Lazer Kraze Laser Tag NKY
1335 Donaldson Hwy, Erlanger, KY 41018, USAAbout
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Added by Jopie, at 31 January 2017
Opening Hours
- Monday Closed
- Tuesday 4:00 – 9:00 PM
- Wednesday 4:00 – 9:00 PM
- Thursday 4:00 – 9:00 PM
- Friday 4:00 PM – 12:00 AM
- Saturday 11:00 AM – 11:00 PM
- Sunday 12:00 – 8:00 PM
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12 Reviews
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24 December 2017
We've had a couple of birthday parties here and have been pleased each time. The party guide was friendly and provided enough guidance to keep the party moving without us feeling rushed. I highly recommend it!
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13 November 2017
So much fun for children and adults! The service was awesome as well,went for a birthday party! Check it out for events or just a day of fun!
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27 October 2017
Wacky Wednesday is the best. You can't beat the price. My Spanish club members and I had a great time. The staff was very friendly, always smiling!
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27 October 2017
Great place for a kids birthday party, staff was very Accommodating and pleasant.. Will go back good atmosphere.. they have trampolines and video games also
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19 October 2017
The day I went they had a large group of people. They allowed too many people out at one time on the floor. It was just way too crowded to enjoy yourself. You are always running into someone. And the games out front are horrible. Don't waste your tokens.
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26 September 2017
I've been in twice now and each time I had my kids and played rounds of Lazer Tag. My problem isn't so much with the facility itself but with the fact that there is no real monitoring of the lazer tag area. Rules are not enforcedpeople running, kneeling, laying on the floor, which is part of the big 6 they give you up front. That takes the fun out of it when you trip over some kid, get run over by some one who is at full tilt, or a host of other things I've seen in just my brief 2 visits.
My primary complaint with this operation is the rule they don't have.continuously tracking someone in packs and shooting so that they never get the chance to play. In three out of the four games I played this happened. The only reason it didn't happen in the other one was because it was just me and the kids. These "wonderful" (sarcasm) individuals targeted my 5 year old daughter. In 2 of those games it was adults victimizing her. What is up with that? Not hugged enough as a child? On top of that, if you are good at it suddenly you're visited by a pack and rendered nonoperational for the rest of the game and they won't leave you alone and continuously fire on you.
When I complained, I was told sorry, but they didn't have a rule for that. I was also told by 2 different, very nice but very ineffective teenagers, that there isn't anything they can do. I've heard about this stalking from many of my children's friends as well. If I had not been there on free passes I would have demanded my money back.
I will never go there as a paying customer. They don't care about fair play and even if they did, they don't have the staff that seems to care enough or numerous enough to insure it. So, instead of the 5 of us leaving today with a great experience, we were left with a traumatized 5 year old and the experience of being wolf packed by the less talented and rule breakers.
It could be a great experience..but unfortunately, it's not. I still have some free passesmy experience was bad enough that I'm not even sure I'll use them. How bad is that?response / report this review -
27 August 2017
My wife and I bought charity coupons to this place through a silent auction. We did let them expire but we had like 10 or so vouchers. I expected that like most businesses, Lazer Kraze would maybe honor all of them, but for sure, at least half of them. Not Lazer Kraze. "They actually insulted me to say that I manipulated the dates" - seriously? The coupons were still expired. Probably my all time worst experience as consumer. I will not be coming back to this place with other options available. I would rather drive 30 minutes away than give this place any more money Considering I have 3 boys and I'm usually pretty understanding it's a perplexing business decision..
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28 May 2017
Came for a birthday party, took my daughter. She won 500 tickets, 'ultiple times on a machine but it gave her nothing. After the 4th time I grabbed an employee, who asked "did you even put tokens in it??" While my daughter is standing there with a fist full and we both said "yes!" He rolled his eyes and put 4 tokens in and spun the machine, it gave him 10 tickets on a 50 ticket hit. He laughed and said "it's working" slammed down 4 token and walked away mumbling under his breath. Doubt we will ever be back.
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12 May 2017
WASTE OF MONEY AND TIME. Very dissatisfied. We paid for the so called "unlimited play" the girl at the counter said our color was next. We waited for two hours and watched all of the other teams colors get called. We went to the desk and asked when it was our turn and they said we were next. Waited for another 30 minutes. We finally talked to the manager and asked for a refund. He said we would get to play soon. The store was closing in less then an hour. We said no we didn't get to play at all and it's not what we paid for. He was very rude and said he couldn't refund us even when we asked very nicely. Will NEVER go here again.
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07 May 2017
It was ok but you have to follow the four rules: no talking,no laughing,dont make the staff do their jobs and especially no fun.
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24 April 2017
Always loads of fun! I frequent this place with my youth group and everyone always has a great time!
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07 February 2017
Nice entertainment place. Visited friends when they were throwing a party for their adolescent son. The kids seemed to have a great time. The girl that helped was very good at keeping the kids in control and moved the party along.
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