Great guy to work with!